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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Hi Jose,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
I was charged twice for products that I only bought once.
Hello Darius,
Thank you for sharing your experience with the charges on your account. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
My overall experience with this company is great. Products are fashionable. Delivery is timely. I recommend it to all my friends all the time.
Hello David,
We are glad you are enjoying our products and delivery timeframe! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I love fabletics. They diversify for different sizes and they have a lot of sizes available. There's a variety of colours and designs. And they add outfits seasonally to adapt. I have a lot of outfits for casual wear and for working out. Their trinity high impact sports bra is my go to bra.
Hello Melissa,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Hello Claire,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the fit of our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I was ignored in the store for about 15 minutes then I went to the counter and asked for help. I am a fan of the longer biker shorts and the bras are great.
Hello Heather,
Thank you for the feedback about your experience with our Member Services Team in the store. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
The overall quality of their clothing is phenomenal, but their website and memberships are the problem. The vip membership is great, but when I tried to cancel it, it claimed I had, but I was later charged for it that month. The website makes the problem worse because navigating it is like trying to navigate a mine field. One wrong click and your down 50 dollars. And one top of that trying to return things is a pain because when exchanging they don't give any options.
Hello Jackson,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Fabletics, make me feel good and very comfortable in my own skin. I love every detail!
Hello Yendrie,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a great day!
Best regards,
Chad
Received my order in lest than a week Everything is great thank you
Hello Anne,
Thank you for the great feedback on the prices we offer and the fabrics we have on our products! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at Fabletics.
Best,
Mary
Ordered 2 pairs of shorts. The shorts are of good quality. The problem is, shortly afterwards I received that they were charging me $50 a month " membership fee". WTF, I just wanted some workout shorts. Membership fee?!?! BITE ME!
Hello Keith,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Did not see much value in VIP - cost more than what I would buy per month. Also recently tried to return some items, chose FedEx but never received any return labels.
Hello Irina,
Thanks for sending your review! Your feedback about our VIP pricing and return process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I do like the product and shipping is quick. The phone app frustrates me. And I do not like the fact that colors/styles sell out quickly and it's hard to get that color/style once it does sell out.
Hi Cheryl,
Thank you for providing feedback regarding the selection that we have! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I have tried several different styles of bra's in a couple of different sizes and I still have not found the right size and fit. I find this dissappointing.
Hello Amy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Always receive quality products that last forever. I am still able to wear items from years ago!
Great sales and have recommended to so many people.
Hi Terri,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Tina
The online availability was awesome! The best complete experience is to receive your order in a timely manner…
Thanks!
Hello Marvin,
Thank you so much for sharing your awesome experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Scam of a company, does not provide returns to original form of payment and very difficult to reach customer service or cancel membership
Hello Courtney,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our return policy and Member Services Team. We are also saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have received multiple ads via tik tok, instagram etc and it advertised shorts for a low price. The VIP Membership is over 80 dollars and is not easily identified as a paid subscription.
Hi Christopher,
Thank you for sharing your feedback regarding the VIP membership! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Bonne qualité, bonne occasion, durable, article de maternité toujours confortable.
Hello Sonia,
Merci de partager votre merveilleuse expérience avec nous. Cela nous fait plaisir de savoir que vous êtes satisfait des produits que nous fournissons à nos membres
Best,
Mary
Fabletics sales for new members are way better than current members, all to get new members subscribed. There's absolutely no reason that a "member" shouldn't receive the best deal possible in addition to the saving. Don't fall for this. Just buy during sales and then cancel immediately.
Hi Joshua,
Thank you for providing feedback about your experience with Fabletics! We always welcome the opportunity to improve our products and services.
Best,
Tina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Toni,
We are glad you are enjoying our products! Your feedback about the loyalty program is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth