On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Oddly enough I get all emails from Fabletics but I haven't received a 1st the month email in over a year. Of course, I have been charged several months for not cancelling and I'm told by several customer service reps that I should put the date on my calendar so I can log in and 'skip a month'. I have been a Fabletics customer since this program first began and this issue started about a year ago. Why should I be charges for something that I believe is your error and you won't fix it. I also believe that the quality and selection have gone down.
The woman attending us was extremely helpful, kind, funny, and knowledgeable. She made me feel so comfortable exploring the store and made my whole experience exceptional. I appreciate her attentiveness and I will definitely be recommending fabletics to all my friends and family.
Hello Norma,
Thank you for the nice words that you said about our Member Services Team. It makes us happy to know that you are satisfied with the services that we provide to our members. Hope to hear more from you in the future!
Best,
Mary
Really mess me up at. Christmas. They let me purchase a top with rewards points then 3 week later said the top was not shipped because they did not have it in stock any more. I lost my points, crazy mess.
Hello Silvia,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the reward points. Our Member Services Team will contact you right away.
Best,
Allison
First and foremost the tights are decent as long as you go a size up. Otherwise I feel the bands act like a tourniquet.
Lounge T- shirts and sweatshirts the quality is really poor. After 1 wear and no wash they already look like they are falling apart with the fuzz that comes through. Will Probably not invest in these anymore.
Hello Sushma,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our products. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I've never had such amazing service. Every employee was helpful and excited about the products. I told my closest friends about how caring everyone is and they dropped by the store and had the same experience as me. 100/10 recommend.
Hello Heather,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
Fabletics offers great products, a flexible subscription plan and excellent customer service. The VIP membership is totally worth it!
Hello Megan,
We are glad you are enjoying our products and the VIP membership! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
More and more I feel athletic little bit disappointed in quality, the material getting thinner and too much of high waist, I would like you bring back more of mid-rise and power hold style
Hi My,
Thank you for sharing your feedback regarding the items that you received! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
I was given a gift card from a loyal customer. I do not share her love for fabletics. Their clothes are never true to size. I've spent most of my gift card on shipping alone. I'm trying to use up the funds (& not just on shipping costs) so I can unsubscribe to the endless "sale" emails. If their items are all worth an eventual sale, why not just reasonably price them to begin with?
Hello Michelle,
Thanks for sending your review! Your feedback about our promos/pricing and shipping is important, and we would like to address this as quickly as possible. We would like to discuss further the sizing of our products. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
They were very good shorts. But some fit a little more tighter then the other. But overall good shorts
Hello Mae,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Fabletics is a very unique! You can't find their products anywhere else!
Hello Tami,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
Stacy was confused and very unprofessional. She did not make me comfortable. I felt mistreated. I have been in this store many times, and have never felt like I did on this visit. I definitely did not feel welcome. It was the worst shopping experience, ever.
Hello Sherry,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
After years with Fabletics, I have many items I love which are in frequent rotation. Others I tired of and have sent onward to make others happy. A few did not work out, however they are just a small group.
Hello Susan,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with a few of our products. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Such a scam. Horrible website. Almost impossible to find the location on the site to skip a month. Canceling is also nearly impossible. Don't fall in to this $50 a month trap for some ok leggings.
Hi Meredith,
Thank you for sharing your feedback regarding the website and the VIP membership! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
My bathing suit fits beautifully. The ordering process was simple. Delivery was on time
Hello Therese,
We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best quality products and services to our members.
Best,
Mary
I like Fabletics love the quality of the clothing and the colors. I just want more prints and maybe more other forms of clothing that appeals to other demographics
Hello Sidney,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The only reason I kept purchasing was the quality of clothes and products. The website is a little better but I had the app and it had so many bugs and glitches and just overall poor user experience. I had to leave the app so many times and do it on the website. I would've bought so many clothes if the app made it easier but even the favorites app page wouldn't let me see my favorites. It's so easy to buy but the app makes it harder. Ended up canceling, didn't want to pay and every month it's just stressful to navigate.
Hello Brianna,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our app/website. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
I ordered the two for 24 shorts and one in the cream color and one in the black color! I ordered both in a small and one came in a large and one in a small! I was super excited for new gym shorts and the product is awesome just a wrong size!
Hello Miles,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product size. Our Member Services Team will get in touch with you right away.
Best,
Allison
You can't find a better workout pant than Fabletics. The quality is amazing. Fit is perfect.
Hello Mary,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your pants! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Monthly shipments showed up 2 months after order date twice but the tracking said it was on its way from the logistics house like 5 days after order. The season I was shopping for was almost done by the time the clothes arrived.
Hi Nicholas,
We value our members, and your feedback about our shipping is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I just didn't like having to become part of the VIP to get a good price for an item
Hello Sandra,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Harryette,
We value our members, and your feedback about your VIP membership is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina