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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Very comfortable... I work out about 30 minutes a day and have had no problems...
I love fabletics clothing for the most part. The shoes seem cheaply made, which is probably why I got them for $10 vs $70.
The website and the app are awful. Shoppibg is frustrating because my size isn't available, and the website and app glitch constantly. Example being the time I ordered my boyfriend 10 pairs of boxers, all a different color, and they all got sent to me/actually ordered as the same color; even though they were in my cart as being different. Will be ceasing my shopping.
Hello Emma,
We appreciate the feedback you shared regarding the website and the quality of the items we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Hello Cori,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The quality and prices are better at Athleta. I don't want to subdcribe anymore! Did It mention Athleta has petites?
Hello Christine,
Thank you for taking the time to leave a review. Your feedback that you don't want the subscription anymore is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I really like the clothes that are offered. However, I feel like the line is lacking variety sometimes. Other than that, the feel and the fit of the clothing is great and the color options are wonderful.
Hello Bre'Ann,
Thanks for sending your review! Your feedback about our slections is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
2 stars for design
2 starts for quality/innovation
1 star for cost
2 starts for transparency
4 stars for hype; Do not believe the hype
The VIP status is such fine print; so, my bad for missing it. A subscription model for clothing is the best cash cow gimmick in the industry and I fell for it. Once you opt out of VIP status, the only option is store credit - good luck using the credit on the overpriced items.
Will not return and will ask others to go elsewhere.
Hello Geoffrey,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I absolutely love just about everything that comes from Fabletics! And the customer service is always super friendly! It's so easy to get an exchange for another size or product!
Hello Courtney,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online shipping needs.
Best Regards,
Clark
I am a huge rep for this brand! The material is amazing, the colors dont fade, and they are super cute outfits to wear when youre not working out/
Hello Amy,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Hello Karen,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
My order showed up with different sized inseam. My joggers were noticeably different lengths. I tried to return for refund but have a credit instead. I spend money on quality - not a fan of cheap clothing that has not been inspected for quality.
Hello Kathy,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
They make returning something absolutely impossible. I ordered items and they are too small. Tried to generate a return and all of a sudden they can't email me the return slip when they emailed me just fine when I ordered and when it was being delivered. All of a sudden they can't email so I can't get a return slip. I called them and they told me to go to a site and go online to generate the return slip but the site is bogus. So basically if you order something you are stuck with it forever. What a waste of money. I'm so angry and so sorry I ordered from them. They are worse than China.
Hello Ross,
Thanks for sending your review! Your feedback about our return policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love Fabletics gear! Especially the leggings, I pretty much won't buy other brands anymore. Fantastic quality, fantastic customer service. Definitely a lifetime customer.
Hello Anne,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Loved the product, but the VIP membership and monthly membership fees is not a model that makes sense for a company with such a limited product line. I don't need a new supply of athletic shorts and shirts every month.
Also, so frustrated by the constant virtue-signaling in the website and marketing. I would love to just shop for athletic clothing without being preached to about every social-justice issue.
Hello David,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love the way that the clothes feel. Different sports brands have different interpretations of small, large and medium, so I had to break a few eggs there to figure out the right gym shorts omelette. Big fan. Will order more.
Hello Aaron,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Hello Farrah,
Thank you for your review. For assistance with the monthly payment concern, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
Love the items but the selection needs more. More colors, more styles & more availability.
Hello David,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have been a member from Fabletics for many years now. I love their bundle deals and event sales. Products are always very well made and last forever.
Hello Claire,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The purchase was fine, but I do not like the monthly charges to get furure purchases at a discount.
Basically, you pay full price or more for future purchases.
Hello Robert,
Thank you for taking the time to leave a review. Your feedback about the monthly charge is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Hello Jim,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
Horrible customer service. My fabletics account was hacked. When on the phone with customer service about this they even tried to sell me on additional promotions. No sympathy. They still owe me $ for a credit that the hacker used.
Hello Cleo,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about your hacked account is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Frank,
Thank you for the positive feedback! We are happy to know that you love our product. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz