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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I placed a one time order and they have charged my card every month for a membership.
So being a first time customer, i wasn't sure what sizes I should get so I went with a size that usually works for me, but it was a liitle big, but when I went to exchange, they didnt have in stock any of the fundamental shorts in the size I needed. Its a quality product, i just wish I could wear it i was able to exchange for a different short, but having the size of the short I wanted would've been nice
Hi Josh,
Thank you for sharing your feedback regarding the availability of the items, it will help us improve our operations and services. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Always happy with my purchase from Fabletics! So comfortable and the prices are great! I feel super confident whenever I wear my Fabletics
Hello Jennifer,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
I loved my experience and all the clothes I bought.
I find that my Color style or size are not available when I want to buy vite the happened
Hello Isabelle,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
When trying to do a return, item took a month and a half to get processed, customer service didn't let me know, I had to contact them several times to get updates, even when they gave me store credit back and a discount code for the delays, I tried to use them to buy something but they only allowed either store credit or discount, not both, overall just not worth it.
Hello Stephanie,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our return process is important, and we would like to address this as quickly as possible.
Best,
Zeth
Customer service is A1. Thank you! Spoke to a young lady a few times they always give me an extra discount.
Hi Isabel,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
I found everything I received from Fabletics to be of the highest quality. Sizes were true to size..
Hello Cheryl,
Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and we are grateful for doing business with you. Hope to hear more from you in the future!
Best,
Allison
All I can say is you have to try it! Great service, fabulous products!
Hello Allison,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I returned some items for a smaller size and others for a refund months ago and still have not heard anything despite follow up emails
Hello Ruth,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the items you returned. Our Member Services Team will get in touch with you right away.
Best,
Allison
Hello Jill,
Thank you for your review. For assistance with the skipping, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Very satisfied with the service and all the products from you guys
Hello Frances,
Thank you so much for your feedback! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
2 times now I have ordered outfits I'm very excited for and only half the outfit arrives. I'll wait a couple of days and finally call customer service, only to learn the other half sold out and nobody notified me. Not only that, but one time I wasn't even credited. So it was a good thing I called.
Hello Callie,
Thank you for sharing your experience with our Member Services Team and the items you have ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Fabletics is my go-to for leggings and pants! They're so much more comfortable, they last longer, and you can actually wash them without pilling and damage if you follow the label. I always look here first if im looking for clothes. Value is great for the great quality you get.
Hello Ali,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products at affordable prices.
Best,
Mary
Hello Ann,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
Love the product… absolutely LOVE the quality, but please understand that no pair of leggings are worth $80 to me. The 2 for $24 deal- fantastic. I understand the need for this "sale" always being on, or I couldn't imagine anything would be sold to the extend that you're seeing, but maybe if pricing was more realistic and sales didn't have to be "new" 24/7, I'd imagine the profit margin would increase. The false deals are just annoying when they never stop..
Hello Danielle,
Thank you for taking the time to leave a review and your feedback about our promotions is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
They ripped the first day i used them smh
They fit nice but they're supposed to be durable! I dont think i can buy from them again
Hi Karen,
We value our members, and your feedback about the quality is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I got my first order of 3 sports bras, (XXL or so I thought))and was so excited. Opened my first beige one difficult to get on but comfortable once on. The second bright bra I opened took off the tags and put it in my dresser folded. When I went to put it on it was way too small and I looked at the bag that fell out! It was a small! I gave it away because it was too late to return. When I washed my bra the liner pads moved to the corner of these bras away from the nipple. Horrible service and products. I'm going to cancel.
Hello Terry,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Very satisfied with the quality of the material and it fits perfectly to my body, I love fabletic clothes!
Hello Angel,
Thank you for the kind words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Mary
Every article that I've purchased has been very well made and has never had issues. When I've needed to return an article for whatever reason, the cost is promptly refunded to my payment method.
Hi Jean,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
Basically nothing should out as specially different that would make the experience of shopping too much different from other online retailers that sell specialized workout or causal wear.
Hello Darrell,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with Fabletics. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you right away to assist you.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carter,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth