On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Every time I go to look for leggings my size is NEVER there. Not ever. It becomes frustrating to shop when I can never find anything.
Great customers services, someone was always available to help me with my order when needed. I never had a problem with returns or the product I order.
Hello Jennifer,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best service! Have a great day!
Best,
Renz
I ordered $70 worth of products from a Fabletics retail location to be delivered to my home but Lasership delivered it to the wrong house. I attempted to chat with Fabletics online help, but because I purchased it in a Fabletics retail store, they refused to help. The retail store refunded my order to store credit, then used that store credit to resend my order... which of course was also delivered to the wrong house (this was verified by the photo Lasership provided). Both orders are missing and I told Fabletics to just refund me and I'll go somewhere else, but they REFUSED to refund my card, citing "Lasership said it was delivered." I am furious that Fabletics refused to do the right thing, which is take responsibility for their disorganization and cheap shipping company. Thankfully, the store manager was so upset with what happened, she FedEx'd me overnight $70 cash so I didn't have to submit a credit card dispute. Fabletics: streamline your online and retail locations and look up some Lasership reviews because I am not the only one this happens to. Your products are not worth the hassle, and anyone who asks me will hear this story.
Hello Ross,
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. For assistance, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I recently found that they were charging me for credit even the month I shopped, which it should be only charged if you didn't order between the 1st to 5th of each month. At least, that is what I have agreed to for years. So I contacted them and got an answer like this --- they changed their policy by sending out marketing emails and counting them as "informed" enough. And they also updated their "how it works" page. So they sneakily charged everyone an extra credit every month when you think it was still "shop or skip"!
This is a fraud! I'm reporting this company and spreading the word in every way I can. And NO! They will never get my money ever again!
Hello Sabrina,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Do not buy the Fundamental shorts. Decent quality but the fit is terrible and there isn't an adjustment string
Hello Raphael,
Thank you for sharing your experience with the item you purchased. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
If you aren't on the monthly purchase program, the merchandise is too pricey for what it is. It is made in China. The cost should be less. It is the same quality of what you could buy at Target- also made in China. Additionally, the actual store in my area doesn't carry a quarter of the merchandise they offer. I placed an order at the store. It took more than a week and a half to arrive. Their distribution center and shipping are slow. The purchased item did fit well.
Hello Sally,
We hear you! We are sorry you had a frustrating experience recently. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
La membresía que tienen es demasiado cara y al momento de registrarse no indican que van a cobrar 54$, me parece que todo es publicidad engañosa
Hola Luiggi,
¡Gracias por escribir una reseña! Sus comentarios son importantes con respecto a la Membresía VIP y nos gustaría hacer las cosas bien. Un representante de nuestro Equipo de Servicios para Miembros le enviará un correo electrónico en breve para ayudarlo.
Mejor,
Ivy
I thought I was just buying 2 shirts not signing up for $54 per month vip bs! Dont order from them online they trick you!
Hello Ross,
Thank you for taking the time to let us know your thoughts about our VIP-intro offer. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Do NOT give this company your money. Ever. Shady $#*! practices and bull$#*! customer service. Trash company
Hello Ross,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello Sarah,
We are happy to know that you love our products. For assistance with the price, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hi Shery,
Thank you for providing feedback about your experience with Fabletics! We always welcome the opportunity to improve our products and services.We will be emailing you right away for assistance.
Best,
Tina
Hello Terrie,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Site experience seems inconsistent. There are items or sales/offers only visible to certain users/logins.
Hello Ronald,
Thank you for sharing your experience with products and the deals we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Excellent experience at the store. The pants are really comfortable and well made.
Hello Mario,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
They continued to charge me after I kept closing my account, I would have a credit but in order to use it I had to activate my account, and if you dont close it out they continue to charge you. I had to talk to customer service every time to close out my account, suspending the account or skipping doesnt close the account
Hello Robert,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Some of the items arrived dirty and out of package. Quality is lacking. The sizing seems very off.
Hello Kate,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I am very satisfied for the quality and materials. I also likes the designs and colors.
Hello Marilyn,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I have had a wonderful experience with Fabletics from the beginning. It is so easy to skip when you wanted and there are always a variety of outfits and styles to fit different tastes and budgets. I especially like the member credits that they started using more recently.
Hello Tate,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I do like the clothes, but the service is not so great. It's been months and I'm still waiting on one of my orders, but I was already charged for it. I also had a return an item that I wanted replaced with a smaller size and we just couldn't seem to get it completed either on line or with a live person on the phone. The result was me sending back the item and not getting a replacement or a refund.
Hello Theresa,
We are very sorry to hear that you are not happy with the service we provided. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have a cancellation reminder to help me skip the months I don't want to purchase anything. That day I logged on and it was not functioning correctly. I was not able to skip it, and thus had a member credit. Purchase is fine. Frustrated I had to make it in the first place.
Hello Amanda,
Thank you for taking the time to write a review and for informing us about your recent skipping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Laura,
Thank you for taking the time to provide a review. Your feedback on the selections is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you right now to assist you.
Best,
Clark