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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
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Product
Customer Service
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I love the variety of clothes, styles, and colors. Membership also offers great perks and discounts that I regularly take advantage of. And Kate Hudson is one of the coolest individuals in the universe, so it's hard not to love anything she puts her name on. I find the customer reviews very helpful and wish there were more, especially ones with pictures and/or weight, shape information. I it would also be helpful if the website was was a little more mobile phone user friendly but otherwise love the company and what it offers.
I now have purchased 7 pair of shorts, one tank top and a training long sleeve shirt which are all great purchases. The quality, durability and style are superb.
Hello Ryan,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
I became a member years ago, and it was wonderful when your monthly charge covered your purchase. Completely transparent and easy, dollar per dollar, you saw exactly what you were spending. After the monthly charge converted to member credits, that became confusing and dishonest. The company found a way to steal (I felt robbed). By hiding the dollar amount in the form of credits, you end up purchasing socks (worth $5-6) with 1 member credit (worth $55). So therefore I'm canceling my membership.
Hello Odalys,
Thank you for taking the time to write a review! We value your feedback on our charges and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Everything I purchase fits well and comfortable. So many wonderful items to choose from.
Actually hard to pic my favorite piece.
Hello Laura,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Arrived by the estimated delivery date... no problems
Hello Becki,
Thank you for sharing your wonderful experience with your order. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Have a great day!
Best,
Mary
I pay the $54 membership, but if I purchase an item that's less than the membership credit, I still lose the membership credit. I also had a lot of trouble using my credit since almost everything was sold out of a womens size small
Hello Olivia,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership and product's availability. Our Member Services Team will contact you right away.
Best,
Allison
Excellent products. I have purchased many different items and am pleased with all of them. My favs are the pocket shorts. I recommend to everyone.
Hi Michelle,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
Great, exceeded expectations... super satisfied and happy... will continue to come back for more merchandise!
Hello Steven,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad
Great products. I love how the pants fit and feel. I love when there are sales so often!
Hello Terri,
It’s great to read your feedback about the products you purchased and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Allison
The clothing is great quality, unique patterns and styles.
The membership is very easy to manage.
Hello Alison,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
This is a great company and the athletic wear is amazing. Their supply can be low at times so you can't always get what you want when new stuff drops. Overall very pleased with purchases!
Hi Taylor,
Thank you for providing feedback regarding the items' availability! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I returned two pairs of shorts for exchange for s different size. But I've only received one back. I'm still missing the other pair of shorts
Hello Gerald,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your exchange order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
This is my everyday attire. I can work out in it or if I want to be casual, I can pair it with a tunic or mini dress and sandals. It is very comfortable.
Hello Sandra,
We appreciate the time you took to leave such a thoughtful review of our products and services! We’re happy you had a great experience with us! Have a great day!
Best,
Dean
He helped me at all times, very kind and solved my problem quickly and easily.
Hello Lusy,
Thank you for the positive feedback! We are happy to know that you love the services we provide for our members! Hope to hear more from you in the future!
Best,
Allison
I have always liked the styles by Fabletics and the new colors are my favorites. Now that shipping doesn't take over a month to get to me I am more willing to recommend the products to my friends.
Hello Pattie,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad
Unable to find suitable workout wear because I want a top with short sleeves. I returned one pair of sad green color leggings. The refund went back on my fabletics account. I was unable to get a refund in the store or after calling their customer service. Hotel California - you can get in but you can't get your $ out.
Hello Sandra,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I actually want to cancel memberships. Didn't like the product
Hello Jasmine,
Thanks for sending your review! Your feedback about our products and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I have been the the Leawood store twice and both times I have had great service. The associate is sweet and so helpful. I have found the quality to be excellent. Only frustrating thing is that often sizes we need in the desired styles and colors are not available, in store or online. Seems like may be time to pick up inventory levels. Another thing I have noticed is shipping times for this company is a good 7 days+, seems like that could be improved a bit.
Hi Rachel,
We appreciate your feedback, on your shopping experience. We will be emailing you right away for assistance.
Best,
Tina
I order from you all on the regular and I just don't understand you alls logistical problems. I prefer for you to over estimate your deliveries then be later. All my online orders have been delivered late.
Hello Tashawn,
Thank you for taking the time to leave a review. Your feedback about the delivery process is essential to us. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Clark
Hello Rise,
Thank you for sharing your experience with our products and shopping online. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rachael,
Thank you for sharing your experience with our products and the website. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary