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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I feel entrapped by them, I can't use up all of my accrued points b/c so many items I actually want are always out of stock in most sizes so I feel stuck and that they have taken my money to give me "credits" to use that I have few options to actually use them with. I can't wait until I'm able to use all of the credits and withdraw from this scam of a business model.
I love Fabletics. Their clothes are high quality, size inclusive, and their company seems committed to true diverse representation on most every spectrum. The 4 stars is really only because of two things: First, there seems to be some discrepancies in size. I'm a L in most cases, but some items have come and it was a SQUEEZE. A little more consistency on that front would be appreciated. Secondly, the return/refund process doesn't seem fair to VIP members. I purchased an item that arrived damaged. I returned it and asked for a replacement but that item was out of stock. Okay, no biggie. I'll just purchase something else with my member credit. NOPE. You get the $amount, not the Member credit so now what I'm purchasing is no longer VIP, so it's a loss on that front in value for purchase. It would be nice if they would apply the refund as a member credit since that is what was used to purchase the item.
Hello Jennifer,
We appreciate the feedback you shared regarding our return policy and the sizes of the items we have. Thank you for bringing that to our attention. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I was very excited to get the new VIP member prices on my first order. However, I was sorely disappointed with the sizing and fit. The sports bras and swim tops were much too small as far as cup size, but when I sized up, the band was too big. I guess my body type was not considered when sizing was done at Fabletics. I am 155 lbs, size 36DD and literally no tops worked for me. XL was too small, XXL was too big. Very frustrating.
Hello Emily,
Thank you for taking the time to leave feedback! We'd be delighted to assist you further with your concern about the sizes of our products. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hi Jamey,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
The idea of this store is great and I loved being able to pick out expensive work out sets for cheaper. The only issue I had was when I was trying to cancel my subscription. I looked up how to do it and did not realize I could do it on my own because everything I read said I had to call in to cancel. When I told the customer service person I needed to cancel it he told me no. He then went on to list out all the reasons I shouldn't cancel and then did not give me a chance to respond before going "Is there anything else?" No there's nothing else I just need to cancel. When I requested to cancel again... he AGAIN told me no. I loved the clothes I just could not deal with the obscure ways of cancelling and all of the hoops I jumped through to FINALLY cancel. I figured out how to do it on my own from the website but it took some searching. It kept just giving me the benefits and bribing me to stay with a $10 discount and I really did not appreciate the desperateness.
Hi Kaylee,
We appreciate your feedback, on your VIP membership experience. We will be emailing you right away for assistance.
Best,
Tina
Hi Karl,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
Staff is great. Prices are pretty steep and lots of constraints on deals
Hello Loksidh,
We appreciate the feedback you shared regarding our Member Services Team and the prices of the items we have. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
Everything I've ever ordered is great quality. I've never had an issue.
Hello Maggie,
We're glad that you are loving your purchases! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Hi Cindy,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!
Best,
Tina
Great, or let me say excellent service. I walk in an they call me by my first name. Wonderful experience every time I come in.
Thanks,
Lisa
Hello Lisa,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a fabulous day!
Best,
Lia
So far the items have come in safe and sound and in the time expected. Fabletics has been great when it comes to customer service and has made me feel valued.
Hello Jennifer,
Member satisfaction is our foremost priority and we promise to always serve you the best. We value our members and so as your opinions. Hope you enjoy your day with us!
Best,
Mary
I love it, the material is great. I just haven't checked about it's lifespan though. Hopefully it last.
Hello Katherine,
We're delighted to hear you enjoyed your purchasing experience with us! We constantly make sure to create beautiful and high-quality items for you at an affordable price! Have a wonderful day!
Best,
Renz
I have been a vip elite member for years. But lately I have been disappointed that the adds out on IG of things the no longer selling. And the new outfits are not as good a quality use to be. But what took the cake was the last time I went to the store. When the manger is there she is helpful and kind. Honestly never new she was the one in charge until recently. But she was always helpful.
But this last time she was not there the two girls where cold and rude. And when someone would ask for help it look as if it was an inconvenience for them. So I was not happy. Honestly I only still have my membership bc of the kindness I would get but now I don't think I want to keep it if that's my shopping experience. I always give it a chance but this is the second time my experience has been like this in a role with the manger is not there. She should not have to be there for that kindness and helpfulness to come out.
Hi Megan,
Thank you for sharing your feedback regarding your shopping experience! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
It wasn't to my expectation that the leggings weren't really "high-waist". The leggings also were tight all around your legs, but not tight around your waist at all.
Hello Luz,
Thank you for providing feedback on the fitting of our products. We want to maintain our good reputation for satisfying our members. Our Member Services Team is available to assist you in any way possible. Someone is currently sending you an email.
Best,
Clark
I had a Fabletics membership a few years ago and had stopped for budget reasons. I rejoined excitedly but have been disappointed with the style, fit and quality of the items I've received. Sadly, I am going to cancel my membership again.
Hello Jacqueline,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Hello Ellen,
We appreciate the feedback you shared regarding the sizes of the items we have. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I love Fabletics clothing but the whole premise of having to remember to go in and "skip" the month every month or be charged the &49.95 is awful. Even with a reminder on my calendar there are times I forget. I want to buy when I want to buy and hate my card being charged if I forget to "skip". Such a scam. I will be quitting my membership due to this.
Hello Kim,
We appreciate the feedback you shared regarding our skipping option. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
I like some of the things they sell - I really like a certain couple of types of their leggings because I feel like they're very supportive and work well, along with a couple of their bras...
As a company, I hate them. First of all, their products are overpriced. Period. Secondly, their shipping is the LITERAL WORST. At this point, I only order anything from fabletics unless it's on super sale or I absolutely can't have it because their shipping is so awful. It takes FOREVER to receive anything from them, and they literally don't care. On top of that, their taxes are SO HIGH. I will literally order from Alo Yoga where things are more expensive, I will spend twice the amount there that I did at Fabletics, and the taxes are LESS at Alo! They charge taxes and tariffs for overseas production (which other companies don't do) and it's ridiculous. Again, this is another reason that I purposely try to avoid fabletics. On top of that, a lost of times, you will receive dirty or used merchandise, which is disgusting. Their support staff never knows what's going on, and now that they just redid their website, you can't even leave reviews anymore! Altogether, it's just a crappy company.
Hello Gretchen,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our prices and shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Amazing fabric. I put it on, expecting to be disappointed with the fit because that's how online ordering goes often times for me. But these not only looked great on but felt great on as well. I'd say very true to size. Honestly I would order more, but I got in on a deal for this order, and that's the only reason I placed it. Because otherwise $#*!'s expensive. Glad I caught the deal when I did!
Hello Jessie,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Everything was great. I don't want to write fifty characters and you should understand the Moto, "less is more".
Hello Alison,
Thank you for your inspiring review and for sharing this with others. It feels good that our members appreciate the effort that we put into making sure we provide the best services!
Best Regards,
Clark
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Hello Jacquelyn,
Thanks for sending your review! Your feedback about member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth