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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I am obsessed they are so soft to the touch and when I am wearing them you can barely tell they are on!
I have been buying fabletics for 9 years or more now and I have had nothing but pleasant experiences!
Hello Kara,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love my Fabletics. Working a desk job many hours of the day and not many hours to focus on body shaping, Fabletics is the best next thing. My legs look slimmer, they don't wiggle when I walk and it even looks as though I have a shaped behind. Thank you Fabletics.
Hello Elizabeth,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
While the items are great, there is no value to paying a monthly membership. Why pay $59.95 for a credit when almost everything can be purchased for $19.99? The bundle options are usually the best route to go to get your money's worth, but those are very limited for men. Best deal is to skip the monthly membership and simply purchase items as needed.
Hello Ben,
We appreciate the feedback you shared regarding our VIP membership. Our Member Services team will email you right away further assist you.
Best,
Dean
Great delivery and quality. Small error in my order entry that was taken care of over the phone. Very helpful and professional and did not read off of a script.
Hello John,
Fabletics is always happy to serve you! If you have any comments and suggestions regarding our services and products in the future, please feel free to share them with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day!
Best,
Allison
When I first signed up for fabletics I was a bit confused about how it worked.
Everyone was helpful the clothes are incredible quality and it is the best thing I have ever done!
Thank you fabletics and keep the quality up!
Hello Kathleen,
Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!
Best,
Dean
My Fabletics team member, David, made it a hassle-free experience. Quick, easy, and refreshing. Thank you! Once Fabletics changes direction of their exercise gear I may want to join again.
Hello Anita,
Thank you so much for your feedback! We love you and your wonderful review! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by David. We always want to make sure you are treated as a valued member and your satisfaction means everything to us. We will definitely relay this review to the whole team to let everyone know of your positive experience!
Best,
Zeth
I made a purchase for Mother's Day, and paid for expedited delivery as I had just come out of the hospital and couldn't get out to the store. My package was late. Customer Service explained their second party delivery system is still catching up from COVID. Then STATE THAT on your site when you offer expedited delivery. Since standard delivery is 7-10 days, when you pay for expedited delivery you don't expect it to show up AFTER the standard delivery would have arrived. Or, when someone calls to express there is a huge delay - send the product with a service that is reliable and will get it to the customer on time. I was very very disatisfied and cancelled my membership - one that I had used a lot. As a repeat, consistent customer, I expected more from a company this big
Hello Karen,
Thanks for sending your review! Your feedback about our shipping timeframe is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Easily found the correct size and color. Love ordering from Fabletics. Wish there were more colors to choose from.
Hello Steven,
Thank you for sharing your experience with the products we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
This set is so comfortable. The biker shorts were on the longer end, but I really love wearing them. I never have to worry about them riding up.
Hello Karleigh,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
There is no standard or even a proper return process in the company which is shocking and ridiculous for a customer since this is one of the most basic requirements in an online shopping platform. There is no return label provided in an email or the online account for an easy & quick access to print. Rather the customer support needs to be contacted each time to acquire a copy of the return label and that is too much of the customer's time consuming and a tedious process. This stressful process simply makes one feel like not shopping from here again!
Hello Charmi,
Thank you for writing a review! Your feedback about our returns and exchanges process is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
I have a pair for every day of the week! Not only do I wear them to the gym, I wear them everyday! They're easy to maneuver in, convenient to quickly throw on (with the built in underwear), and the most comfortable shorts I've owned.
I tried to ask a question about my return via the website chat. I was given the same auto response multiple times, each time being told it was connecting to a live representative. Eventually the chat closed on me. I am out at least $80 because I can't return my item and cannot contact anyone about it. That is why I canceled my Fabletics VIP membership.
Hello Laura,
Thank you for your feedback on our return process. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.
Best,
Clark
I purchased 3 pairs of shorts during the shorts sale. 2 oasis 6 inch inseam and 1 on the go power hold with pockets. They all fit true to size. I love the comfortable and flattering fit of the oasis shorts. The power hold have higher compression and are not quite as flattering at the hem around my thighs. All three flatter my waist. I wear small for reference.
Hello Janice,
Thank you so much for your feedback and for sharing this with others that you like our product and quality! We are pleased to learn that we were able to meet your expectations for online buying.
Best,
Clark
Update: miraculously after I gave this review my order showed up so I added a couple of stars to my review. My order was not shipped for over a month until I left a couple of reviews. When I finally received it, the outift was quite cute and of good quality. I still miss the old days of Fabletics when they offered more shirts in their outfits instead of just sports bras and leggings.
I have not received my order. It shipped a month ago
Hi Lori,
Thank you for providing feedback regarding your order! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I love the cute outfits offered each month. They are comfortable and well made.
Hello Laura,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Hello John,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Everything is good except the blue bag. All the insides of the pockets ripped in less than 1 day.
Hello Jorge,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your bag. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hi Susan,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!
Best,
Tina
I was very disappointed to learn that in order to receive the extra discounted price I would have to send back my shorts. This just doesn't make much sense to me. The shorts had been 50% off when I placed my order and before I even got them in the mail they went to 60% off. I felt that fabletics should of adjusted the price without me sending back my shorts. It cost me $5.00 to get my label printed out at the store. I told customer service that I didn't have a computer to print label out when I spoke with him over the phone.
Hello Brenda,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our return process. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kayla,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary