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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I'm not happy with the automatic billing that occurs each month.
Most of the items that I want cost less than the amount of the "credit".
I am waiting to use up my credits and then I will no longer subscribe to their emails
I have been a member since 2015 and have purchased a lot (like thousands of dollars) from Fabletics. The value just isn't good anymore. The styles are becoming boring. They aren't as well made and you used to get a 3 piece set for the price and now you only get 2. Honestly, I'll probably be canceling my membership soon. I'm sad because I used to love them and tell all of my friends about them.
Hello Gabrielle,
Thank you for sharing your experience with our styles and canceling your VIP account. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I returned some articles and Fabletics won't refund me. I returned 9 items, but only got a refund for 1 item (20$ instead of around 150$). I called 3 times and every time they keep on telling me that they will "escalate" my request and to call back in 48hours. Thiefs and scam company.
Hello Marie-Claude,
Thanks for sending your review! Your feedback about our refund and return policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Any time I go in the store everyone is so nice and ready to help in anything I need. I get alot of complements on anything I wear from Fabletics.
Hello Elvia,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad
My black leggings came and were completely not stitched together properly and very poor fabric quality. It's hit and miss with my orders unfortunately- not consistent.
Hello Lisa,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product quality. Our Member Services Team will get in touch with you right away.
​Best,
Allison
The return process takes very long, their needs to be more of a variety in the black bottoms more styles and designs everytime I wanted something it was always sold out in 1x
Hi Denise,
Thank you for providing feedback about your experience with Fabletics! We always welcome the opportunity to improve our products and services. We will be emailing you right away for assistance.
Best,
Tina
Everything was easy to manage from order entry to receiving shipping notifications and status of my order
Hello Isabelle,
We are glad you are enjoying our products and shipping process! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I have a lot of exercise clothes.
I wish you would offer golf clothes. I bought the tennis skirt and LOVE it!
Hello Anne,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the fit of our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great shorts, comfy to wear, the compression with the pocket is perfect for running or at the gym. Great price!
Hello Joseph,
Thanks for the great review! We are delighted that you enjoyed our product! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Fabletics.com always give me just what I want to make me go harder. I love looking and feeling my best.
Hello April,
Thank you for the positive feedback! We are happy to know that you're satisfied with the services we provide! Hope to hear more from you in the future!
Best,
Allison
I had the misfortune of requesting an EXCHANGE (and not a RETURN) and was assured that it would be mailed out to a friend based in California.
But instead, it was mailed out to an OLD out-of-State address (that I already changed a long time ago) as I would be receiving my latest orders at my NEW out-of-state address.
And I communicated this with Customer Service, and haven't heard of any updates.
I guess it has come to this; when overexpansion and miscoordination sets in without looking at Quality Assurance to focus on Customer Satisfaction (or Attrition).
Hi Carlota,
Thank you for sharing your feedback regarding your experience in processing your exchange! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Unfortunately Fabletics is in US dollars, I live in Canada and the exchange rate makes it difficult to make a puchase!
Hello Noelle,
Thanks for sending your review! Your feedback about the exchange rate is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
The items I ordered looked ENORMOUS out of the wrapping but in reality wound up being about three sizes too small.
Hello Jan,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I was overcharged on my credit card. By $300+ and have been trying to get it resolved since the order was placed. Have spoken with 4 agents and a manager who keep promising that this will be refunded within 48 hours and for me to check back and it never is. Now the latest is because I returned one of the items I have to wait for that to be processed for my overall return to happen. This was almost three months ago and it's still not resolved. Every time I call it's an hour of my time with empty promises and no resolve, no one follows up with me, it's disgusting. It's your mistake and I'm doing all the work. I'm to the point I'm going to get my lawyers involved. Too bad, because you have great clothes!
Hello Joy,
Thank you for providing feedback about your experience with the overcharge in your purchase! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
My order arrived and a charge went through. Everything was good. Then a few weeks later another charge went through on my VISA, with no order nor anything delivered. I'm still confused and don't trust the site.
Hello Michael,
Thank you for your purchase. For assistance with the charge, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
Love the fabrics! The shipping time is great and I really enjoy how often new product comes out
Hello Jessie,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and shipping service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad
I've had a great experience and really enjoy your products. The only issue I've had is a zipper tearing and I haven't been able to get ahold of the company to find an appropriate solution
Hello Abel,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you purchased. Our Member Services Team will get in touch with you right away.
​Best,
Allison
I always have great experience, now that I know what fabrics I love the most it's very easy to shop my size and know it will fit perfectly. My fav is the boost leggings I have them in almost every colour!
Hi Chelsea,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Tina
Very good experience with Fabletics. Really dig their sales!
Hello Carolyn,
Thank you for taking the time to share your awesome shopping experience with others! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!
Best regards,
Chad
I have been very happy with the quality of the fabric of all items!
Hi Gisele,
Thank you for your amazing feedback! We're glad that you love the quality of the items that you purchased. It was really a pleasure doing business with you. Have a wonderful day!
Best,
Kim
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Pamela,
We appreciate your feedback, on your VIP membership experience. We will be emailing you right away for assistance.
Best,
Tina