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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I love your power hold fabric for my CrossFit workouts and I also love the Capri length. However you rarely have medium Capri power hold in stock and the rare times that you do they are only available in black
I've gotten a few items to go to the gym in. So far so good. One of the shirts was too big but I exchanged it with no problem.
Hello Evan,
Happy to hear that your concern was taken care of! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I have been a Fabletics clients for few years now I sadly I noticed that the quality of some of the pants is not the same.
Quality has decrease in some of the latest products :(
Hello Erika,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I like the sales and discounted events but I am not happy with the structure of the subscription. I should be able to shop without having to skip a month - which I've forgotten to do in the past. The way it's set up - being forced to "subscribe" - is a predatory business tactic.
Hello Casey,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have purchased many items from Fabletics. Most of their outfits are great for doing workouts or just using for going to work.
The only issue I have is that sale items I want are either not in stock, sold out, the color I want is not on sale or not in my size.
Some of the points I had accumulated dissappeared from my account. I had no warning. Therefore I closed my account.
Hello Debra,
Thanks for sending your review! Your feedback about our promos is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Overall, I keep Fabletics around for the sales. The clothes are not worth the retail price. The clothing sizes makes no sense, and the clothing sizes vary by color. I have ordered different colors of the same shorts and each pair fits differently. During a sale, the clothing is a great deal and I would highly recommend it. Outside of their normal sales, the clothes are not worth the price and there are many other brands that are a better value. The hassle of having to skip the membership every month is what makes this 3 stars instead of 4.
Hello Trevor,
Thank you for sharing your experience with our products and the skip-the-month option. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I have been purchasing products for many years now and have always been happy with my choices. I am 70 years old now, keep myself in excellent shape and look very good in my outfits if I do say so myself. Believe it or not, there are lots of women just like me and we don't feel represented by Fabletics. Why don't you have some of us as your models? We can rock your products just like the other younger women do. Fabletics should be representing all women. I personally think it would be well received in many ways, and good for business. Come on, see what you can do! I would be happy to help with input. You wouldn't have to look far for models, there are as I said before, lots of us. Sincerely, Deborah Ann Pretoria Young
Hello Deborah,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
Very disappointed that after 6 weeks of waiting for my clothing and the tracking status not being updated, I never received my clothing. I asked for a refund, but all I got was a refund to my account - but not I don't get to access the deal that I had originally had from my purchase.
Hello Lauren,
Thank you for taking the time to leave a review. We are sad to hear that you were not to receive your order. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I have been a member of Fabletics for years and have never been disappointed in a purchase! Their leggings are my favorite in sizing, fit, and fabric quality.
Hello Erin,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Everyone knows I love my fabletics! From workout gear to travelling in comfy outfits that pack easily and can be dressed up, i love the fabrics the feel and style!
Hello Andrea,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
It's a scam. Why would you need a months charge to shop then turn around and spend money.
Hello Amy,
Thank you for taking the time to leave a review. Your feedback about the monthly charge is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I've been trying to exchange my order since I received it, however the size I needed wasn't in stock and then once it was in stock the website is horrible and wouldn't work. I tried on multiple occasions to get help on the website but it would stop working again. I am an extremely frustrated customer who won't be buying from this website again.
Hello Katlynn,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our products and website. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best regards,
Chad
I was greeted as I entered the store with a smile. The staff was very approachable and helpful.
Hello Rachelle,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Exellent customer service.
However My size was way too tight. I gave my shorts to my daughter. Also In Canada I expect Canadian pricing.
Hello Donna,
Thanks for sending your review! Your feedback about our product sizing and pricing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I made an order over a month ago and still have not received the product nor have I received any notice from the company as to why it's taking so long.
Hello Connie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have been a Fabletics customer for a long time. I have seen it go from not very good quality to super good quality, where as soon as Fabletics man came out, I got my husband to get an account. Now, I am not very happy with the quality. Yeah, the designs are nice, the material is great. But that is if you only buy sports clothing as athleisure. I run, do high intensity workouts. I cannot do those things with Fabletics' clothes unless it's all black, because of the embarrassing sweat marks! I would like to see some improvement there. Especially after the VIP price increase.
Hello Estephania,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I would say I've had about 75-80% satisfaction with my clothing orders. They are very well made and great fabric however, some sizing has not always aligned.
I dislike the requirement to "skip" each month or you're billed for a 'member credit'. That's just not ethically right to me and I wish they'd do away with it.
Hello Kendra,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and our sizing is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Love the fabric and the size is true to my size
Great quality with very affordable price
Love the vip credits very much
Hello Fredda,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
Love Fabletics, great prices, quality and customer service
Hello Fabiola,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I have purchased several items…leggings, sports bras, and a bathing suit. The leggings are SO comfy and keep everything in place…they wear well…no pilling after many washes. The bathing suit top fits so nicely…it is now my favourite! I love everything so far.
Hello Tina,
Thank you so much for your awesome feedback on our products! We are very glad that we were able to satisfy your needs! We appreciate the time you took to share your experience with the other members.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nancy,
Thank you for taking the time to leave a review. Your feedback about the availability of our sizes is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark