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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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For me it was very frustrating I generally wear a medium as I'm a small person but had to go up to an extra large on the leggings in order for them to fit me properly and not feeling like I'm cutting off my circulation. I assumed that the tops would fit the same as well so I purchased an extra large top unfortunately it was extremely too big and I had already thrown the packaging away for it so I'm sure I couldn't return it once I did that
I love these shorts but I accidentally had a membership when I found out it already ordered another pair I didn't really have a problem except I didn't want the same pair, regardless money was tight at the moment so I settled down with the same pair of shorts since they where basic and I already knew how they looked on me I cancelled my membership but doing that in the middle of the two shorts shipping to my house it cancelled it I guess it's been a month or two since it started shipping and I have still yet to receive the shorts.
Hello Jared,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
They're the best! I always have a great experience with purchases from fabletics
Hello Danielle,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product.
Best Regards,
Clark
I really do like the feel of these leggings and they are long... Which I love! I ordered XL and they are a bit too snug and tend to roll down in the waist, but no worries... I'll just have to work harder to fit into them properly
Hello Brandi,
We are glad you are enjoying our products! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I received my clothes faster than expected. Plus, I saved nearly $300 on my order! Every item is top quality and I've already worn them!
Hello Heather,
Thank you so much for your feedback and for sharing this with others that you like our product and quality! We are pleased to learn that we were able to meet your expectations for online shopping.
Best,
Clark
I buy both womens and mens items for my family. I love the durability and the stylishness. The shape wear is a great addition to the products. I find the men's shorts confusing to select because of the similarity in the names and because the inseam lengths are not consistent. I find I have to check and recheck the order and sometimes I still don get it right. Otherwise, I'm very satisfied.
Hello Christine,
Thank you for your purchase! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The sports bra is comfy and band died not roll unless I sit down. The shorts are too short for my taste. I would wear them over leggings. I wish you had made ling leggings to go with this ensemble.
Hello Barbara,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Love the leggings! Sizing sometimes can be off but overall very pleased with the fabrics and cuts. Customer service is excellent. Please do not change anything in that department as we like to talk to a REAL PERSON on the phone. Thank you Fabletics! Love the sales for VIPs. Very satisfied customer here from Montreal, Canada.
Hello Cynthia,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Extremely comfortable and slimming! When I first put them on I thought, hmmm! I may not be able to breathe, but once they were on they were so comfortable! I didn't want to take them off!
Hello Elizabeth,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I tried for months to stay with the membership however in the end had to request a refund for several months of fees and end the subscription.
I love the product and would still be subscribing if the issues were resolved. I began complaining and speaking with the agents in January to let them know the product I preferred was never in stock. They were kind but not helpful. They relayed that I have to shop on specific dates (the first few days of the month) in order to have access to the most popular items. I set a reminder on my phone and began shopping on the days suggested. As I shopped items would be removed from my cart or made unavailable. The subscription became a job and it was an awful experience. I even gave them one last chance by speaking with an agent (in May) to see if they could put items back in my cart. I tried everything to keep the subscription but in the end the actual shopping experience was just no fun and so I have found alternate stores to get my gear.
Hello Angela,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello David,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
First the positive, 99% of the items I purchase from Fabletics I am pleased with and enjoyed wearing. The items in this order were for my son and he is very happy with everything.
The challenges: I go out of my way to purchase in store because online delivery are slow and rarely if ever arrive on time. I would rate my experience with Fabletics customer service via online/telephone as some one the worst. I have rarely experienced helpfulness in my interactions with CS reps. More often than not I am advised of the reasons my concerns cannot be resolved.
Overall review: love Fabletics and will continue to shop in store and avoid online as much as possible.
Hello Angela,
Thank you for writing a review! Your feedback about our delivery is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I do love the leggings. They quality is great. I just find it to be very expensive sometimes I also wish they didn't run out of styles so quickly. And lastly I wish they would have more crop and capri length. Most are 7/8 and full length.
Hello Carolyn,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I am a new member to Fabletics and thought it would be nice to be a VIP when I bought my first pieces of clothing. However, I thought that would just give me information on good deals and discounts and not have to either pay a fee or skip each month. It is also very hard to find out how to cancel this membership.
Although I like the products, I don't purchase a lot and really don't like that I have to remember to log in and "skip" a month in order to not be charged. If I can't get this resolved, I would rather not be a part of Fabletics at all and won't purchase from them again than have to go through this hassle.
Hello Adrian,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I loved the shorts I bought-but the website needs more security. Someone hacked into my account and purchased items on the website.
Hello Brooke,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The shorts are high quality. But the fact that I had to cancel a subscription for $50 a month was unnecessary and very stressful.
Hello David,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Always amazing quality and is always super good about not old updating the shipping but getting here in a reasonable time
Hello Braden,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Besides the package being delayed, the pants were dusty and had a loose and wavy elastic on the hips. I returned them.
Hello Edoardo,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Overall good quality, but would like to have less synthetic fabric
Hello Marjorie,
Thank you for writing a review! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Product is good, only disappointment was the waiting time from ordering to delivery which took more than a month.
Hello Richard,
Thanks for sending your review! Your feedback about our delivery process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Charlotte,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth