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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Good quality products. Easy to use web site. Nice variety, too. My husband also enjoys the mens shirts and tanks.
I always love ordering from Fabletics! I get my stuff in the mail within a week, and I'm never disappointed with my purchases!
Hello Cristin,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Great product(s), great service and great value.
The shorts with the inside liner makes so much sense.
As a LEFTY, I wish both sides had phone holders - something for the future design... this way I can use the feature.
As a LEFTY, I just never use the right leg for phone holding.
Hello David,
Thank you for taking the time to leave a review and your feedback about our products is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
It's ridiculous that a fee is charged monthly. I have canceled it before and thought your company had stopped taking money out of my account.
Hi Cindy,
We value our members, and your feedback about the VIP membership is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
It is a pleasure to shop with Fabletics. I am pleased with my purchases over the years. Love the quality, choices & fit.
Hello Barbara,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products.
Best,
Mary
It was a cluster to get my order. Ordered a legging and bra set. Received 2 bras one was the wrong size and the other had a HUGE hole. Called customer service and they said they wouldn't ship a new one until they received the old one and made me send pictures for proof. All in all I got everything but it took a 1.5 months from time of order
Hello Caitlin,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Return process is easy - dollar value is affordable - clothes are comfortable and fit my lifestyle well
Hello Angel,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Basically the clothes fits like kids clothing on an adult body. They are almost designed to make your self esteem I go down. I work out and look pretty good without a shirt on. These clothes did a great job showing every possible slab I have. When I went to return them I had to deal with terrible customer service. After about 45 minutes of a person telling me they couldn't help I asked for the supervisor like a total Karen and within three minutes the supervisor pushed my order through and I was able to get my clothing back. The result was just as bad in the "correct" Size. So I only ended up keeping one item of clothing that I purchased. The pants. Hard to $#*!ed up pants. Even still the waist is a little high. I guess I'll never be LA fans.
Hello Andrew,
Thank you for taking the time to leave a review. Your feedback about our Member Services Team is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
So far everything has been great however I find each month or every other month one pattern gets launched or one feature peice and it's sold out or was only available in the US. There needs to be more stock offered in the patterns the leggings last month in the feature pattern sold out like as soon as I got my new month email and it was disappointing. There was a sweater Kate Hudson was featured in and I don't think it was even posted on the Canadian sites.
Hi Emiline,
Thank you for sharing your feedback regarding our selection! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
They're definitely see through. The tummy compression was good but thats all.
Hello Barbara,
Thanks for sending your review! Your feedback about our product quality and style is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I purchased a gift for my husband. The shorts were too big. I tried getting smaller sizes. The same size was sent to me. Which took forever. Now I'm trying to return them and it says I won't receive any money back. I'm very frustrated
Hello Amber,
Thank you for sharing your experience with the sizing of our products and processing a return. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
True to size, after washing it's still d same. Will definitely recommend
Hi Halimat,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
Their leggings are awesome, great fit et comfy. I use them for the gym and daily and I love them. Just a shame sizes are not always available and matching tops neither. Would love to promote the brand one day!
Hello Emilie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product availability. Our Member Services Team will get in touch with you right away.
Best,
Allison
Excellent value, disappointing selection. I wish there were more color and style options, as well as greater availability in each size. I feel like most things on the site are very basic and it's kind of a letdown. I received the subscription as a gift, but I will not be renewing it for myself.
Hello Brianna,
Thank you for taking the time to leave a review. We are very sad to hear that you are not pleased with our style and size selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
My return took FOREVER for your company to process then because my credit card was stolen, I had to add a new card to my account (same credit card just different numbers) your company couldn't give me a refund to my card, which is stupid. So you had to send me a check and it will take 4-6 weeks, which is absurd. I used to love your company and your clothes but I will NEVER buy from this company again after my experience. You will never get a dime from me and I will be (already have) telling everyone I know.
Hello Amber,
Thank you for your feedback and for informing us about your return experience. Our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
Good quality clothing, Great service, Amazing value for your money, Im loving my experience with Fabletics.
Hello Daisy,
We're happy to hear that you love our products! We always aim to provide you with the latest trends with the best quality at a very reasonable price! For further assistance, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
The quality of the items degrades very quickly, within 4 or 5 washes. The app is also very bad, slow. Won't load. It takes too much time to shop on it.
Hello James,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Fabletics has been great since I started purchasing with them 2 years ago. They have awesome products with great material and amazing deals and prices.
Hello Curtis,
Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics do our best to provide the best service, unique style, s and great product quality at an affordable price! Have a great day!
Best,
Allison
Did not like the fit, was also entered into an Auto ship which was not intended and had to be canceled
Hello Robert,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I basically wear fabletics every day. It my main clothing store. They have clothes for almost all occasions from work, to of course work out, to party, and sleep. The staff at my home store are the best too. I can't wait to see another location when i go on vacation. I love fabletics!
Hi Candice,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dawn,
Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the products and services that we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison