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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Absolutely love the leggings and other clothing, great quality and some fun colors and patterns.
The full cost is way too much. The membership cost is more reasonable, however not the greatest experience. Since styles rotate monthly, items go out of stock very quickly. I've had multiple times where I've received an item, it didn't fit, I go to exchange it, and it's out of stock in all sizes.
The monthly membership credit is a great idea, but VIP options go out of stock so quickly and leaves everyone else with least popular items and/or single items instead of full outfits, making it feel like it's not worth the money. You also need to spend exactly $49.95 to recieve free shipping, even one sent less and you're paying extra.
It's also not as "easy" to cancel as they say it is. No button to cancel on the online account settings, need to call or online chat with one of their representatives, get one last pitch and/or discount offer to try to avoid cancelation.
Love the feel and quality. Definitely favorite option for yoga clothes!
Hello Samantha,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love all of the outfits I've received. So many great deals. I look forward to the new styles that come out each month.
Hello Kellie,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I've been a customer for several years. Products are good quality, attractive, reasonably priced, and arrive quickly. Only once did I not receive the product. They shipped it again, then I received the original shipment and didnt get charged.
Hello Mary,
Thank you so much for your loyalty. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
I am a VIP customer and usually skip the months until I need something new. It's so easy to skip the month and when I do order, it comes fast. The Fabletic products are comparable to other top name brands and I love them!
Hello Michelle,
We are glad you are enjoying our products! We are also happy that you like the VIP membership and the 'Skip the Month' option! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Hello Kari,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I didn't receive my package. I waited a few days as the website suggests and still nothing. Then I contacted customer service via chat hoping they could send send me a new pair of leggings (I only got 1 thing). However, they were unable to helpful until I filed a claim with the mail service then I have to contact them again with a claim number in order for them to do something for me. I understand some people may be trying to get an extra package but I have never had to jump through so many hoops when I've done nothing wrong. They didn't offer anything for the inconvenience. Just ridiculous.
Hello Madeline,
Thank you for sharing your experience on our website and with the order. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I love the products. I wear something from Fabletics nearly every day. The leggings are so comfortable and they fit well too. Thank you Fabletics.
Hello Shelly,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
The products I received were good quality, however I did have to return some items due to not being able to exchange as they were out of stock. I was notified that there would be credit on my account, and I have not seen it yet. This has been a couple of weeks.
Hello Sam,
Thank you for taking the time to provide a review. Your feedback on the selections is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you right now to assist you.
Best,
Clark
90% of the time I was happy w my purchases. Still wear the first pair of leggings I bought. Great product. I canceled because I wasn't "allowed" to spend my member credits on sale items?! I should be able to spend my money how I want. Had to cancel my membership. Sorry but you lost a valued long time customer..
Hello Michelle,
Thank you for your purchase. For assistance with the Member Credit usage, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
I really did enjoy most of the products, especially the Yitty brand. The quality was excellent and the packaging was thoughtful. The multiple xs, xxs, etc. size options specifically were what brought me back to make additional purchases. The reviews also really helped me make informed decisions regarding fit.
The really long turnover for processing an order was frustrating because it was not noted anywhere that I could find. The estimated delivery date during the shipping process was inconsistent and often changed overnight.
I was unable to reach anyone by phone in regards to any of these issues.
Hello Seneca,
Thank you for your business and for taking the time to write a review about your shipping experience. Our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
I love fabletics! The quality of their clothing is amazing and it lasts a long time. Deliveries are always quick and on time.
Hello Madeline,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
The outfits were super cute when I first joined and I bought a bunch. Slowly the design of the outfits went boring or weird. Who really wants to wear leggings that look like underwear, stupid. The best outfits are the one's associated to the team trainer. She's also the most inspiring aspect of the website. The team is marketing to a group I'm not in. I waited every month to spend my credits and for months found nothing. It got to the point where I was just looking for something to buy so I could cancel the membership.
Hello Rusty,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Was very annoyed after learning I was paying for a "membership". That alone will likely be the reason I never purchase again. In addition, going on the BBB website and see every complaint being the same as mine. How is it still the case that this is going on? Until the company develops some kind of sense I will not be a customer.
Hello Sean,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I really like the material of product and if I need to returno is really simple.
Looks good and feel good! Thank You!
Hello Rose,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The Fabletics clothing is wonderful... the sizing is spot-on, the quality is good, and the delivery is quick. BUT, their website is unreliable! There have been numerous months where I was unable to place an order in time and had to Skip instead. This is annoying because it wastes my time and because items sell out quickly.
Hello Tracy,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Fabletics rocks! The material is high quality, every month there are new collections, on top of the discount there are great sales that make it all worth it. Returns are easy. The site is pretty straight forward and easy to use.
Hello Lenny,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
The old school power hold leggings are great, but there are so many different fabrics now that it is easy to order the wrong ones. Secondly, I have purchased what I thought was the same sports bra - (same name) - but not actually the same. The final challenge - it's difficult to return things. The inconsistency and difficulty in returning items has made me move more to shopping local (for less cost) versus risk ordering on fabletics.
Hello Susan,
Thank you for your feedback! We appreciate your feedback on the product you received and your shopping experience and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've bought 3 pairs of everyday pants. 2 the zipper broke on and the one I do have the zipper is really difficult and will probably break too.
This is a huge flaw in their pants don't buy.
Hello Ryan,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I really like your products guys, the fabric the materials everything just satisfied me. Thank you so much.
Hello Muni,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mellissa,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz