On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Experience has been pretty good. Good deals when you keep an eye on the emails. Fairly easy return policy.
Hello Amber,
Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Clothes nice but sizing not correct for me. Return they charged a fee for the return
Hello Barry,
Thank you for writing a review! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Ordered pants they came on time and they also hinted me down
Hello Charles,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Customer Service is fine, I guess. To be honest I don't use it all that often. My issue is the fact that unless you are already physically fit, the clothes don't fit and the bras provide literally no support whatsoever. Not a fan.
Hello Becki,
Thank you for writing a review! We value your feedback on our products and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello Kelsey,
We are glad you are enjoying our products and pricing! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
The white shorts I order looked dirty or more of a cream color. Got an inconvenient charge of $59 on my account.
Hello Radyn,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Cool clothes but finding my size (L) was very hard to do.
Hello Edward,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Shopping was fun and easy. I got great deals. Shipping was fine for Canada, not too long.
Hello Martine,
Thank you for leaving great feedback. It makes us happy to know that you are satisfied with the shopping experience and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
Happy with most, not happy that many styles are geared for much younger women. I am 66 and go to the Y, at least 5 days a week. All the crop tops and youngish styles are
Not appropriate for me. Please remember our age group. My other issue and it has existed since the inception of Fabletics is Sports Bras. I just purchased your new one that is supposed to be for High Impact exercise - Not!, all is does is flatten you down for no movement and certainly not comfortable in any way. Why can't you work on some stylish underwire sports bras, maybe that's old school but they work and don't compress you like a mammogram machine.
Hello Cathy,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have purchased products from Fabletics many times over the years — always reading the customer reviews to check on sizing and materials. I have only had to return products once over the years — and it was easy and the customer service was excellent! Fabletics was my introduction to online shopping — and I have not looked back…….
Hello Janet,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The shorts fit nice on me but, the East ban folded over from a small beer belly I have. Doesn't look good at all!
Hello Robert,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I got the vip membership for the shorts and decided to skip the next month. After checking multiple times that I had skipped I was still charged that month and STILL haven't gotten my money back. They purposefully make the cancellation process difficult so people forget about losing $50 a month and put it off. Major scam.
Hello Gunnar,
Thank you for sharing your thoughts on the recent skipping you experienced. For assistance, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
This is a great company if you want to buy credits that can be redeemed for items worth less than the credits. Also, it's great if you want to be continually billed every month, and if you cancel you lose all of your 'credits' that you paid for. You also can't return the credits for your money back. As I've seen many people say - you often forget the plan only to see it on a credit card and have it be extremely difficult to cancel WHILE you still need to use all your credits before cancelling or lose them. I can't properly express the level of scam this is. Kate Hudson should be ashamed and called out.
Hello Tiana,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ordered a few pairs of shorts in 2021 and loved them so much I had to order even more. The shorts are amazing when wearing very comfortable and can almost do anything in them.
Hello Cade,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I've used fabletics for a long time! I returned an item that didn't fit right to exchange for a larger size. It was a bikini top. It took OVER a month to get the exchange. Once I did, that piece didn't fit right either and I ended up returning the bikini. I never got refunded for the item. Sure return/exchanges are free, but what a hassle.
Hello Geri,
Thank you for your review. For assistance with the returns, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Why pay double or triple the price when the fit is just as good and the clothes are just as flexible and breathable as the "competition?" I've had nothing but positive experiences with Fabletics and the membership perks are nothing to sneeze at! Worth it just for the workout app alone
Hello José,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Hello Frank,
It is with great regret that we received your feedback regarding the status of your order. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Always receive great service and Love your products!
Hello Frankie,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and services.
Best Regards,
Clark
Great, high quality products! Great membership sales! User friendly website. Fast shipments.
Hello Lisa,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kim,
Thank you so much for loving our brand! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth