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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Love their clothes just couldn't fit a size medium yet :/ I sent them back no worry, hassle free and got a refund.
VIP membership is very scammy, convoluted for no reason other then to have you fed up and forget and pay again.
Hi Hudson,
We value our members, and your feedback about the VIP membership is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I'm not happy with the fit, the XL's seem like they run small. Shipping takes forever, both receiving and returning.
Hello Luis,
Thanks for sending your review! Your feedback about our sizing and shipping process is important, and we would like to address this as quickly as possible. We would also like to discuss further our return/exchange process. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I was reluctant at first to join but it has been such a fun experience. The choices, the sales, the speed of delivery and the ease of the whole process is great.
Hello Heather,
Thank you for the great feedback about our products and services! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience in Fabletics!
Best,
Allison
Bait and switch when it comes to advertised pricing... Have to be a "member" to receive the price in advertizements. Extremely slow shipping times... Won't purchase again!
Hello Joey,
Thanks for sending your review! Your feedback about our VIP pricing and promos is important, and we would like to address this as quickly as possible. We would also like to discuss further our shipping process. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I can trust fabletics! I get a great choice and super comfortable clothing! I basically live in it!
Hi Dorothee,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
This website is a train wreck. It took three tries to initiate a return due to an "unspecified error". Then I finally got it to go through but never got the shipping label email, but initiating another return is grayed out on the website so I am stuck!
Hello Alyssa,
Thank you for your feedback and for informing us about your recent return experience. For assistance, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have enjoyed my subscription with Fabletics and love their leggings. I don't always "need" something on a monthly basis but, I manage to use my credits in a reasonable amount of time:-) My only disappointment is that none of the sports bras seem to fit me properly.
Hello Doelle,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Customer service is horrible, no one wamts to help you with anything. When things get lost, there is no refund only a store credit given to you. I will never order again.
Hello Courtney,
Thank you for sharing your experience with your order and the Member Services Team. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Skip this month is an annoying having to remember the first of every month is a pain
Hello Kristine,
Thank you for your review. For assistance with the skip the month, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have been working closely with Fabletics as a fitness partner for over a year and every experience and interaction I have with them, has bern uplifting. The customer service, the athleisure attire and overall experience. One of the many things I love about the brand is the inclusiveness. Like life, it comes in all forms, shapes and sizes and Fabletics brand truly encompasses that ideology.
Additionally, I like when I travel our of my state there are other locations. The customer service, branding and setup are all, welcoming. I'm able to apply my discount and connect with their staff, which is important. Fabletics has done an excellent job on branding and really making everyone feel as though they are part of the team -JMS
Hello Jovanna,
We are glad that you are satisfied with our products and services. Thank you for doing business with us. Hope to hear more from you in the future!
Best,
Mary
Used to be great. Too expensive now. Seriously a normal outfitis now $40 to $45 more than when I joined. Disappointed that we were fooled.
Hello Esther,
Thank you for taking the time to leave a review. Your feedback about our pricing is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I am a size L and rarely are there any size Larges available in any leggings I like, even when I get an email saying just arrived. Not sure what that's about but it's annoying enough to make me cancel my membership.
Hello Jessica,
Thank you for taking the time to leave a review. We are very sad to hear that the sizes you like are sold out and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I am a normal visitor to the Disney Springs shop as I am a cast member there so it's easy for me to pop in to see what's new or on sale for my VIP membership. The staff are all so sweet and always remember my face-even the manager knows who I am and she's so sweet! I love chatting with the girls there as they are so helpful and when I try clothes on they always hype me up which is so fun and sweet! They always know I'm shopping for my boyfriend too so they always tell me what's new for the men's area. Love shopping at that store!
Hi Ashley,
Thank you for your amazing feedback about your shopping experience and the products that you purchase! It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
I've was a member for a long time was happy the first year but after had problems with shipping and receiving my packages. Then I noticed the quality of clothing just got cheap and fabrics shrunk really bad like the cotton shirts. For the cost of the clothes lol expected better quality! I stuck with you guys thinking it would get better but really didn't!
Hello Cristina,
Thank you for sharing your experience with our VIP membership and the products we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
The Fabletics site is more cumbersome to navigate than most, but the biggest problem is how persistent and invasive they are. I log on to skip a month of my membership and 10 minutes later get a text about checking out the website. It doesn't encourage me to shop, instead it makes me want to cancel my account and never go near them again.
Hello Brittany,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Go got some shorts and boxers and they were both really tight and the stitching was in all the wrong places. Very uncomfortable.
Hello Alex,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
High quality goods and service is good and the food was alright too but the order came out quickly as well as the other items that were delivered by your house today
Hello Andrew,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Hated the colors I chose… which is my fault… but sucks because I won't be wearing them.
Hello Jake,
Thank you for taking the time to leave a review. Your feedback about our style is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Easy to skip on the vip every month when you don't need anything. Great quality. Love the products.
Hello Alexandra,
Thank you so much for sharing your feedback. We always strive to provide our members with the best product quality and services. We're glad we achieved it with you. Have a great day!
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andrea,
We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth