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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Love the shorts, love the socks…. The sizing on the shirts is pathetic. The shirts are way to tight, and short. Not every man is Kevin Hart!
Great leggings. Still working out the different compressions but very happy with my purchases.
Hello Jennifer,
We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing unique styles and best quality products for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
I have been a Fabletics member since the company first started. My early experience with the company was wonderful (!) and I encouraged friends and family to become members also. However, my experience has grown steadily more and more negative over time. Over the past two years or so, my typical experience is like this: I look for something to buy or may forget to skip a month and then have a credit to use, but then when I look at the site I can't find anything! Either the style I am looking for is not there, or I like an item but it is not available in my size or color preference. I have had several recent orders that were messed up (wrong color, wrong size, or wrong order entirely!) and refunds non-existent (how do you get a comparable refund when you used a credit to buy an outfit, but then had to return one piece because it was the wrong color and the one originally ordered is no longer available?). Sigh. After many, many pairs of leggings purchased (along with a few other items), I have finally decided to cancel my membership. I think the company grew too big, lost touch with itself, and tried to offer WAY too many things. Now I am finding much more appealing products elsewhere. If the company ever gets back to its roots of offering good quality and fun leggings, I will be back. I miss the originality and flare of those early designs.
Hello Darya,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our products and selection. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I bought stuff from fabletics but I did not want to buy your membership. I'm 16 years old. I used my father's credit card. Fabletics charged $54.95 for a membership that i didn't want. My father had to submit a dispute and now he has to deal directly with fabletics according to citi.
I don't think is an honest way to do business.
Hello Hans,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Two things. The cool stuff goes quickly… understandable…. Leaving unmatching sets.
And so many people go on at once the site keeps crashing on the matching or intresting items.
Hello Alicia,
Thank you for sharing your experience with our website and the products we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I purchased 4 pairs of shorts during one of their discount periods. One of the four came in a large when I ordered a medium. I brought it to a physical store and the store associates refused to let me exchange it for the proper size and said if i want the size i ordered i would have to pay the difference between the discounted price and the original price which would be an additional $20+. They said my only options were that, keeping the shorts, or returning them. Refused to honor what I purchased.
Hello David,
Thanks for sending your review! Your feedback about our pricing and promos is important, and we would like to address this as quickly as possible. We would also like to discuss further our return policy. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My VIP accounts were all closed and somehow my credit card kept getting charged. Customer service agents were useless (even though the first time this happened the agent who helped me promptly refunded my erroneously charged monies). The second time it happened - not so much. "Management" was also useless. They could identify that it was coming from someone else's account but could do nothing for me. Sounds like fraud to me!
Hello Lesley,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Everything has fit perfect and looked great! Prices are very reasonable and quality is fantastic :)
Hi Keesha,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!
Best,
Tina
Love the clothing! So comfy and great quality! Customer service is always amazing
Hello Hunter,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and Member Service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad
Hello Cole,
We're so glad that everything worked out for you. Thank you for sharing your great experience with our products. Hope to hear more from you in the future!
Best,
Mary
Overall my experience wasn't bad your products were inconsistently sized and didn't suit me. The worst part was the way I was unexpectedly trapped in your VIP program. On a positive note I received help from your customer service associate. I received a refund on my VIP account but never received merchandise that was suitable. I donated those articles to charity. I took a loss on the cost of the items. I wouldn't recommend your company.
Hello John,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Very good, very good, very very very very gooood, very good, Very good, very good, very very very very gooood, very good, Very good, very good, very very very very gooood, very good
Hello Jocelyn,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I like the leggings but most of the time, they were out of stock for the style and size I wanted.
Hello Deena,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Quality is great and shipping is super easy, even for returns!
Hi Sabrina,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Tina
I saw what looked like a great promo on Facebook offering 2 pair of shorts for $24.99. I purchase. The shorts arrived in the two colors I'd requested. However, the shorts in red were smaller than the ones in blue even though they were marked as the same size. I didn't worry about it and thought I'd keep them as "goal" shorts. I noticed over the next 2 months that Fabletics was charging me $54.99 each month for no reason. I had to go through the effort of researching their phone number and calling support to find out why. I was told I was auto enrolled in a clothing membership club that charges my card each month whether I buy anything or not. Fabletics committed to refund the $111 in charges, but I haven't seen the credit yet.
Major hassle, not worth the time.
Hi Jared,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
Had 2 packages go missing through the shipping process. Tried to reach out for help but they were very unhelpful and said that the responsibility to figure out where my package is is on me. I was left on read with messages about the situation. I did get my money back for some of it (even that process wasn't gonna go smoothly and they were gonna give me not enough money back but I made sure that gave me what I was entitled to) but I will never be shopping here again. I have one more credit to use and then I'm done (not sure if my package will get here or not).
Hello Georgia,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about your purchase. Our Member Services Team will get in touch with you right away.
Best,
Allison
The desktop UX is frustrating and, when you do have issues, the chat feature rarely resolves issues + the actual customer service is terrible. Falling apart clothing requires you to return it despite having photos, then wait for them to receive the item and send you a replacement. Shipping, for years, has taken 12-15 days and has never improved; clearly, they are not investing in this. Overall, they've kept me as a customer even when I've called to cancel in the past. However, at this point, I'm pretty fed up and there are enough competitors out there that I think I could find similar pricing for the same quality so I will be canceling my membership.
Hi Ann,
Thank you for providing feedback regarding your shopping experience and the VIP membership! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I needed to exchange and return some things because I wasn't 100% pleased with the shorts. But the return process was super easy. I also love the leggings I get from Fabletics all the time; they are not see-through, making them great for big thighs and stretchy and strong.
Hello Beatriz,
Happy to hear that your concern was taken care of! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Always out of my size and sometimes the sales for members and non-members are not the same and the non-members get a less expensive price. I really want to cancel but then I'll lose the credits I have and so can't use the credits yet because they're out of my size in everything I would like.
Hello Claire,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our selection and prices. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Fabletics products have exceptional quality at a fair price. The site is fairly easy to navigate however, I did have difficulty figuring out how to skip a month. I don't like how you have to scroll down and re-enter "skip". I love the wide range of colours but wish you offered knee length shorts and dark brown leggings
Hello Renee,
Thanks for sending your review! Your feedback regarding the 'Skip the Month' option is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
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Hello Robert,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth