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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I am not happy with the program anymore. I think it's bogus that the sales going on are always less money than what I pay for a VIP credit - so basically, I'm paying more for items that are on sale if I want to use my membership credit. It's total BS and I have been thinking of canceling due to this major issue.
I definitely feel like they have quality clothing and I really appreciate that they have my size! Being a thick woman can be hard to shop in regular stores. I really do enjoy everything that I have purchased from you guys!
Hello Julia,
Wow! This is great to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review! Have a wonderful day!
Best,
Allison
All clothing is amazing and my visits to stores have been welcoming and friendly. I'm am going to be a Fabletics customer for a long long time.
Hello Jason,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and services.
Best Regards,
Clark
Outfit one of two purchases looked like it came from WISH. The pants were not the normal quality material. As a result of the upcoming price increase with the decrease in quality of clothing as advertised; I canceled my subscription.
Hi Jessica,
We appreciate your feedback, on your shopping experience. We will be emailing you right away for assistance.
Best,
Tina
Not enough to chose from. Cannot cancel. Unhappy with this subscription.
Hello Jennifer,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership and product availability. Our Member Services Team will contact you right away.
Best,
Allison
Kept getting error message when trying to purchase through the website, so had to work with customer service which was frustrating. Shipping is always extremely slow, but this was even more so than usual.
Hello Kate,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with placing an order. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
I like to much the gym clothes. I'm very happy whit my products
Hello Elizabeth,
We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
All clothes I have received have been fantastic I love the different colors would like to see more neon orange and other neon colors
Hello Jordan,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with the colors we offer. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
I found the items I got to be very cute but not worth the amount paid for them. I wouldn't consider them low quality, however they were not of the quality I expect for the amount that I paid. I'm happy with what I purchased so far but would like to invest in my wardrobe elsewhere.
Hello Joanne,
Thank you for your feedback on our product quality and pricing. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.
Best,
Clark
Hello Leslie,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and services.
Best Regards,
Clark
I've had nothing but good experiences with fabletics! The clothes are great and the vip points are awesome! I've really enjoyed everything the company has to offer!
Hello Laura,
Thank you for your compliment! We are glad that you are satisfied with the styles and deals we have in Fabletics. Hope to hear more from you in the future!
Best,
Mary
Got an email that my package shipped 2 days after I placed the order. But the tracking page says they're still waiting for info on the items in the first place. So… where are they?
Hello Andrew,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I am very pleased with Fabletics. I have had only one problem with it and it was resolved with no hesitation. I have even recommended it to my friends.
Hello Claudine,
We appreciate the time you took to share your experience with us! We're happy that you're satisfied with our products and services! Have a great day!
Best,
Dean
Their new membership program is the most stupid and huge waste of money ever. It used to be a monthly membership that's dollar-per-dollar, but now it's $50/month for 1 measly Member Credit. I skip months now but my previous $350 worth of credit is now 7 "Membership Credits". But there's sales so frequently where outfits are $25 so if I use my "Member Credit" (which I technically already paid $50 for!) I'm LOSING money. PLUS you still have to pay for Sales Tax + Import Tax additional out of pocket. What's the point of having a VIP membership? Nothing. It's really frustrating.
Only reason it gets 2 stars is because the outfits are comfortable.
Hello Ross,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Changed their policy without notifying customers so that you are charged for "not skipping a month" even when you've made a purchase that month! This is illogical and crazy--just to get your money!
Hello Donna,
Thank you for writing a review! We appreciate the feedback you have about how the enhanced VIP membership works. Our Member Services Team will email you right away further assist you.
Best,
Dean
Love the shorts. The material is great. Also love the liner. They fit perfectly.
Hello Amanda,
Thank you for your compliment! We are glad that you are satisfied with the styles we have in Fabletics. Hope to hear more from you in the future!
Best,
Allison
I have been subscribed for years now.
I love the fun colors and variety of sizes.
I do however feel que quality has declined in recent times. One of the selling points for me, as a Latina with curves and a big booty, used to be that pants stayed in place and didn't "ride down". Unfortunately that is no longer the case with most styles of leggings ( and trust me I have tried ALL of them) They seem to get loose around the waist and then either they fold over or, slide down to where I have to stop and pull them up every few minutes.
Hello Janella,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's style. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello Jeremy,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
I won't be ordering from this company anymore. Unfortunately, while I was intending to buy something they took something out of my shopping cart and made it unavailable. This created a bad customer service experience for me, especially since they gave me no warning or told me there was a expiration to purchase the item. No resolution was provided and clarity was not given
Hello Levida,
Thank you for taking the time to leave a review. We apologize if you experienced some website technical difficulties. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I love Fabletics clothes, and their return policy has been great, but my god, quit sending me emails every single day!
Hi Erin,
Thank you for providing feedback regarding the emails that you received! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Keely,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina