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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Looking for comfortable leggings that will stand the test of time and are affordable? Look no further! Memberships (which you can choose to skip monthly and still keep member benefits) give you access to discounted leggings, outfits, and to sales! Such an excellent brand! Don't waste your money on Amazon leggings and Lululemon. This is the beautiful middle ground of quality and thrifty!
I have been a Fabletics member for almost 5 years but I've found that in recent years, the quality has diminished and the sizing has gotten smaller. Additionally, the bras fit very stangely.
Hello Jessica,
Thank you for the feedback about your experience with the product size and quality. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
It is very easy to navigate the Fabletics website! I love it! And they have so many choices and options. The delivery is also fast! I also love the quality of their products!
Hello Lissa,
We're delighted to hear you enjoyed your purchasing experience with us! We constantly make sure to create beautiful and high-quality items for you at an affordable price! Have a wonderful day!
Best,
Renz
Loved buying outfits and the choices. I tend to get complimented on my style choices. There is a difference when you purchase from Fabletics and other vendors. Turn the clothes inside out and the clothes will last for years.
Hello Catherine,
Thank you for trusting us to be your source for top-quality items. We are grateful for doing business with you. We here at Fabletics do our best to provide the best service and quality products. Hope to hear more from you in the future!
Best,
Allison
I'm liking the pieces I have but I ordered a light hoodie in what feels like over a month ago and I have yet to see it.
Hello Carson,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the order you haven't received. Our Member Services Team will get in touch with you right away.
Best,
Allison
I love the cut and quality of the fabric, but I do not like being automatically charged by the 5th of the month because I tend to forget to skip in time.
Hello Chantal,
Thank you for sharing your experience with our products and the monthly member credit. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I have credits that build up b/c there is never stock in my size... i sometimes by items i don't need just b/c i have points and there is no stock in items i do need. Additionally, there is not a ton of variety in tops. Seem to be stuck in a rut w/ crop everything which i get is the trend right now but how about some classic/timeless pieces.
Hello Jodi,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ordered four pairs of shorts, three pants, and a pair of joggers. Never got a single tracking update. It took them 30 days to finally admit they never shipped anything out and issue a refund. Four weeks of calling in every week wondering where my clothes are, every time being told to just "give it another week" before they finally gave up.
Biggest scam bull$#*! instagram company you'll ever find. Avoid like the plague.
Hi Andrew,
Thank you for providing feedback regarding your order! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
Awesome experience with the product and thr customer service.
Hello Abhishek,
Thanks for sharing a review with our products and the Member Services Team! We are truly grateful to you for choosing and doing business with us! Hope to hear more from you in the future!
Best,
Mary
He comprado varias cosas, siempre son de excelente calidad, además la devolución es súper sencilla y el servicio al cliente también excelente!
Hola Andreina,
¡Nos alegra que estés disfrutando de nuestros productos! Nuestra misión es usted, y estamos muy contentos de saber que está satisfecho con la ayuda que le brindó nuestro Equipo de Servicios para Miembros. ¡Siempre queremos asegurarnos de que lo traten como un miembro valioso y que su satisfacción lo sea todo para nosotros!
Mejor,
Zeth
I love the leggings and the bras material. It's very comfortable and I love the colors and the different styles of the clothes.
Hi Dorina,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
I bought gifts for my son and husband. Both love the shorts. They are not fans of the membership aspect.
Hello Donna,
We are glad you are enjoying our products! Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I love fabletics so much and how much they've expanded their collections. I walk around mostly wearing fabletics and raving about it to my friends, family and even strangers!
Hello Yohanna,
Wow! The team here at Fabletics is thrilled to hear such good feedback, and we are proud to be one of the best sources of clothes! Have a great day!
Best,
Renz
I'm not a fan of Fabletics membership system that charges you automatically. I don't get any reminder to skip for the month so need to set an alarm for myself or I forget and get charged exorbitant amounts of money for something I don't need. Just sell regular leggings at a normal price or an occasional sale without this membership nonsense.
Hello Anne,
Thank you for sharing your experience with the membership. Your feedback will help us know what we can do better. Our Member Services Team will reach out to you right away.
Best,
Allison
The site is difficult to navigate. Items advertised are often not available. There is no reminder to skip a month so you're constantly automatically billed. The sizes are inconsistent. I do like that they use real size models for the clothes and they have nice patterns and colors.
Hello Carlene,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I signed up a few months ago to get a good deal on some shorts for my son. The shorts are Amazing and he loves them! The problem is that ever since that first order, I've had my eye on some pants for my husband and they have been sold out every month. I'll probably cancel my subscription soon because what we want is never available.
Hello Amanda,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability and membership. Our Member Services Team will get in touch with you right away.
Best,
Allison
SO frustrated that credit on the website 'expires'. That is $49 basically just taken from me. The site should honor any credit indefinitely. I cancelled my membership.
Hi Ross,
Thank you for sharing your feedback regarding your Member Credits! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Always recieved quality products from Fabletics! When I have had to exchange/return an item, it has been very easy.
Hi Debbie,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Tina
Overall I like their products. But the leggings used to be better. Now they are all starting to have less cotton and more of the plastic scubba type material. Making them less breathable and comfortable material.
Hello Windy,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our leggings. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
So far my experience has not been great. The items I ordered were too small. I was not able to do a simple exchange. I had to return the items then reorder a larger size. Meanwhile, I am not able to continue paying the monthly subscription fee. I have been trying to find out, how to cancel. I can not afford another month. I need it canceled as soon as possible.
Hello Danya,
Thank you for providing feedback about your experience with your purchase and membership! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Devon,
Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a great day!
Best,
Allison