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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Returns
Sustainability
Product
Customer Service
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Products that I actually wanted were never in stock and what remained subpar And stuff I never would buy. Because of this, to redeem the points- I ended up with a lot of merchandise I really don't like. So experience felt like a waste. Also general quality looks like your standard low quality China manufacturing. Color choices awful. Fabric and details very China / low budget. Could have done better going to Amazon
I love fabletics! The leggings are the absolute best! Good deals also!
Hi Samantha,
Thanks for giving us a 5-star rating! We are so excited for you to receive your order. We hope you like them!
Best,
Tina
Awesome as Always. Love love love it…. I don't love that I'm forced to put 50 characters to save this.
Hi Jessica,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
I'm confident that I will love what I buy (quality is wonderful, but I also know that if I don't, I can return or exchange the item with very little effort
Hello Rochelle,
We are glad that you are satisfied with the items you purchased and the services we provide for our members. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
Luv their products and if not satisfied easy returns
Hello Maureen,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I love all of the clothes I've bought from fabletics. They're comfy and fit incredible for people that DONT skip leg day. The only reason I gave them 3 stars is shipping is horrendous…Ive been waiting over 2 weeks for my order to arrive. Please fabletics, if you actually read this, terminate your partnership with Newgistics. They're absolute garbage.
Hello Ross,
Thank you for your business. For assistance regarding the shipping, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I Love everything they offer my furry best friend. And he does too.
Hello LeahMichelle,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
The shorts are not made from the same material they used to be. Now if you're wearing a light color short and sweat in them, crazy I know, then you will be carrying a nice sweat stain the rest of the day. Oh just return them? No, all products must be returned with tags in place and product unworn.
Hello Ross,
It is with great regret that we received your feedback regarding the items we have online. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Go up 2 sizes for true fitting sizes. I feel like my jew are going to hang out when i wear the 7 in shorts.
Hello Jonathan,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
You're charged $49.99 a month for an account credit. The credits accumulate and you can buy multiple items or outfits. If I want to get panties (fairly inexpensive item ~$20) it is 1 account credit. Same for an outfit priced at $69.99 - 1 credit. This system limits the options for you to use the money you already spent on the membership in a way that is easy and relevant to your needs. Do people actually use their $49.99 "credits" for any items that cost less than that? This is a sneaky way to cheat customers out of their money and it is unacceptable. The only alternative is to buy the panties without using your membership credit (another way for them to get more money out of you) or buy your panties somewhere else. Not a hard decision for me. I will be canceling my membership ASAP.
Hello Krysten,
Thank you for taking the time to provide feedback. Your feedback on our quality and credit usage is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
They charge customer's even though they skipped a month. When you call regarding the charge, they say no problem, we'll reimburse you however when they refund you, they refund you less than what they charged you. Especially making a profit off of charging customer's for things they did not purchase and then reimburse you less than what you were charged. Small amounts however if they do this enough they're making quite a profit. When you call regarding this they say there's nothing they can do. Great customer service.
Hello Ross,
Thanks for sending your review! Your feedback about the 'Skip the Month' option and our refund policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Yes just reviewed my account to see that I was still being charged when have discontinued the account.
Hello Lashon,
Thank you for the feedback about your experience with our VIP membership. Your satisfaction is our priority and we would like to make things right, so a representative from our Member Services Team will contact you right away.
Best,
Allison
I am not a very tall person and I would liked to have purchased clothing for people who are on the short side. Whenever I ordered something I ended up giving it away because the waist came up to high. Also, when and if you decide to cancel you must call and talk to someone. When you call they try to talk you into keeping your account and adding other services.
Hello Deborah,
Thank you for writing a review! Your feedback about the sizes we offer and membership is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
First of all this company scams you into membership and is a total RIP OFF!
Also the pockets are so shallow that all your belongings fall out.
Hello Ross,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our product. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
I ordered 10 items. I'm satisfied with the product since the quality is good. But only 1 was delivered within7 days. The other 9 took forever to arrive and I needed them for a trip.
Hello Janeth,
Thank you for writing a review! Your feedback about our delivery is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
When I placed the order, it told me 5-15 days. I promptly closed the window and moved on in my life.
A week later I get an email telling me that my order has been delayed.
I call and no one can or will give me a rough timeline as to what kind of a delay I am looking at.
Later that same day I get an email saying that my package has magically shipped and will be to me by Friday.
Awesome.
Friday comes and goes without delivery.
I go back to that email and click to check the tracking.
It takes me to a page saying that tracking will become available when Fabletics gives them the items to be shipped.
At this point, I have received 3 different dates to expect my package, all within the 15 day expectation that was set at the outset, but because they felt the need to message me EVERY. SINGLE. DAY. With an ad or update, it feels like an eternity.
Hello Ross,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about your order. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love the easy return process and their AI chatbot. So convenient and actually solves issue on the chat.
Hello Bianca,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a fabulous day!
Best,
Lia
I'm very disappointed again with the order fulfillment process.
The first set of bad experiences is related to the free shipping. It takes forever! I watched one of my orders sit for over a week a warehouse 3 hours from my location. So now, I pay for the expedited shipping.
Update - as expected they cancelled the entire order. I will not be replacing and I will be cancelling my membership. This is by far the worst customer experience I've had.
Next, be aware that orders are only processed during business hours. If you place your order on Saturday you will not get it until the end of the week AT BEST!
Next, be aware that orders only ship when complete. Your only options are to 1) cancel the order and replace it without the item that's unavailable (but keep in mind you don't know what item is unavailable until you call to check on why your order is still sitting) OR 2) wait until the item becomes available. NO ONE can tell me how long that "wait" is going to be. NO ONE can confirm that the order will eventually ship without the missing item. Based on the experience, I'm expecting the order to be fully cancelled. If that happens, I will stop my membership, which is too bad because the product is pretty nice.
Support can not do anything except give out 20% discounts on the next order - which at this point there will never be one.
Hello Ross,
Thank you for writing a review! Your feedback about the shipping time frame and order you've made is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
I am not the only customer who unknowingly signed up for a membership I know nothing about! Over £150 stolen from my account and now battling to get this back. I don't know how anyone can be so underhanded with other peoples money. Joint WAS NOT clear. As far as I was aware I was purchasing 2 pairs of leggings. End of!
Hello Lisa,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Bought them in a xs and a small looking to get the shorts shorts look but both literally came down to my knees very disappointing hood quality but size was horrible
Hello Diego,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shayna,
Thank you for taking the time to provide a review. Your feedback on the selections and our product quality is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you right now to assist you with your membership concerns.
Best,
Clark