On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I never asked to be a member and when I sent an email to that affect, I never received a response.
We we at Disney Springs and placed and paid for an order to be shipped to our home since the sizes needed could only be found online. Have never received the order and no communication as to why. I've tried calling customer service with no response.
Hello Kathleen,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I love everything fabletics. The website is easy to navigate and the clothes are high quality. I will forever be a customer.
Hello Mercedes,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
The leggings were greats and they are so buttery soft! The customer service was great!
Hi Maddison,
We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!
Best,
Tina
I love the fit of Fabletics leggings, but I don't like working out with an exposed midriff. I've considered cancelling my membership due to the lack of outfits with full mid-section coverage. You need to offer more tank tops with built-in bras/removable cups to make this membership worth it to me.
Hi Tiffany,
Thank you for sharing your feedback regarding the product's availability! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
The guy told me he would cancel my membership for me and did not and I was almost charged the $50 a month!
Hello Marissa,
Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Very well made clothes fit is awesome and customer service is top notch
Hello Shari,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
I am always happy with the clothes and have the option to return if it doesn't fit the way I hoped. I feel that I get the value I pay for with fabletics!
Hi Tristy,
We love you and your wonderful review! It's always great to know that you are satisfied with your VIP membership, that is what we always aim for!
Best,
Tina
I just love the feel of all of the leggings, it doesn't matter whether they are full length, Capri or the shorts. I feel great working out and I don't worry about my leggings falling down
Hello Shana,
We're so glad that everything worked out for you. We here at Fabletics do our best to provide the best product and service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
I have tried several times to look at certain items and the links won't work. I have talked to customer service and they weren't able to fix the problem. It is very frustrating.
Hello Daniel,
Thank you for sharing your experience on our website. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I have been a Fabletics customer for several years. I love the fabric, pockets everything I have bought! My daughters now have their own accounts. I also use the app for excercise. Great things from Fabletics!
Hi Patricia,
Thank you so much for your awesome feedback! We're happy that you love the style and the quality of the products. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
Great. Easy to find what I was looking for and order
Hello Stephen,
Thank you so much for sharing your positive feedback regarding our products. We're glad you love your purchase. We always strive to provide our members with the best service. Have a great day! ​
Best,
Allison
I needed info on how to exchange an item. The person I spoke with helped with this. She explained everything after I asked many questions. She was not clear at first how it worked. I am disappointed at Fabletics policy of not mailing out my exchanged item before you receive the item I am returning. I mean, you have ALL of my info. If I didn't return the original item, you could just charge me for the exchanged item. Because you won't send the exchanged item until you receive the original item, it will not arrive in time for what I need it for. Also, I was going to place an expedited order but your site says some items may not be available for expedited shipping. It does not tell you if it's an item you have ordered or not. So I don't want to spend the extra money and then not receive the items expedited. I understand that some cannot be expedited but you should let us know if it is an item in my order or not.
Other than that, I had a good experience, once I was able to ask and re-ask questions. Thank you!
Hello Pam,
Thank you for taking the time to leave a review. Your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
It is extremely hard to even reach a representative. I have never had a response from Facebook messenger. The online chat has dropped me more times than not. I have also had multiple calls lost in the middle of the conversation. So when and if you are able to reach a representative there is not much they can do besides apologize and give you $10 off your next purchase. The $10 is never ready at check out, and I have to try to reach another representative again to have them apply it. If you have a rush shipment that is late they will not reimburse the shipping fee until your package arrives. Even though the representative is in agreement that the package is late and has yet to be delivered. Once you get your late package you have to try once again to reach a representative to finally be reimbursed for the shipping fee.
Hello Sandy,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Everything went great except it os VERY hard to swipe theougj the product pictures. Please fix this. I had to try several times every time. The pictures just won't slide left. Very difficult and annoying.
Hi Claudia,
We value our members, and your feedback about the website is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I absolutely love the fabric, fit, and quality of the outfits and love the people. There are so many positive and wonderful people with Fabletics (including Lizzo/Yitty!)
Hello Isabel,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad
Didn't receive my order, and I email to your company they're not answering.
Hello Sandra,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Kept getting charged $50.00 a month no matter how many times I skipped, did a permanent removal and at the 1st of the year, the site started automatically charging me the $50.00 again without any notice. By the time, I realized what was happening they had $250.00 of my money. So I decided to spend it all and completely withdraw from the site, instead of argue. The items I ordered were not sized properly or consistently, the materials were of cheap, flimsy quality, the sewing and seams (or lack thereof) were shoddy. Definitely not worth the money!
Hello Margaret,
Thank you for writing a review! Your feedback about the membership and products is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
Great Fit, price and quality. I have ordered shorts in multiple colors. They are great for working out and running. Way better quality than their competitors.
Hi Dennis,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
Your sizes have changed. And not everyone wants high-waisted bottoms. Not everyone wants solids or camo. You used to have very cute, great fitting mid-rise floral or abstract print bottoms. You no longer carry those. I will go elsewhere.
Hello Patricia,
Thank you for sharing your experience with the items we have online. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ron,
We appreciate your feedback, on your VIP membership experience. We will be emailing you right away for assistance.
Best,
Tina