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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Sizing is very inconsistent and varies from garment to garment even in same color and style.
Hello Heath,
Thank you for taking the time to leave a review. Your feedback about the size and fit is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Top quality leggings that hold their shape and are super comfortable!
Hello Barbara,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
I tried on shorts and they were too small. There were a limited variety of colors to begin with. The return process took 2-3weeks, and at that time when a larger size was approved after the return, they were then out of stock. So frustrating. Will not be buying from again.
Hello Justin,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Before, it was easier, especially because I was able to do it on the brand website. Now, i can only access all the questions and response options if i use my mobile device.
Hello Juanita,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have wanted to cancel my membership for over a year and still am stuck in this stupid contract. If you don't "skip this month" each month they automatically charge you for the most current outfit (often the most expensive and full price not the membership price). If you don't use your "money" after they charge you within a certain number of months you LOSE YOUR MONEY! HUGE SCAM - I CAN'T STAND THIS WEBSITE!
Hello Cate,
Thank you for sharing your experience with our VIP program and the monthly member credits. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Poor quality material. Doesn't wash and wear great for it's price point. Customer service isn't great.
Hello Santana,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Love them. Comfortable, great for activity and everyday use.
Hello Anthony,
Thank you for the positive feedback! We are happy to know that you love our products and services! Hope to hear more from you in the future!
Best,
Allison
It is so frustrating that you deliver to Canada but you can't get us return labels without a huge ordeal. You guys sent me the wrong product. I had to sit on the phone for 30 min with a laptop to get return label. This isn't t the first time this has happened and it is making me want to end my subscription to be honest.
Hello Renee,
Thank you for taking the time to leave a review. We are sad to know that you received the wrong product and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I found that many of the articles of clothing/outfits I was interested in were on sale for less than the amount I had spent on my membership credit which was very frustrating. When I found an outfit I was interested in there were very few colors in my size and none that matched. I found the website very laggy and not user friendly.
I am very disappointed in this service.
Hello Alice,
Thank you for sharing your experience with the website and the products we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I have so many fabletics items & yet I keep coming back for more. Their deals are just too darn tempting & I can't help myself. Customer service is amazing & the product itself is top notch, so I definitely recommend.
Hello Amanda,
We are glad you are enjoying our products and promos! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I asked to cancel my subscription. But they took my $56 VIP reward token.
Hello Joshua,
Thank you for your review. For assistance with the refund, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
Their mens clothes fit a size too small. And a few of the clothing already broke after second wear. I did not enjoy the $50 *MONTHLY* membership fee. I wasn't even aware I was gonna be charge until it happened. I could understand a annual fee but the average person would not be buying gym clothes every month. Would not recommend & would never buy again.
Hello Dayna,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. We would also like to discuss further the VIP membership. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Ordering process is fair
Shipping took forever
Received product/Way to small to wear
Return process was fair
Received next size larger/WAY to big
Would not accept return
Entire process took an entire month and ended up throwing product away due to not fitting and wouldn't accept return
Hello Dale,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Literally half my wardrobe is fabletics! I love their leggings and tank tops. I now have a couple maternity options as well.
Hello Sherelle,
Wow! The team here at Fabletics is thrilled to hear such good feedback, and we are proud to be one of the best sources of clothes! Have a great day!
Best,
Renz
The items that I have ordered are affordable and they are also excellent quality! The best place for active wear.
Hello Tina,
Thank you for the great feedback on our products! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products at affordable prices.
Best,
Mary
The clothing is decently good quality. I am not a fan of how you have to sign up to the website. It's very inconvenient to have to log in each month and skip the month, and if you forget then they bill you. I would prefer to shop freely when/if I want to so I shop elsewhere now.
Hello Janet,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The entire experience with returns was a fiasco. Product was reshipped despite that not being the request. It turned this into a very, very lengthy process. Would no longer consider product from this company regardless of quality or fit.
Hello Joe,
Thank you for sharing your experience with our products and the return policy. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I just saved my card details just for buying next time but honestly I don't when they start my VIP membership and start to deduct amount from my card.
Hello Shweta,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Extremely comfy and perfect fit, they are also a very reliable pair of leggings and I even bought a sports performance bra from them which is great for working out or just going through the day, great company with awesome specials as well!
Hello Sara,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cris,
Thank you for sharing your experience with the sizing of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary