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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
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Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I have asked for my membership to be canceled multiple times and it still hasn't been even though I was told it would be.
I've tried to stop the reoccurring charge and they won't stop unless you go in and do it every month
Hello Janette,
Thank you for providing feedback about your experience with the Member Credit! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
Predatory subscription services suck and are anti consumer
Hello Colin,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I enjoy shopping here with such fantastic deals The clothes are awesome and beautiful.
Hello Newassa,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!
Best regards,
Chad
I love fabletics, I wish there was more Capri available overall all season long! Black ones! I'm short I prefer Capri
Hi Elizabeth,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
I love the clothing and the service. I am a little confused on the use of member credits but that is really homework I need to do. It would be nice if it were more clear though.
Great company and great product!
Hello Jason,
Thanks for sending your review! Your feedback about member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Bonnie,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I recently bought a top from Fabletics that was available at one of their stores close to home. I received a text an hour later that my order was ready for pickup and available for 3 days. I decided to wait a day and then on the 2nd day when I was going to go I received a text that the top was no longer available and that they didn't have one. I called Fabletics customer service and they acknowledged that it wasn't there, and was as confused as me as to why the discrepancy. I asked to have it sent to me as it was in stock and asked for free shipping. Customer service understood and was very kind to ship the top to me free of charge. I have called about other things as well and have always been happy with the outcome.
Hello Micki,
We are so glad that everything worked out for you. We here at Fabletics do our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
I am never able to find anything but basic black in my size or my daughters. XL/XXL
It's extremely disappointing to never be able to get stuff that fits in any other color.
Hi Jenifer,
Thank you for sharing your feedback regarding the selections that we have online, it will help us improve our operations and services. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Hello Gloria,
Thank you for your business. For assistance with the membership charge, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
I kept getting sent damaged leggings even after returning them twice. They just kept switching packaging and sending me exactly the same piece because the damage was exactly the same at the same spot. The customer service reps weren't of any help and were very dismissive. Horrible products, horrible customer service.
Hello Anshu,
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
While the products are good (not great), there's rarely availability of anything remotely popular (shorts, joggers, many shirts). Would not recommend VIP membership. I'd rather pay on an as needed basis using various discount codes than a recurring charge when nothing I want is actually available. They'll try to tell you they release new availability every two weeks, but it's just not accurate in my experience.
Hello Joseph,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership and product availability. Our Member Services Team will contact you right away.
Best,
Allison
I love love LOVE all the power hold leggings and shorts. Only thing I can find that doesn't roll down and doesn't ride up. I completely swapped all my shorts and leggings to fabletics and couldn't be more happy. I get complimented all the time at the gym for the styles and colors as well!
Hi Erin,
Thank you for your amazing feedback! We're glad that you love the style of the items that you purchased and how it fits. We are happy that we're able to provide the products that our members seek. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
Great fit and comfortable. Would buy again love the print fun and funky
Hello Jessica,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
It is impossible to cancel a subscription with Fabletics. I called twice and each time I spoke with very pushy people, practically begging me to stay. Each time I finally said whatever, thinking I would call back the next day in hopes of getting someone a little more open minded. I went the email route and finally got it cancelled.
Hello Adrian,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership. Our Member Services Team will get in touch with you right away.
​Best,
Allison
I have always had a great and easy experiences wether it's shooing at my local store or online. This is my go to store for all my clothing they have everything I want or need for my everyday wear! Keep doing what your doing.
Hello Alexandra,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Hi Michael,
Thank you so much for your awesome feedback! We are very happy that you have had a wonderful shopping experience with us. Have a great day!
Best,
Kim
I love Fabletics! Everyone in my life knows that Fab is my jam and my daily go to for clothing!
Hello April,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Wrong size recieved as there were not enough options. Also signed me up for ongoing monthly purchases without my approval
Hello Micheal,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love everything i have ordered from the fabletics website, but i find it annoying to have to "skip" months for my membership so you do not charge me. Didnt really even know i signed up for a membership, was just trying to order some shorts and next thing i know, im being charged 70$ dollars or whatever it is for a membership. I cant figure out how to just end my membership all together so im stuck having to skip it wvery month
Hello Daniel,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Justin,
Thank you for providing feedback about cancelling your VIP membership! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim