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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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It is super frustrating when the sizing is not the same. I have ordered my "usual" size for a couple different items just for them to be too big or small and have to send them back for a different size. By the time they get back, the color/size I need is gone. I, also, wonder where the rest of a couple of shirts I got are?! I am petite 5' and do not like the 'cropped' style, but sometimes you don't know until you get, because the product descriptions don't tell you they are cropped. Just frustrating all around, probably won't order anymore.
Products are great. One thing I'm not crazy about is when you advertise a special and it's only good for new VIP customers. Overall very satisfied
Poor quality clothing and their customer service was unhelpful. Took my card information and tried making me pay for a monthly membership I did not want and would not give me my money back for some inconsistent and awful quality clothing. Scam scam scam
Was excited to get the 3 The Don pants that I ordered for upcoming events I had planned. Was not happy with the fact that it took so long to get them due to my order being lost. Poor customer service communication when inquiring on the status of my order. Would not give a credit or expedite delivery when it was determined my order had been lost. Secondly was very disappointed with the sizing on 2 of them. Ordered 42W-30L on all 3.2 of them I received were 44W- 34L. Couldn't wait the time it would take to send back and receive correct size. I had upcoming events that I wanted to wear the pants at. Reason I ordered the pants to begin with. Had to pay to have alterations done which was expensive due to last minute and the fabric. Lastly not happy with the monthly membership price.
Was looking forward to future orders but due to my experience I cancelled my membership.
I really like the clothes at Fabletics especially the scrubs. However using the website is a drag. There are tons of pop ups and it's difficult to shop. I also really dislike the membership system. I would shop at Fabletics more often if the website were less snazzy and they just priced their items normally with no membership option.
Little difficult phone communication with one missing order. Several phone calls, but excellent online help to resolve. The phone was courteous but didn't settle the problem.
The customer service was very helpful. The price is great and I love my pants ordered about four pair.
I went to the store to return an item that I purchased online and the girls that helped me were very helpful, nice, and took care of me right away.
The joggers are cute and super comfy, but they immediately began pilling after one wear.
For what I paid I could have a nice dinner instead of a cheap t shirt.
After returning a purchase from an order, and having my refund be store credit, I was shadow banned from my account. First I couldn't add anything to cart or even look at clothes, then I couldn't sign in. I love fabletics and I love the brand, but they stole my money. 1 star
My experience shopping with Fabletics was great. I love the scrubs, they many colors and styles to choose from. I was so happy that they had tall size. Since January I have purchase 2 more scrub sets and was completely satisfied with my purchase and fit. Received lots of compliments from coworkers at the hospital I work at. Gladly passed it on that I shopped online with Fabletics.
The staff is ALWAYS professional, approachable, informative and kind!
They help me with getting the best deal for the money I spend.
I hope this company is paying these ladies well-good people are difficult to find/retain.
Sincerely,
Jerri Wherry
I signed in to shop and bought two things. The next thing I know, I'm being charged $59.95 a month for what I don't know! I thought this was the company started by Kate Hudson. What the heck?
The amount of time it takes to get a package. 3x I ordered and I had issues every single time, loose packages, half sent deleverage, get the package and only half is there because they rest was out of stock and I was never made aware. And just the price of pants, $80 for some slacks is out of control.
I left fabletics and won't return because you continue to partner with awful people like the Kardashians.
I enjoy purchasing Fabletics items as they fit well, are fashionable, and priced OK. I would like to request that whomever picks styles remember that there are 60+ customers who purchase your brand and many styles are not for this age group. Please consider this in the future.
The pricing doesn't make sense. You're charged $60/month for their membership. Sure, it gives you a credit to purchase something. But sometimes what you wanna purchase is $35 or a member credit. Why would you use a member credit worth $60 to purchase something worth $35? The variety of items sucks. I was a member when Fabletics first started and it's gone downhill since that Kardashian b! Tch got involved.
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!

