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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Four years ago I had so many options on outfits.
As a woman over 50 the current styles are no longer appropriate for me. Selection was too limited for my demographic.
Hello Ellen,
Thank you for sharing your experience with the items we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
The product is good, my issue is that I was billed the monthly fee even though I made a purchase this month. This has happened a few times & it's upsetting.
Hi Lenette,
Thank you for providing feedback regarding the VIP membership! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
If you think that you're getting a deal for 2 leggings at the price of one think again, you instantly get put onto a VIP membership and if you don't skip the month between the 1st-5th of each month £54.99 comes out of your account. I will never buy from here again, very sly way they do it to get more money out of you.
Hello Jody,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Smooth, effortless. Like it! Love the 'chat' availability. Helpful. Kind. Fabulous peeps!
Hi Jane,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
Always happy with my products! The fit, feel and look is amazing. I recommend Fabletics to everyone.
Hello Jezabel,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
Pleased overall with the quality and fit of the shorts. The shirts feel nice but they're inconsistent. One got a hole in it after one wash, and I don't have a washer with an agitator. I'm 6'2" 190 lbs, so I bought the large, since the models on the site were the same build. They fit great from the chest up, but they're short. One of them is longer than the others, so it actually fits nice, but the other two are just way too short. I washed them in cold water and air dried them, so I assume they didn't shrink. But I guess if you're similar build, size up to XL. I may reorder in XL, but I'm worried they won't fit nice up top like the large does.
Hello Jonathan,
It is with great regret that we received your feedback regarding the sizes of the items we have. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
The product is fantastic. However, bring back the franchise short and the 70% off sale... PLEASE!
Keep up the good work you guys are great!
Hi Andre,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
Everything fit amazing and the sizing is pretty true. Quality is spot on and if you become a member you can actually save a ton
Hello Erin,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I've had to do a couple of returns to find the right size and fit and the customer service has been amazing. This seriously makes me more loyal to the fabletics brand. Thank you!
Hello Katy,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a fabulous day!
Best,
Lia
I've been a member since 2016 and absolutely love the products! Since then I've only had 3 issues out of many orders, but their customer service was very helpful and effective. More often than not my orders are fulfilled smoothly. The workout attire is comfortable, cute and durable; I still have some workout tights and sports bras from 2016. IMHO, it seems like the styles and materials have improved over time. Other than the workout clothing the no show underwear and socks are awesome! The no show underwear is true to its name and I have not been able to find any other underwear like it, there actually are no seams when I wear tights or form-fitting dresses/skirts.
Hello Genevieve,
Thank you for the great feedback regarding our Member Services Team and the items we have online. It has been a pleasure doing business with you! Have a fabulous day!
Best,
Lia
I do not like the fabric on these. I hope this is not the fabric on the Define High Waisted 7/8's as well.
Hello Leigh,
We appreciate you sharing your recent product experience with us. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I often find it frustrating to browse products on this site. It shows a certain style of legging and then states it has it in more colors. Often the colors are very limited based on what size you are shopping for. They display the same style of legging in all prints so you're scrolling for several pages looking at essentially the same thing. Then you have to click on it only to find that it is actually sold out in your size! Shopping for what you want shouldn't take this much time. Apply the filters for style and size and then only display the color/prints available.
Hello Giselle,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability and website. Our Member Services Team will get in touch with you right away.
Best,
Allison
I have cancelled my membership twice yet they are still charging me!
Hello Adrienne,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership cancelation concerns.
Best,
Zeth
We have very hard time finding right sizes. They're always out of stock. Website doesn't filter well either... If you click size your looking for options pop up then when you click on them "out of stock"
Also we never got our order. Said shipped and delivered and never got it
Hello Jaiden,
Thank you for taking the time to leave a review. We apologize if you experienced some website technical difficulties and you never got our order. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I've been a member for a while now and have purchased MANY items from Fabletics: leggings, shirts, sweaters, and sports bras. There have been MAYBE 2 leggings that I truly like and wear frequently but most of the time I am very underwhelmed with their products. Most of the leggings run a size too small, and tend to roll down throughout the day and are overall just uncomfortable. I purchased a leggings and shirt set, and I HATED the material of both. It was so uncomfortable and unflattering I literally threw it away because I didn't want to go through the hassle of returning it. I've never liked a shirt I purchased, the material always feels cheap and again, uncomfortable. I have a sports bra that I do like and a sweater that I wear every now and then but again, they're just OKAY. Nothing special about them. I have decided that I am going to cancel my membership because I am mostly dissatisfied. I want soft comfortable stretchy clothes that I can wear all day! And unfortunately fabletics is not that.
Hello Jazymin,
We appreciate the feedback you shared regarding the items we have online. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
Order was extremely long coming. Took many days to get order acknowledgement and even longer to get shipping information and then a long time to get delivery. Very unusual in the days of less than week shipping for almost everything from other companies!
Hello John,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with shipping out orders. We will contact you shortly to further assist you.
Best,
Dean
This store has some good quality workout gear. The site is easily accessible and easy to use. The only thing I don't like is the going back every month to skip the month because I always tend to forget. Oh
Hi Alejandra,
Thanks for sharing your feedback on our selections! We always welcome the opportunity to improve our products and services. We will email you for assistance.
Best,
Tina
Shipped my order to wrong place
I had to network to receive the shipment
They returned my order to sender FOR NO REASON
They re-sent me 3 of my 4 items
Still waiting on the 4th. Absolute nightmare
Hello Hunter,
Thank you for your feedback on our shipping. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.
Best,
Clark
Love how buttery soft the leggings/shorts are. Love the fit and feel. Highly recommend.
Hi Linda,
Thanks for your purchase and for sharing your feedback on our style and selections! We always welcome the opportunity to improve our products and services.
Best,
Tina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Krista,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina