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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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My daughter has loved the membership…she gets to choose a new dance outfit each month:)
Great quality of products
Great customer service and ease of returning
I had a size return and a return on a damaged item. Customer service was excellent with helping me.
Hi Theressa,
Thank you for your amazing feedback about your experience with our Member Services Team! It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a great day!
Best,
Kim
Overall a great experience! The store was clean, the staff was attentive and the product was in stock.
Hello Mayra,
Thanks for leaving us such a great review! We are thrilled to know that you love our products and services. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!
Best,
Dean
I Love Fabletics, the leggings, the bras, the tank tops! It all fits great and feels amazing on. I have gotten my daughter hooked also! Thanks for a great product!
Using the website and ordering is still simple but I am disappointed in other aspects. One, the prices per outfit have increased quite a bit and the options for outfits have decreased. They seem to sell less outfits and are selling more single items for higher prices. Second, last month I actually purchased an outfit as well as some sale items on a separate day and was still charged a member credit... I guess from now on even if I purchase something I will still click the skip option.
Hello Lora,
Thanks for sending your review! Your feedback about our product pricing and member credit usage is important, and we would like to address this as quickly as possible. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Hello Reini,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving the sportswear you ordered that you receive on time. Hope to hear more from you in the future!
Best,
Mary
Search feature/filters could be improved. Many times difficult to scroll through images on my phone.
Hello Patricia,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
I find the leggings are hit and miss on the size and fit. I wear a Medium and I have one pair I really like the rest I wear once in a while. It seams sizing is variable. One pair was to small, others the crotch is low and the waist slides down. I am considering canceling my membership as I can buy elsewhere with quicker delivery and no shipping cost for returns.
Hello Sheila,
We value all feedback, so we appreciate you taking the time to share your thoughts on our sizing and fitting. We'll send you a private message right now. Thanks!
Best,
Clark
I love the shorts and underwear from Fabletics. I am 6'2" at 254 lbs. I'm in great shape and workout consistently. However, I can never find clothes that work for me. They are either to big or too small. Fabletics found that in-between for me.
Hello Jonathan,
We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Dean
I was thinking I was getting 2 pair of shorts when I first clicked on the site. I ordered clothes from the site but not really that impressed with the quality of clothes, they dont seem that great compared to the price being charged
Hello Randy,
We appreciate the feedback you shared regarding the quality of our products. Our Member Services Team will be contacting you right away to further help you.
Best,
Clark
I enjoyed my membership the first few months, but the last six months or so has had poor selection of colors and sizes that work for me. I'd like brighter and sexier options, but the frumpy cuts and pastels/earth tones are disappointing. I keep trying to get rid of my credits and cancel, but I can't find anything I really like anymore.
We receive our membership credit on the 5tj or 6th and the package doesn't arrive until the 30th. The yitty underwear is horrible. I am not big at all and it only covers your vagina crease so expect wedges. Same thing with the regular underwear. I can appreciate the high hip style but it barely covers what needs to be covered. Wedges alert. Otherwise the workout clothes is pretty good.
Hello Desiree,
Thanks for sending your review! Your feedback about our shipping process and product style/size is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I received an offer to purchase leggings. The next thing I know I'm signed up for a monthly service. They started charging my same card. They claimed it was my mistake for not checking out as a guest. There was no "you're agreeing to sign up for a monthly charge" anywhere on the site.
Hello Tanette,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have mostly enjoyed the clothing and the sales. However, the shipping delays are frustrating and the app is sometimes very slow. My other issue is that the workout pants aren't very comfortable. I need something lighter weight. I actually got a rash thing from the oasis pants. I have loved the skirts that I got and I would love more of those (not skorts, skirts)
Not what I was looking and process to return is so hard…I wouldn't recommend buying this product..
Hello Sai,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
All the products I have bought fit great and provide enough compression for me to be able to get up and move around (very hard without compression due to a chronic illness). Now, I receive mobility (limited still but some) and fashionable clothes.
Hello Erin,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
Horrible………. …. …… ……. …… ……………………………………………………………………. ……….
Hello Saniya,
We always aim to deliver a great experience. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
All around great products for both men and women. Also, great customer service in-store and online.
Hello Michael,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad
I have been a VIP member for many years, but the last couple of months shipping has been horrible. It takes at least 2 weeks to receive my order.
Hello Stacy,
Thank you for leaving your feedback. We're sad to learn that you don't like our shipping. We have a good reputation for keeping our members pleased, and we want to retain it. We have a dedicated Member Services Team that is here to help you in any manner possible. Right now, someone will send you an email.
Best,
Clark
I have found limited options in colors/patterns in my size. Many times it appears that a product may offer several different colors/patterns, but when I click on my size it goes down to one or two colors, and they are typically the least desirable. I'm a size medium, which I imagine is a common size, so are just not enough being made?
I have also found that many times when I choose my product and click to add it to my cart, nothing happens. I have to refresh and try multiple times. Then on the time that it does "add to cart" the website tells me that product is sold out.
Hi Stephanie,
We appreciate your feedback, on your shopping experience. We will be emailing you right away for assistance.
Best,
Tina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Melissa,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad