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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Often the outfits are repetitive or dont have my size. Even when the selection is "my outfits." Most frustrating is that I have Skip A Month multiple times but then I am charged a credit for it. I have even voiced my concern with customer service and did have have the credits
I am mostly satisfied with all my purchases. The reason I say mostly, is there are times when items don't fit as well but that is because I should have chosen a different size.
Hi Monica,
Thank you for providing feedback regarding how the items fit! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I love Fabletics. They have wonderful high quality items. Customer service is also good. They make it easy to skip the month. Just wish it was easier to cancel from the site. They require you to call.
Hello Miriam,
We are saddened to know that you are thinking of going away. We will be contacting you shortly to assist you further.
Best,
Dean
The shorts are decent, but there business practice is garbage how they get you to sign up and then subscribe you to a monthly subscription for shorts. Knowing damn well you aren't aware until the first deposit comes out of your account. I won't buy from them again.
Hello Lucas,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I was reluctant to look at Fabletics, believing it to not be of the same caliber as a traditional fitness apparel company, and I couldn't have been more wrong. I love their clothes and how it fits. With how the member credits work, I almost feel like I've been overpaying for other brands.
Hello Phil,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Can't stand their membership plan. Having to skip every month or getting charged $50 is ridiculous. Even making a purchase doesn't prevent the charge. I also think the style is changing and not in a good way. The Yitty stuff is hideous
Hello Luciana,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Best quality, best price! Go VIP! I only buy Fabletics for my active wear. Nothing else compares!
Hi Melanie,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
If I'm able to find an outfit in my size that is a good deal for a member credit its a wonderful program to be part of. Often however that's not the case.
Hello Laurie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ordered two pair of athletic shorts of the same size and style. They were made in two different countries. One falls off me, the other fits better.
Also my athletic shirts were small for XL so I will have to change to XXL. The quality, expecially the logo placement and application was cheap. It looks like an off center bandaid.
Hello James,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The clothes are nice and feel well made but there isn't a lot of variety. I also could never get a matching outfit because there wasn't enough stock.
Hello Teresa,
Thank you for writing a review! Your feedback about our product's availability is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
Hi Sam,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
I love fabletics coz it was always a good fit and stays like it has just been purchased.
Hi Marivic,
Thank you for the nice words that you said about how the items fit. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
I felt that the clothes were a real letdown. The advertising is great.
Hello Rafael,
Thank you for writing a review! We value your feedback on our products and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love all the products!. Though I'm not so excited I have to be charged if I don't buy something every month. But I really do look forward to seeing everything!
Hello Michele,
Thank you for writing a review! We would love to assist you further with the concern you had about the charge. Our Member Services Team will email you right away.
Best,
Dean
I love going to the store. The employees are really nice and willing to help you!
Hi Natalia,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Tina
They ship to you in 3 weeks instead of the 6-8 days promised. They also charge 55 dollars for a membership that you don't even sign up for
Hello Simon,
Thank you for taking the time to provide us with your thoughts on the VIP Membership Charge. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The website is easy to negotiate. All products arrive when indicated. Products are well made quality.
Hi Janis,
We love you and your wonderful review! We are so happy to know that you are happy with our fit and quality! We also appreciate your feedback on our website! This helps us to improve and we will relay your review to our website team to let them check if they can possibly add such a feature!
Best,
Tina
Not sure why i continue my 'membership' here. The items ive gotten have been nice - but your sport bra's just dont ever fit right. The last outfit i got - the top was described as a bra - but it offered absolutely no support at all - so its not really a bra - but a top.
Hello Stacey,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Very repetitious styles, fabric and colors. I also do not appreciate the need to skip each month.
Hello Susan,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I accidentally signed up for membership when purchasing a special introductory offer. They immediately canceled my accidental membership and let me keep the special deal. As 78 YO woman, my guess the two pair of workout pants will last me a lifetime as they are extremely well made and the fabric appears to be super tough although very comfortable.
Hello Rosecastle,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jamie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz