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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Only company that is true to size! And they have great quality and prices!
Loved my two training sets, the material is great!
Hello Ernesto,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! Hope to hear more from you in the future!
Best,
Mary
Easy to find what I wanted, great pricing with sales and ordering was straightforward. Shipping has been an adventure, which is not totally on Fabletics
Hello Jon,
Thank you for the nice words that you said about our products. Have a wonderful shopping experience at Fabletics! Hope to hear more from you in the future!
Best,
Lia
I ordered 2 pairs of bike shorts. One pair just ripped open in the right leg crotch seam area. Only the 2nd time I have worn them. Super disappointed!
Hello Abby,
Thank you for your feedback on our product quality. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.
Best,
Clark
I got my first VIP order and needed to return an item. I went to the store and the associates were so helpful and explained everything so well. The return was super easy and I found something else I wanted in the store. The price was so amazing I couldn't believe it. VIP is definitely worth it!
Hello Libby,
We appreciate the time you took to leave such a thoughtful review of our products and services! We’re happy you had a great experience with us here at Fabletics.
Best,
Renz
I love the products but i hate the slow shipping. Keep adding!
Hello Joey,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Material seems cheap for $60+ pieces. I purchased several different styles and I went ahead and kept them because I paid so much money for them the introductory VIP initial purchase is worth it after that you're paying $50 a month for what are supposed to be $80 leggings and they do not fit or feel like $80 leggings.
Hi Elizabeth,
Thanks for sharing your feedback on our selections! We always welcome the opportunity to improve our products and services. We will be emailing you right away for assistance.
Best,
Tina
I placed an order during a sale and my order and account were cancelled. No notice
Hi Fatima,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Everything was super comfy and as advertised. However. The smell that was in, not on, but in the fabric of some of the pieces was horrendous. I have washed these things in baking soda, laundry sanitizer, distilled vinegar and nothing has gotten the smell out. I'm super disappointed over that. It literally smells like a mix of curry, moth balls, and chicken noodle soup.
Hello Alyssa,
We are happy your items are a perfect fit! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
I LOVE Fabletics! The employees in the shop are amazingly helpful! If they don't have something then they search the website and other surrounding stores in order to help me get exactly what I want! They are the best!
Hello Kymberlye,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in shopping with us.
Best Regards,
Clark
Fabletics is pretty much a scam of a company. They make money off of you forgetting to cancel or skip your subscription. They also have terrible customer service that is rude to you when you try to contact them about any issues. I would never shop with them again.
Hello Anh,
Thank you for the feedback about your experience with our VIP membership. Your satisfaction is our priority and we would like to make things right, so a representative from our Member Services Team will contact you right away.
Best,
Allison
I have been a member of Fabletics since 2014 and absolutely love the product. I work out 5 days a week and the workout wear lasts. It also looks great when just out and about. The pricing is reasonable the the styles are trendsetting.
Hello Leslie,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
The website is very slow and doesn't work very well and the app is even worse
Hello Jared,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our app/website. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
Awesome company and experiences! I always good good at the gym. The styles are really great!
Hello La Sonya,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
Great clothing, very comfortable, and ships quick!
Hi Chandler,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our product. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
I loved my purchase, but I ordered a size too big. So I did an exchange. It has been 11 business days and I have still not heard back from Fabletics!
Hello Anna,
Thank you for taking the time to leave feedback! We'd be delighted to assist you further with your exchange concerns. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
You sent me the wrong item, and when I tried to exchange it for the item I ordered, that item was no longer available. It took weeks for the replacements to arrive, and then the replacements were sent to an old address despite the first package coming to the correct address.
Hi Hannah,
Thank you for providing feedback about your order! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I've never had an order from Fabletics actually arrive at my house without getting lost at some point. I love the clothes — they're pretty much all I wear now that I work from home, but it takes upwards of 3 weeks to get to my house. It's incredibly frustrating and makes me want to cancel every single time I go through the shipping.
Hi Jiliana,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I have never loved shorts so much in my life. They hold everything in and tight…. Material is so comfortable and breathable. Will be purchasing from this website again.
Hello Kim,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
I've waited 2 weeks to receive pants that did not fit - disappointing.
Update. I called and asked for a replacement, something larger, but Fabletics did not have it, so then I cancelled the order. I asked for the return sticker and was advised that was on the way. Same day my account is charged $49 or so, membership fee: apparently me taking advantage of the sale for a pair of $39 pants automatically signed me up for a $50 monthly subscription. And as I was cancelling the sale, I got charged the subscription a whole 8 days early. I cancel everything, returned everything, and I'll want all my money back, and hopefully I'll have nothing to do with Fabletics for the rest of this century!... and all I wanted was some stretchy pants...!
Hello Geoge,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the fit of our products. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hailee,
Thank you for the nice words that you said about the quality and the fit of the items that you purchased and their pricing. We truly appreciate reviews like these that make us want to improve our products and services even more! We hope you will always have a great experience with us in the future! Have a great day!
Best,
Kim