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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I love the Fabletics line! The leggings and capris are my favorite and I like not having to keep pulling them up all day.
My order was cancelled without my input because of a change in address and I was only able to replace my order after 2 - 4 days. I was not even contacted to inform me that I could replace the order and your support staff were robotic in their response an would not help me expedite my order by contacting the department that cancelled by order. My order was time dependent.
The experience was very disappointing and I will not replace the order as result.
Hi Diego,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Always a good clothing decision when buying clothes. Awful customer service but good products.
Hello Justin,
Thank you for your feedback on our service. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.
Best,
Clark
Hello Donna,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Very high-quality shorts and love the inner liner! Very good quality!
Hi Gregg,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them! We will also relay this review to our marketing team to let them know of your suggested style!
Best,
Tina
I liked the shorts but had to send them back because they were too small, then never received the new ones. Called and the representative said they would be here tomorrow… 3 days later nothing.
Hello Dennis,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. We would also like to discuss further our return and exchange process. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Shorts are great fit and comfortable for everyday use. I plan on ordering more.
Hi Elliott,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!
Best,
Tina
Power hold are the best leggings! I love the fit, how it hugs and holds my curves. Squat proof and the high waist holds the tummy in!
Hello Adriana,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Lia
Fabletics is great!
The leggings. Not so much. They said soft grey, they looked real white. They were very thin and not flattering whatsoever. I expected them to be thicker
Hello Jazmin,
Thank you for sharing your experience with the item you purchased. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Ordered my sport bras and leggings, so far so good. Only when you go to order colors wantd are not always available
Hello Paula,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The whole order process is amazing. Not only do they have an awesome product, they have amazing customer service. I had to send back a pair of shorts that were too big. I contacted customer service and I had the new pair within a week after I sent the old shorts back. So far, I'm having an awesome experience.
Hello Daryl,
Thanks for leaving us such a great review! We are thrilled to know that you love our products and services. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!
Best,
Dean
If you do not remember every month to skip the month and then click again to make sure you want to skip it they charge your credit card. Even if you make a purchase you still have to skip the month even though you've just made a purchase from their selections for the month. So you make a purchase and they still charge you a member credit unless you jump through these hoops. This is such a scam and so not worth it! I'll stick with Athleta!
Hello Kate,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership. Our Member Services Team will contact you right away.
Best,
Allison
Perfect fit. Very cute dress. Going to order in another. Color!
Hello Henrietta,
Thank you for taking the time to provide comments and for sharing this with others. We are happy to discover that you like our product and style.
Best Regards,
Clark
Products were a great value and staff was very friendly and knowledgeable.
Hello Teresa,
Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!
Best,
Renz
The ordering process was easy, and my item shipped quickly!
Hello Gabrielle,
Thank you so much for your feedback and for sharing this with others that you like our shipping! We are pleased to learn that we were able to meet your expectations for online buying.
Best,
Clark
I simple love Fabletics material. I am disappointed with the fact that I am constantly seeing multiple colours disappearing. I have so many solids. I am in need of multiple colours not speaking about prints I also have a ton loads of those…
Hello Maxine,
We appreciate the feedback you shared regarding the styles and options we have online. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I love everything I get from you all! The colors the fit everything just works for me
Hello Dawn,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I seriously love Fabletics, and recommend it to people all the time! There are only a couple things that i'd like to see improve: 1) bras and 2) the website/app.
1) As a woman who is a bit "gifted" in the chest the sports bras are always so hit or miss. Low and medium impact sports bras are usually great, but its like their attempt at making a sports bra "high impact" just includes making the straps tighter. That is not helpful, now my chest is bouncing around just as much as before but at the same time the straps are so tight that I can't breathe during my workouts. Would love to see more high impact sports bras that are made with curvier (not just plus sized, but curvy too) women in mind.
2) The website/app. I love the set up, but it constantly seems to be lagging as if it is dial-up and needs a few minutes to process every request no matter what phone/computer I am using. Also, we used to be able to see the clothes on different sized models and in recent months that has seemed to go away. Any chance we can get that back? It's SOOO helpful to see clothes on people who are not size XS.
Otherwise, I absolutely love the brand and clothes, 90% of my athletic wardrobe is from Fabletics and i'm generally really happy with it. I would love to see more 3" inseam shorts and dresses/skirts with built in shorts/bras, i'm obsessed with my new tennis skirt!
Hello Kelsie,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I can no longer support a company that is pushing their agendas on me. The products are wonderful but I would go as far as buying subpar products to avoid political views being forced on me.
Hello Naomi,
Your feedback is important to us! We value you, and we are committed to providing you with great service. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Love the quality of Fabletics. Powerhold is perfect on the days that I run. I've tried other brands and none of them compare
Hi Kathy,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Heather,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Lia