Have been ordering from Fabletics since the end of last year and have been somewhat satisfied until my most recent purchase. I finally used some store credits I had been saving up and ordered three different pieces only for one of them never to be delivered (Marina leggings). I've looked everywhere to find a customer support phone number and it's almost like this information is hidden. So disappointed because I had been looking forward to the package for a while.

In this day and age, having a different billing and shipping address is pretty normal. My card was charged and my order approved until 2 days later (when my order should have already shipped) when I get an email to say that "My billing address could not be verified". However when I reached out to them to let them know that my billing address was correct, they in fact said that my order was cancelled not because the billing address could not be verified, but because I had a different billing and shipping address.

This is quite frustrating because I shop on most sites with a different billing and shipping address and do this without issue. I must now wait 2 days for them to reactivate the account and then also reach out to them for them to replace my order. I also ordered with rush shipping so I could get my items before I specific date... that clearly will not be happening.

I purchased pants as well as some athletic clothing and really like the fabrics and the quality of the product. I like the functionality with smart pockets and other well thought out features. The fabrics breath and are extremely comfortable. I'm a slim built guy and wish the pants also came in a slim or athletic cut as I found the thighs and hips a little spacious, but still like the pants a lot. The shorts with the compression lining is a game changer!

My daughter bought workout gear at Fabletics and talked me into trying it. Their sizes are all over the place! One size would be too small and the next would be too big. It's a hassle to return and try again, but they are so expensive that you can't just forget about it! I found similar quality and cheaper prices on Amazon! It's also a 'hard sell' cancellation process, too!

****BUYER BEWARE*** purchase a discounted pair of shorts and got charged two months VIP membership for $54.95. Called phone number on website and was transfer to DirectTV sales and they make you listen to 5 commercial phone ads before giving you a different phone number to call. NO CUSTOM SERVICE!

Fabletics gives such a wonderful online shopping experience. The website and mobile app are user friendly. Exchanges and returns are so easy. The Powerhold/highwaisted leggings are my favorite by far of any other brand in the market. Honestly, all of their highwaisted leggings are amazing. I can concentrate on my workout and not have to worry about pulling them up or re-adjusting them. I get compliments on them all the time at the gym. They have other great pieces in their collections as well. Hence why I've been a customer for... I'm guessing... 8+ years?!:-)

Overall I like Fabletics. The website is easy to use and in-store purchasing and returns is convenient. Being Elite status helps to get the size you want on a newly released item and sometimes a better sale. Fit definitely is not consistent though. I can be anywhere from a Large to a 1x dependent on the item, material, and cut. I have the most trouble with the leggings because either they are too tight in the waist or too loose on my calf. I also don't like that most of the tops are cropped. But Fabletics is still one of the best in athletic wear in my opinion based on (member) price and quality. I definitely have my favorite items, but you may find yourself doing a lot of exchanging and returning until you find that perfect fit.

I was very dissatisfied with their business tactics when i was automatically enrolled into a membership an then charged a membership fee the day before they notified that it could be cancelled. I spoke with several so called customer service reps who did nothing to address the problem. Who knows you might have a good product but I for one will never do business with you again. Fool me once sham on you, fool me twice shame on me.

Let me start by saying the shorts are fantastic! I have purchased and/or returned numerous shorts in different sizes when I first looked into them. My issue is simply that out of 10+ pairs of shorts I have ordered (both L and XL), all 10 fit differently! Some are too large in the waist, some fit just right. Some are too tight in the hips, some fit good. Some XL fit like a L, and some XL fit like a XXL. Some of the 9in version fit like a 7in. It's a crap shoot to be honest when I place an order. The craziest thing is that I ordered an XL once, it was too large, so I exchanged it for the exact same size, and the XL I was sent back fit perfectly! It seems like every order I place, 1 pair fits perfect, and 1 has to be returned/exchanged. Either they are being labeled wrong in inventory and I am being shipped the wrong size, or they are guessing when making them. Again, I love these shorts, I wish I could wear shorts to work and I would buy even more. But the constant back and forth of "will they or won't they" fit, is very frustrating.

My experience was always great, love the 2 for $24 shorts, and the clothes are very high quality. Some of the shirts don't fit me the way I like but that's nothing a return can't fix. And returns are very easy. Just make sure you cancel your VIP in time if you don't want it to recur. They can't refund the member credit. Overall great experience.