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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I used to love your cloths, best leggings I've ever owned 8ish years ago. I still have a few pairs. They had a fun creative beach vibe, now they seem cheap ill fitting and geto. Even when I find something I like you never have enough stock in small.
I purchased 2 pairs of pants, they were poorly packaged for shipping, delivered by USPS, rolled up and shoved in my mailbox. The pants are permanently wrinkled. Called Custom Service, told them of the issue and asked for replacements. Within seconds I was told there were none available, without checking. I was told to send them back and they would decide if the wrinkles were permanent or not. I took them to the post office and haven't heard a word in 4 months.
Hello John,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello David,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Quick shipping and good quality athletic wear. Fits true to size. Though the sports bras could be better.
Hello Eryn,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I had to report my charges as fraudulent when calls didn't work
Hello Gabrielle,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Great product, excellent customer service
Only 1 issue with a pair of leggings and this was handled immediately. Was a meme we for over 1 year - great sales! Only high impact sports bra that worked for DD chest!
Hello Melissa,
We are glad you are enjoying our products and promos! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Fabletics is just awesome. My experience with Customer Service have been great. I love the products and how it's inclusive to all body shapes and sizes.
Hello Swynda,
We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Did not give me my whole order and overcharged me Talk to somebody about a refund and still never got it
Hello Jamie,
Thank you for your review. For assistance with the refund, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Very happy with my purchase, love the choice of colors and type of fabric.
Hello Claudia,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I've been a member for 7 years but I keep it not out of great satisfaction but out of laziness on my part. The bras are awful leggings are good.
Hello Jennifer,
Thank you for being a VIP and taking the time to share your thoughts on our product. For further assistance, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I didnt think this was a reoccuring subscription and when i thought i cancelled i was continueally charged... 100's of dollars...
Hello Robert,
Thank you for your review. For assistance with the charges, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Variety of items and colors for reasonable price. The only draw back is the monthly charge if you miss the skip email.
Hello Raeanne,
Thank you for taking the time to leave a review. Your feedback about the monthly charge is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I was supposed to get an exchange and it never happened?
Hello Jessica,
We value your feedback on the product you received. For assistance with the exchange, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love the Fabletics brand. I have been shopping at Fabletics for a while now and am very pleased with their products. My mom and I share the Fabletics Membership. Fabletics also has excellent sales during the year and offers an appreciable military discount. I see myself continuing to shop at Fabletics for as long as I know. :)
Hello Anna,
Thank you so much for loving our brand! We are glad you are enjoying our products and promos! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Clothes are great but the membership is stupidly expensive. You should just sell the clothes for slightly over the membership price and stay in the $30 niche.
Hello James,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Fabletics are my go to for everyday wear. As someone a little on the large size, these outfits make me feel comfortable, especially while working out. Overall, love these products.
Hello Cassandra,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and sizing.
Best Regards,
Clark
Hello Heidi,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I already un-subscribed and then I get charged for the month. The shorts were nice tho
Hello Sheri,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Sizes are way bigger ……………………………………………………………….……………………………………………………
Hello Jonathan,
Thank you for taking the time to write a review! We'd be delighted to assist you further with your concern about the sizes of our products. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Quality is fair, fit is hit and miss so it's not worth being a VIP. It's too bad the clothing is made over seas as it shows. I'm looking for made in America.
Hello Genelle,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amy,
Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth