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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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My daughter signed up and we have tried several times to discontinue as she no longer needs monthly subscription. It is impossible to cancel. Feels very intentional and deceptive on behalf of fabletics. Very disappointed
Fabletics never fails to deliver excellent customer service. I have purchase so many amazing pieces that keep looking great after many years of wear.
Hello Catherine,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Products are wonderful just very frustrating when the app kept glitching and kicked me out 4 or 5 times and I kept having to start over.
Hello Samantha,
Thank you for taking the time to leave a review. Your feedback about our mobile app is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I love the quality of all the products. Lately having a lot of trouble the returning process. I will no longer be purchasing anything that I know will not fit.
Hello Laurie,
Thank you for your review. For assistance with the return process, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Every thing has been a pleasure
Quality of product has been great.
Shipping has been slow compared to other retailer however once the process is performed it sets the proper expectations
Hi Allen,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
We received shorts and the zipper was broken, my husband contacted you guys and we have not heard a response. This was close to a month ago.
Hello Steve,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Charging 50+ dollars for the 'privilege' of seeing more; deals' is outrageous to say the least. I feel it was snuck into the whole sign up process, which was cumbersome and convoluted, and is a marketing and sales scam. I ordered and received shorts, which are fine. They are worth the $24 I paid, not the reg retail of whatever [I think is was almost triple that]. I will not be a future customer.
Hello Dave,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I purchased an outfit but don't like it (I own many Fabletic items). I filled out return claim but never received the email with return shipping label. Now when I check my account it appears too late to return this shipment. I'm not happy to waste my money on items I won't wear.
Hello Sandi,
Thanks for sending your review! Your feedback about our return process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Hello Dom,
Thank you for taking the time to leave a review. Your feedback about your purchase is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I receive e-mails from Fabletics, but then when click on the click to see the sale or the new collection, I constantly get an error message of "webiste is not available". This is happening from Edge. If I jump on the internet and go to Fabletics site, it opens with no problems.
Hello Kendall,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
Member benefits and credits are useless when they have limited sizes and low stock. Trying to purchase items I want, only to find out the only size available is xs or s… extremely frustrating!
Hello Virginia,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Clothes are good quality and comfortable. I feel like prices are pretty reasonable. Would like to see more bra options...
Hello Joanna,
Thank you for sharing your experience with prices and the products we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Overpriced for item quality not great tried to push membership thing so glad I didn't subscribe wouldn't want to buy from them again
Hello Greg,
Thank you for taking the time to leave a review. Your feedback about our pricing and the quality of our product is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Honestly I just thought they are great. Only drawback was not enough inventory at times for certain colors. Overall though I love my shorts, it's all I own now.
Hi Dustin,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Tina
I never received my order. I called about my order and was told I would recived the order and still it never came. I ordered back in Many.
Hello Kwame,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you were not able to receive your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Packages always on time experience is splendid proud to be a member of fabletics
Hello Simone,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad
I have ordered a lot, but of the items I've ordered, very few of them fit right. The fabrics on the leggings are general too thick for a good workout, plus, the sizing is not consistent. The tops are very thin, on the other hand, and run either too large or too small because of the inconsistent sizing. I stuck with the monthly membership for a few years but finally canceled because I was disappointed in almost everything I received and then started returning them since we have a store here. I have a credit or two left, that I'll use because I don't want to lose my money. But there are so many better options for workout wear, including Vuori, Alo, and others.
Hello Carrie,
Thank you for sharing your experience with our products and canceling your VIP account. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Anytime I go to the Lenox Fabletics store, everyone is always amazing and welcoming than other stores I have visited.
Hello Jaymie,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I like that fabletics is branching out with different styles of leggins for casual, work, and night. I like to see more matching tank tops such as prints, multi colors a cool idea tanks in midi, hipster and long lengths same as size. I love fabletics and get compliments and always recommend them to my exercise buddies.
Hello Carolyn,
We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I own 6 pairs that speaks volumes concerning my experience
Hello Woodrow,
We are glad that you are satisfied with your purchase. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad