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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Ordered a pair of shorts
Thought it was a great deal but fine print proved otherwise and was billed for more money on credit card because fabletics automatically enrolls you in a system where you are billed monthly to belong on a site where they say you have discounts on future items, its like you belong to a club for extra fees
I love the fit and fabric. I was on subscription plan and was pleasantly served. I will join again in near future.
Helloo Carol,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I wrote a request to the customer service and didn't even get a respond
Hello Asi,
Thank you for sharing your experience with our Member Services Team. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
My order was processed right away and arrived in a timely manner. Everything fit great and is so comfortable.
Hello Diana,
We are glad that you are satisfied with your purchase. Rest assured that we will continue providing unique styles and best service for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
The package was never received and I was told to contact USPS and USPS couldn't find it. I moved and was never able to receive the yellow shorts I ordered.
Hello Jonathan,
Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Offers the special deal to suck you into $50 a month. Took 2 months for them to cancel it for me. Very disappointing.
Hello Brennen,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
The clothes are a good value. I love different colored leggings but most of the time the colored ones don't fit right and aren't soft like the black ones. I have returned many items which is a simple process until the carrier lost the package and it never made it there which made me have to "fight" for my refund. As of right now I am waiting on my refund on an item I took to staples to return. Supposed to be instant but it's been 5 days and still nothing. I would recommend fabletics to anyone who wants a great quality legging.
Hello Christine,
Thank you for your review. For assistance with the returns, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
If you like the item... just wait until it goes on sale. Fabletics does not do a price guarantee... so if you buy the item at full price, they will not give you the difference if it is marked down. ALL of the competitors do price difference to keep you a loyal customer.
Hello Ilisa,
Thanks for sending your review! Your feedback about our product pricing and promos is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I will never ever purchase from this company ever again. I ordered items that were never recieved, I was sent the wrong item, I asked for a shipping return label but wad not sent one 3 times. Then I had to follow up 4 times to even get my refund. Fabletics has no logistical network and no customer service. I ordered items but spent more time following g up and trying to recieve them than I have with any other company. Terrible brand. I cancelled my vip membership.
Hi Maleeha,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
Fabletics did the right thing the other day by agreeing to replace the lost package that was reported to be delivered in June of this summer despite our porch camera not being able to confirm said delivery occurred. I still have major struggles with the website as it is not often very intuitive or user friendly- for example, when you go to initiate a return, the printing label does not automatically pop up as a printable. In fact... I am still searching for that shipping label so that I may complete my latest exchange because once again... their shorts sizes are so not true to form. So frustrating.
Hi Jennifer,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
First of all, I love the colors. It's the best part of this collection. I was a little disappointed in the fit and quality, however. They shorts are a little big (I ordered a small). I'm a 29" waist and about 5' 9". The tank top's neck hole looks like it's been stretched over and over again and it is now unable to return to its original shape. Or maybe it's just that there's too much material. And the Fabletics logos are already peeling off the shorts (not that I mind, I don't like logos anyway, its just emblematic of the overall quality). The best item I bought were the joggers. They are so comfortable! I got the purple and I get compliments on them every time I wear them. Thank you for the opportunity to share.
Hello Jordan,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
These leggings have an awesome fit. They provide great support but are very comfortable. These can be worn to the gym or on a casual day out while running errands. I won't buy any other leggings!
Hello Elva,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Since I have been a member I feel that the fit has become inconsistent. I am not experiencing the same quality or fit that I enjoyed when i first signed up. I will be cancelling my menmbership soon.
Hi Erica,
We value our members, and your feedback about the quality is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
They do not restock sizes and styles. My son ordered the kind he liked but limited on colors
Hello Crystal,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I ordered 2 identical pairs of men's shorts, just different colors. One pair was much shorter than the other. I prefer a little longer leg length in my shorts and the one pair will not be worn by me. Wasn't real impressed with the zipper side pockets. Not real easy to open and close.
Hello Johnnie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the length and quality of your shorts. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I did always get my deliveries. I did not like calling - the people on the phone were always curt with me.
Hello Jennifer,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Clothes didn't fit as well as I'd hoped. Leggings had a shine on it I wasn't expecting and returns seem to be difficult. I also missed the cut off period for the vip trial and was charged a month unexpectedly. Not too fond of fabletics.
Hello Tehsin,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with the fit of our products and that you got charged unexpectedly. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The stock of some of customer favorites are always limited or just out of stock (powerhold in particular)
Hello Lisa,
Thank you for taking the time to leave a review. We are very sad to hear that the items you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
My first and only purchased. Was charged a membership which I did not add was add automatically. This should not happen since me or others don't buy frequently to have a membership!
Hello Juan,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I can't lie I wear this brand everyday all day. Gym, work, at home. The shorts and joggers definitely my go too!
Hi Adan,
Thank you for your wonderful feedback! We're very glad that you love the items that you received. We are happy to be able to provide the products that our members seek and we really appreciate the time you spent sharing your experience. Have a great day!
Best,
Kim
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello William,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth