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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Been a VIP member for years. Only buy workout gear from Fabletics now (and ThredUp). Always take advantage of the fantastic sales. Best value and good quality. Easy to color co-ordinate across the range. Love the inclusion and wide size range... all shapes and sizes catered to. Returns are EZ when necessary (for me because legs are too long even in XXS for pants and full length leggings). 5' 4" and 97 lbs, 69 years young, Pilates & Yoga instructor.
I absolutely Love all their products! Excellent quality!
Hello Maryann,
Thank you for the great review! We're happy to know that you're satisfied with the quality of our products! Have a great day!
Best,
Dean
Pleased with the quality and look of the shorts but disappointed that an associate signed my 16 year old up for a recurring $50/ month for some type of membership that he didn't agree on! He's underage and that should have never happened!
Hello Bryant,
We are glad you are enjoying our products! Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Great product! Easy site to shop or cancel order. Easy to skip a month too.
Hello Jeannette,
We're so glad that everything worked out for you. We here at Fabletics do our best to provide great services and products to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
Love the product! The shipping just takes too long in my opinion. I live is wisconsin.
Hello Nick,
Thank you for sharing your experience with our items and the shipping period. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I wear Fabletics every day and receive compliments every time I wear them! The look is cute, fun, and colorful, and quality is exceptional!
Hello Tammi,
Fabletics would like to thank you for patronizing our items and thank you for the opportunity to serve you. Truly, it is our pleasure. You are a valued member to us. Have a wonderful day!
Best,
Allison
Received a very poor response (shared in comments section) and have changed this rating from 3 to 1 star. Only because I can't opt for zero stars.
Started off just fine until I tried to buy new arrivals. Nothing was ever available. Towards the end of my membership, orders were placed by me but they never arrived. After calling and asking, I was told the order was canceled because the items were out of stock. This happened multiple times. I called back to cancel my membership and get a refund on my VIP points that I paid for monthl but couldn't use because of constant supply shortages, but I was told I could only get that a refund for the month I was cancelling. After customer service agreed to send me my refund requested, they only sent me that month. I love this product, but I'm so disappointed with the way the company is run. I don't believe that new arrivals should be available for order until every time zone has access. I live on the West Coast and I imagine that members east of me were able to purchase new arrivals before I could even see them and stocks ran out before I could even see them for that reason. I think you're short-changing a large percentage of your members, and I lost money participating in the VIP points program through monthly charges I agreed to allow with the expectation that I would have a chance at new arrivals and wouldn't be cancelled constantly.
Hello Ljiljana,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Most things are made well. The lead warning bothers me. During a rough time in our life, I racked up a ton of monthly payments. Skipping a month is vital. Don't foret!
Hello Felicia,
Thank you for writing a review! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I would say that typically it is hard to find matching sets in my size. Usually, a lot of sizes are sold out and unavailable for people who need larger sizes. Also I haven't used it recently because the maternity selection is very limited.
Hello Michelle,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The experience turned frustrating over time. It was great when it first started, but recently everything is constantly sold out. I'd even go in to buy things the first of the month and my sizes were never available. That and prices really skyrocketed. The "high quality for low price" gimmick was lost
Hello Rita,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I think Fabletics do a good job at making good quality things and setting them at a good price. I think they could do better on the delivery time. Also, the extra payment for 2-3 day shipping is not worth it.
Hi Stella,
We appreciate your feedback, on your shopping experience. We will be emailing you right away for assistance.
Best,
Tina
I was very happy with the shirts that I received. I like the functionality of the shorts and the fact that they can serve in a dual purpose. The black shorts go well with just about anything I wear the five insured to been great for running however I cannot keep my keys or phone in them because the pocket end up falling out of the bottom of the shorts as they hike up. Overall I feel this is more of a minor inconvenience than anything but the shorts have been nothing short of great.
Hello Sean,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Fabletics! Love the clothes, quality and ease of the website! Cannot say enough good things about them!
Hello Marianne,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
The shipping is crazy long, it take three, four weeks to get stuff. I will NEVER order from them again because they are not truthful in their shipping notifications and times. They will send you a notification that it is shipped and all they did was print the label and it sits for two or three weeks. I am a ops manager at a major distribution center, I know how it works. If they said, "out of stock, due in two week" i would be much more open to ordering than just waiting on nothing.
Poor business!
Hello Thomas,
Thank you for leaving your feedback. We're sad to learn that you don't like our shipping. We have a good reputation for keeping our members pleased, and we want to retain it. We have a dedicated Member Services Team that is here to help you in any manner possible. Right now, someone will send you an email.
Best,
Clark
Website awful, customer service was practically unreachable and canceling was virtually impossible. Never had what I wanted to buy in-stock so had to settle for items I didn't care for. Quality was fair. I do a lot of subscriptions and love them all... this business model sucks. Almost felt like a scam towards the end.
Hello Robin,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away to help you further. Thanks!
Best,
Renz
I've ordered mommy and me outfits for my girls, leggings for myself and the quality, fit, and modern colors and fit are of excellent quality. Joining the club affords you offers and rewards!
Hi Odette,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Too expensive and 2 piece outfits are scarce. Lets not forget they are always out of popular items.
Hello Sandra,
Thanks for sending your review! Your feedback about our pricing is important, and we would like to address this as quickly as possible. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I loved all the shorts I got. Nice stretchy material, soft, great fit and length.
I did see serval complaints about the waist band on the fundamental shorts. I typically wear size 34w and ordered a size L. I think they fit perfect. I can run workout - with little if any adjusting.
Hello Patrick,
Thank you for your great feedback on our products! We are happy to be a part of your motivation to stay fit and healthy. Have a greatb day!
Best,
Mary
I have been very please with all of the products I have received from Fabletics. The quality is excellent. The legging are just amazing. The powerhold fabric is the best out there in my opinion.
Hello Sherry,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
High quality products. Stop collecting my information. I press one thing and every advertisement I see for a week is your products. Extremely obnoxious.
Hello Ryan,
Thank you for leaving a review and informing us of your concern with our advertisement. We understand that this was not the level of service you were expecting from us. Your feedback enables us to identify areas where we can improve.
Best,
Clark
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tessa,
Thank you for leaving us such a wonderful review. We are thrilled that you loved the quality and the style of the items. We put customer experience and satisfaction as our priority. We truly appreciate the time you spent sharing your experience and we hope you will always have a great experience with us in the future. Have a great day!
Best,
Kim