On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I do like most of the clothing I've gotten. The process of ordering and returning to get the correct fit is easy overall. Yet, it all takes more time than I care to spend.
I really dislike being charged every month unless I skip. They make shopping easy and skipping a challenge (three different clicks and some are easy to miss).
The shoes have been horrible. Not comfortable and poor quality. For the price, I was very disappointed.
The last 4-5 orders I have made take WEEKS for me to receive... way too long, for the prices paid for these items.
Hi Melissa,
Thank you for sharing your feedback regarding the shipping process! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Fantastic customer service. Excellent product. The best leggings I've ever worn.
Hello Patty,
We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing unique styles and great quality for members like you. We hope you will always have a great experience with us in the future!
Best,
Allison
I prefer less form-fitting items now.
The shipping experience is fine.
Hello Norine,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product we offer. Our Member Services Team will get in touch with you right away.
Best,
Allison
Even gaining and losing weight pants fit great still. Always feel comfy in them
Hi Claudia,
We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!
Best,
Tina
Always happy with the quality and price with my VIP membership. 10/10 always recommending Fabletics to my friends and family!
Hello Madi,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Hello Kari,
Thank you so much for the great feedback! We are happy to know that you love our products and services! Have a great day!
Best,
Dean
Horrible customer service. Charge you double for shipping. Worst Program that takes your money.
Hello Patricia,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Hate that there was a price increase. Many women can't afford It anymore.
Hello Diana,
Thanks for sending your review! Your feedback about our pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Almost anything I wanted to buy was out of stock. Size large petite in woman's out fits.
Hello John,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have enjoyed being a vip member! The clothing great fabric and nice apparel!
Hi Tammy,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
I truly do enjoy Fabletics! All of their clothes, at least the ones that I have purchased, are very good quality! I think my only complaint is how long it takes things to process. I purchased a swim set a few weeks ago and the top was too big. It took a long time for the top to be exchanged and I was assuming that they would send me a smaller size. That was definitely not the case. They sent me the same size... On the plus side, I cut the tag off and thought that they wouldn't accept it, but they definitely did! Finally returned the swimsuit top, but now I am just waiting for my refund to come in... It has taken a while. Other than that, I have always had a positive experience with this site!
Hello Tessa,
Thank you for sharing your experience with our products and the return and exchange process. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I love my Lizzo waist shaper in black. I love the fact it doesn't roll while wearing it and it's not noticable. I have told anyone that would listen about this shaper!
Hello Anita,
Thank you for the kind words that you said about our products. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Hope to hear more from you in the future!
Best,
Mary
Been a customer for years. Love the products! I buy shoes and underwear in addition to activewear and have had a great experience CE with everything!
Hi Liz,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
The compressed leggings were tight on my legs and felt sore, however, these ones I could have full range of motion for all types of activities such as cardio, strength and flexibility
Hello Ranjani,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you purchased. Our Member Services Team will get in touch with you right away.
Best,
Allison
Ordered from the two for $20 sale but prices in cart came up as $15 despite being marked mix and match 2for $20. Called customer service and they were no help at all. Not sure they understood English - my first language. Cancelled items not honoring advertised prices.
Hello Nancy,
Thank you for your purchase. For assistance with the promotion, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
Ordered products may 10,2022. Package hadn't arrived by last week of June. Requested refund which was granted immediately. USPS just a takes too long to get orders. Last order I just paid for fedex delivery
Hi Lisa,
Thank you for providing feedback regarding your order! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I enjoyed the leggings but wish there was a longer skip period. That is the only reason I decided to cancel.
Hello Maura,
Thank you for taking the time to leave a review. Your feedback about the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Love my membership so much! Amazing product and killer deals
Hi Melanie,
We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!
Best,
Tina
Good product and size comfortable shoes needed low price
Hello Maryann,
Awesome! Thank you for the shout-out! We're so glad that everything worked out for you. We here at Fabletics, always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lyndie,
Thank you for sharing your experience with our products and the monthly member credit. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary