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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Evidently this clothing vendor this they are a Milan high fashion house! I suspect otherwise…
Got some sweatpants at a "deep" discount as a first time user. They were still expensive for what they were. Not impressed.
Hello Nathanael,
Thank you for sharing your experience with our promotion and the prices of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Both of my items fit well and it's exactly as expected. The quality is definitely acceptable at a phenomenal price.
Hi Suzanne,
Thank you for your amazing feedback! We're glad that you love the style and the quality of the items that you ordered. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
I like the product but I have had many get pilly quickly after purchase which is disappointing.
Hello Shanlee,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Incredible product and service. From choosing what I wanted, to getting it delivered, it was a great experience.
Hello Nico,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Hope to hear more from you in the future!
Best,
Mary
Initial purchase was alright. Now I need to come back every month to cancel my membership for the month so I don't get charged $50.
Hello Steven,
Thank you for writing a review! Your feedback about the membership is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
Loved the products. The staff was super helpful especially since there is no dressing room.
Hello Mandy,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
I always love receiving my items from fabletics! By far the best shorts and pants I have ever bought!
Hello Christin,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shorts and pants! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
I was not allowed to use the new VIP discount to purchase 2 pair of shorts for $24.00
Hello Michael,
Thank you for your purchase. For assistance with the prmotion, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Ever since I became a member a few years ago, I refuse to wear anything else. The leggings are so comfortable and they hold me in all the right places. My favorite ones are the ones with the pockets.
Hello Mariella,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Some of the purchases have worked out, I really like the velour shorts and hoody jacket, as well as the leggings I purchased. The bras don't fit as I'd hoped and size seems to be inconsistent. My most recent purchase is what I am disappointed in the sleep tank and pants - I ordered 3x in top and pants because they are pyjamas so loose is good. The top does not fit across the chest, I thought it would at least have darts to allow room in chest, and I am well within the size range for 3x top at 51 inches. I decided to wear the pants anyway even though they fit way bigger than I expected. But they don't breathe at all, it's like wearing a plastic bag to bed. I did try to return the top but website said an error occurred. I will try to return it in store in a couple of weeks.
Hello Tara,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello Peggy,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shorts! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I've been a member of fabletics for over 5 years. Over that time, the item selections was less and less to my liking.
Hello Sandy,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I use pants for work and found them so comfortable I bought the shorts and I've used them as driving pants when I've made several long car trips. Worth the money!
Hello Peter,
Great feedback with our products! We sincerely appreciate it and we’re always happy to hear that our members are happy!
Best,
Mary
I love their leggings but their VIP service is quite a scam. You used to be able to redeem your money spent when buying clothes. Now if I want to redeem the money I've paid monthly it counts as "1 credit" so I could buy a pair of $30 shorts and have to waste my $50 credit. I've paid into this for years but plan on cancelling now after this change and seeing as my credits expire.
Hello Megan,
Thank you for your purchase. For assistance with the Member Credit, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The legging make me sweat and the jogger material is cheap
Hello Sammaranh,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Great, nothing less than awesome. The first order was too small so I called, they placed a new order for a bigger size and I sent the smaller size back with the return label the sent me
Hello Prince,
Thank you for the wonderful review and for taking the time to share your awesome experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I had really believed that it would be a simple matter to "skip". This turned into a near impossible task after talking with Ana at customer service. It seems somehow I had two accounts... email address and my cell phone address. Now, I am continuing to get notices.
I WANT TO CANCEL ANY ACCOUNTS WITH MY NAME ON THEM.
Hello Nancy,
We are saddened to know that you are thinking of going away. We will be contacting you shortly to assist you further.
Best,
Dean
I have no idea where the monthly charge goes - it never comes off my order - it is the most confusing website. I will be cancelling. But the products are great.
Hello Michele,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Fabletics Hawaii at International Market Place has the best sales associates. Very inviting, helpful and friendly. Love shopping there.
Thank you!
Hello Summer,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best services!
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anthony,
Thank you for writing a review! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz