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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I tried to buy a pair of exercise shorts because there was supposed to be a two for one deal. I don't know if I misread the fine print but along the process I ended up being signed up for a $60 membership subscription. When I saw that I was billed I was very upset and immediately canceled. Some weeks later I got the order and they didn't even send me the free pair of pants I just got the one pair I ordered. This place is a scam don't buy from here.
Fabletics is my go to for all activewear. I fell in love with my first pair of lined fundamental shorts. My entire sports clothes closet is almost exclusively Fabletics now.
Hi Jaymond,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
First, the website is very frustrating. Links never seem to work. Then, when I do a chat, the service is good, but the result is me asking for another chat because the webiste still did not work (resetting my password). I also do like that my member credit cannot be applied to a sales item. If an item is on sale, I cannot get that sale price IF I use my member credit. THAT is a complete scam!
Hello Bess,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The long pants I bought him were very tight he usually wears a size 36 but I should have gotten a 38.
I have kept them just in case he loses weight
Because they are very nice and stretchy
Hello Coy,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the product you purchased from us. Our Member Services Team will contact you right away.
Best,
Allison
The quality of everything I have purchased to date has never been anything short of amazing. They also have lots of sales which helps to make their clothing etc affordable. Nothing bad to say!
Hello Mallory,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!
Best regards,
Chad
Hi Jacob,
Thank you so much for your awesome feedback regarding your order! We love being able to provide the products that our members seek. We truly appreciate the time you spent sharing your experience and we hope you will always have a great experience with us in the future. Have a great day!
Best,
Kim
Saw the sale add on TV. Great offer! I thought the Co. Only made women's workout gear. I couldn't get the two for one offer for men's shorts because they only had one in stock. They promptly refunded half of my payment. To receive free shipping I agreed to receiving promotional emails and texts. The shorts are great I was traveling and busy that month and the next. Come to find out my credit card has been billed $54.99 for those months. I called the company. "You have been billed as a part of your Plus membership." I told the gentlemen I wasn't familiar with this agreement. "When you signed as a Plus member you are billed each month $54.99 in order to have an opportunity to buy up the $80 in product for $54.99. You have to waive the charge the first five days of each month to avoid the charge. The details are in the fine print" (his exact wording). I had no idea that I had agreed to any such contract. Needless to say I immediately cancelled my Plus membership. This seems a spurious practice. I wound up with one pair of shorts on sale and an additional charge for $109.08. It's almost, though not technically, a pyramid scheme. Needless to say, I will not be recommending Fabletics - because of the MANNER in which they do business. Their product, in itself, is quality.
Hello Jon,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I've been a Fabletics member for a few years now and the quality of the clothes don't disappoint. I buy for relaxing at home as well as working out. Recently, an order got lost (never delivered) and Fabletics helped me out get it.
Hello Ariadne,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and Member Service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad
Placed two orders, both canceled even though I was charged and it took 2 weeks to get my money back. Completely ruined my experience never ordering fabletics.
Hello Isaac,
Thanks for sending your review! Your feedback about your orders is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My last order was quite late took over a month to be delivered and never made it to me prior to a month long trip I was going on before placing the order. Meanwhile Fabletics is never late to withdrawn the monthly due. Quite disappointing. I will be canceling my subscription.
Hi Bobby,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
I love most of the items I purchased, although I luckily have bought from Fabletics before, so hadan idea of what to expect with sizing, materials, etc. It was sort of a bummer that I couldn't return one of the pieces that didn't work out. It would have been more of a headache than just keeping the item.
Hello Bianca,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the return policy. Our Member Services Team will contact you right away.
Best,
Allison
As a web designer - I find the Fabletics site experience poor.
I find it difficult to find what I'm looking for.
I strongly dislike that I can't change the number of items I would like to order multiples of in the shopping cart.
It took me a long time to figure out how to skip a month.
The import tax is super annoying. That price should be built into the cost of the product.
There hasn't been a single cute shirt on the site since I began my membership.
Last year the supply issue of full length leggings was awful.
Hello Jessica,
Thank you for sharing your experience with our website and the items we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I love the clothes but I don't like that you to have a membership and pay for it monthly.
Hello Andy,
We are glad you are enjoying our products! Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I was very surprised at the quality of the clothes I received based on the prices I paid. Redoing my wardrobe now!
Hi Brad,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Tina
It would be rated higher but you can't cancel the VIP which is annoying. That should be changed because I don't like $53 being charged to my account every month and having to remember to cancel it the first of the month.
Hi Danielle,
We value our members, and your feedback about the VIP membership is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I loved the product that I bought from Fabletics and it is some of the best shorts I have I tried to get the deal of the 2 for 24 but they only sent me one pair, which I was okay with but then realized that they charged me for a background subscription to their VIP platform that I didn't know there was a 54 dollar charge for their VIP platform and that was not money I wanted to spend. I had to call their customer support line and convince the rep that I needed the refund as it wasn't enough to be confused. In the end, I love the product after using it for 3 months but hate that I only got one and that it was a subscription-based system.
Hello Caleb,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
It took 2 months to receive my order. And I never would have received it had I not contacted customer service to let them know it hadn't arrived
Hello Mack,
Thanks for sending your review! Your feedback about our shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Some of the product is good quality but a few of the leggings gained runs in the material soon after purchase. I hate that I have to "skip" every month or risk being charged for a "credit".
Hello Margaret,
Thanks for sending your review! Your feedback about our product quality and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I had a package that was sent back by carrier. Refund was processed in minutes. Good experience! Thanks!
Hello Angelica,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I bought 2 pairs of leggings and LOVED both. Very comfy, snatched, and amazing look. Will be bavk to buy more for sure!
Hi Farah,
Thank you for the nice words that you said about the items that you purchased! We truly appreciate reviews like these that make us want to improve our products and services even more! We hope you will always have a great experience with us in the future! Have a wonderful day!
Best,
Kim
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Hello Alexander,
Thank you for sharing your experience with your order and the VIP program. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary