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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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My order was sent to the incorrect address. I wrote to the fabletics chat to try and recover my order or atleast get my money back and it has not been remedied. I wish this could be handled more easily.
Ordered two pairs of the The Fundamental Short (Lined) and two pairs of the One Short (Lined) all in medium. The One Short fit but the Fundamental was too large. Tried to exchange the Fundamental in store and they had 0 in any color smaller then medium. They then checked online and also found 0. It was fairly frustrating.
Hello Colin,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello Carmen,
Happy to hear that your concern was taken care of! We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Great fitting mY body looks very nice, trim and attractive, very comfortable too.
Hello Edmee,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Have ordered twice from fabletics both times the orders were delivered and wrong sized received. Also on first order the description of fabric was deceptive. Said light material and it was winter material beside being wrong size. Charging a high monthly fee to join this site is baffling
Hello Roberta,
Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. We would also like to discuss further the monthly member credit and the VIP membership. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Ordered 2 pairs of shorts, tshirt. Shorts were a size too small from what I ordered. Requested exchanges for both to size up, was denied on one pair that was still in the package. Second pair took 2 weeks to be delivered after multiple "out for delivery" emails. Tried reaching customer support and was sent to automated messaging each time and no one every followed up. Do not recommend.
Hello Haydon,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
It was hard to tell who was working there because there were no cash registers. I needed to make a return, and it was pretty quick and simple.
Hello Meghan,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Hello John,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love Fabletics products so I deal with the website, but the functionality is incredibly slow and I often find the items I save/add to my cart do not make it to where they are intended to be. My internet connection is strong and I have no issues on other sites. This is especially the case during sales, when I have to close out of the site multiple times and re-load to be able to access what I'd like to buy.
Hello Emily,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Like the flexibility of the monthly membership. Clothes are excellent in terms of variety and quality and consistent sizing. Prices are reasonable especially with all the terrific sales that happen. Excellent shipping and return policy. I recommend it to others to join.
Hello Stella,
Thank you very much for spreading the good news about Fabletics! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
Fabletics is the only online store I will buy my yoga/workout gear! Quality is great, delivery is fast, returns are easy, and the colours are great. DOWNSIDE for me: items in "regular " sizes (S, M, L) are very often sold out in some of the more fun colours.
Hello Leslie,
Thank you for taking the time to provide a review. Your feedback on the selections is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you right now to assist you.
Best,
Clark
The customer experience is always spot on the girls go out of the way to help Kathleen is amazing so was Georgia they both helped me a lot
Hello Georgia,
Thank you for your review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I bought bras, shorts and leggings from fabletics. All the items were great quality and comfortable to wear.
Hello Michelle,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I have been wearing Fabletics for years and the quality of the clothing is great! I have been really happy with the wearability and durability of everything.
Hello Suzzette,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and quality.
Best Regards,
Clark
Product fit perfect and comfortable satisfied
Like the colors and the quality
Hello Herick,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I bought a pair of shorts and a pair of leggings, which feel so nice and fit so great. I didn't want to become a member, so I just canceled immediately after purchase, which was very easy to do. I only wish that they had a more affordable option if you didn't want to be a member.
Hello Abigail,
We are glad you are enjoying our products! Your feedback about our pricing and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I cannot find the location on the website to cut off the monthly debit that I had no idea was going to be done until it happened in a subsequent month when I bought nothing. The clothing is OK, but the sneaky monthly stuff is $#*!ty. Can you help me? You have my name and my email. Help me.
Hello Brian,
Thank you for your review. For assistance with the charges, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
The shorts I bought are great... love the sewn in cell phone pocket. Fit really, really well!
The program to pause the monthly fee is fantastic as well.
Hello John,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
These pants keep their compression and love their high waist. Really holds in my lower tummy
Hello Gracie,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
Sales associate was very pleasant. She helped me with a return and was very knowledgeable. She also offered help in choosing something new (even though I didn't have time) but her approach was very polite and friendly!
Hello Elizabeth,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Freyja,
Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth