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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Love the energy and experience at this location. I normally order online but will start coming in as it allows me to see and feel the product. The staff was wonderful and very helpful. Thank you!
I purchased several pairs of pants and shorts as my partner's graduation gift. They all fit him perfectly and he loves how comfortable they all are. We definitely will be buying more!
Hello Kayla,
Thank you for your compliment! We are glad that you are satisfied with the styles we have in Fabletics. Hope to hear more from you in the future!
Best,
Mary
Great comfortable quality! Shipment always arrives on time with great care!
Hello Lizmarie,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality just for you! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Well made, good quality, the tops run a little small so order next size up
Hello Elaine,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
I purchased the high waisted pants and they don't stay up. I was very disappointed with that. Oh did I mention I bought 4 pairs! Ugh!
Hello Jen,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
It was mostly good. I love almost all of the items I've purchased. For some reason I can't find a size for the 1 pants that fits me
Hello Jake,
We value all reviews, so we appreciate you taking the time to tell us about your experience. Your feedback regarding our size selection is essential to us. Right now, we'll send you a private message.
Best,
Clark
Hello Jamie,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Very satisfied with the purchase and quality of the items
Hello Eduardo,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Lia
Fabletics have nice pordcuts for men and women their leggings are soft and comfortable and make you look good
Hi Josh,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!
Best,
Tina
I received my items quickly, and on time for vacations
Hello Celestina,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
Best,
Mary
I don't like how the credits are only allowed for select outfits. The old program was better. Also, the new skipping system sometime will charge my credit card. Bring the old program back or improve the new please.
Hello Johna,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program and credit system work. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love the products but I want to buy the products at a fair price without the bull$#*!. Unless I buy into their "club" the price is not fair and it's too much of a hassle. The leggings market is flooded and the strong hood compression leggings can be found in many places now extremely similar to these and it I am honest some are better (but not for the new customer 2 for $24 special)
While I love fabletics I do not love the politics of it mentioned above. So I would rather and enjoy the few pair I have now in peace than deal with the hassle of skipping months etc
Hello Danielle,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability VIP Membership. Our Member Services Team will get in touch with you right away.
Best,
Allison
I always have a great experience with Fabletics. If something doesn't fit I can return with ease, no hassle! I've never had an issue. The quality of the clothes are fantastic as well!
Hello Joscelyn,
Thank you so much for your feedback and for sharing this with others that you like our product and quality! We are pleased to learn that we were able to meet your expectations for online buying.
Best,
Clark
Always a great product, sent in a timely manner…construction, quality & style in all their clothes!
Hello Gerard,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I have been a member of fabletics for awhile and enjoy their leggings. However, I do not like how you cannot get your money back after they take it out each month for a credit. I had a rough few months and forgot to skip and needed that money back, but was denied. I told them youre just taking money and making me spend it at your company. I know it's in there 'terms and conditions' but I think that is terrible business practice. I got one credit back but that's it.
Hello Brianna,
Thank you for your feedback on our monthly credit charge. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.
Best,
Clark
Love all products, this last set seemed a bit snug and I've always been a medium in yoga/workout pants.
Hello Tanya,
We appreciate the feedback you shared regarding the sizes of the items we have. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
I made an exchange. The staff was helpful and the process was smooth.
Hello Jeremy,
Thank you for taking the time to share your positive feedback! Hope to hear more from you in the future!
Best,
Mary
It took forever to deliver and once the pants arrived they were the cheapest pieces of garbage I have ever received. Two weeks it took for you to send my pants 15 full days 11 business absolutely unacceptable
Hello Justin,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially the delivery and product quality. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Hello Debra,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
I went in this store during a conference to purchase a few things. The team was so welcoming and helpful. They helped me put outfits together to save on the overall price and ordered my sizes for me that weren't in store. They made my experience fun and enjoyable.
Hi Hilaire,
Thank you for your amazing feedback about your shopping experience and with our Member Services Team! It was really a pleasure doing business with you. We truly appreciate reviews like these that make us want to improve our products and services even more. We hope you will always have a great experience with us in the future! Have a great day!
Best,
Kim
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi La'Shawn,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina