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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Inconsistent sizing
April 12, 2025

It is super frustrating when the sizing is not the same. I have ordered my "usual" size for a couple different items just for them to be too big or small and have to send them back for a different size. By the time they get back, the color/size I need is gone. I, also, wonder where the rest of a couple of shirts I got are?! I am petite 5' and do not like the 'cropped' style, but sometimes you don't know until you get, because the product descriptions don't tell you they are cropped. Just frustrating all around, probably won't order anymore.

Date of experience: April 2, 2025
New Jersey
1 review
0 helpful votes
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1 comment
April 12, 2025

Products are great. One thing I'm not crazy about is when you advertise a special and it's only good for new VIP customers. Overall very satisfied

Date of experience: April 2, 2025
California
1 review
0 helpful votes
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Scam
April 12, 2025

Poor quality clothing and their customer service was unhelpful. Took my card information and tried making me pay for a monthly membership I did not want and would not give me my money back for some inconsistent and awful quality clothing. Scam scam scam

Date of experience: April 2, 2025
Florida
1 review
0 helpful votes
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Disappointed
April 12, 2025

Was excited to get the 3 The Don pants that I ordered for upcoming events I had planned. Was not happy with the fact that it took so long to get them due to my order being lost. Poor customer service communication when inquiring on the status of my order. Would not give a credit or expedite delivery when it was determined my order had been lost. Secondly was very disappointed with the sizing on 2 of them. Ordered 42W-30L on all 3.2 of them I received were 44W- 34L. Couldn't wait the time it would take to send back and receive correct size. I had upcoming events that I wanted to wear the pants at. Reason I ordered the pants to begin with. Had to pay to have alterations done which was expensive due to last minute and the fabric. Lastly not happy with the monthly membership price.
Was looking forward to future orders but due to my experience I cancelled my membership.

Date of experience: April 2, 2025
GB
1 review
0 helpful votes
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I really like the clothes at Fabletics especially the scrubs. However using the website is a drag. There are tons of pop ups and it's difficult to shop. I also really dislike the membership system. I would shop at Fabletics more often if the website were less snazzy and they just priced their items normally with no membership option.

Date of experience: April 1, 2025
California
1 review
0 helpful votes
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Missing order
April 12, 2025

Little difficult phone communication with one missing order. Several phone calls, but excellent online help to resolve. The phone was courteous but didn't settle the problem.

Date of experience: April 1, 2025
Washington
1 review
0 helpful votes
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The customer service was very helpful. The price is great and I love my pants ordered about four pair.

Date of experience: April 1, 2025
California
1 review
0 helpful votes
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Excellent customer service!
April 12, 2025

I went to the store to return an item that I purchased online and the girls that helped me were very helpful, nice, and took care of me right away.

Date of experience: April 1, 2025
Nevada
1 review
0 helpful votes
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Worse!
April 12, 2025

They just make it look good on commercial but he actual items are really bad maybe that's why they have it on sale. Don't buy it!

Date of experience: April 1, 2025
New York
1 review
0 helpful votes
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Stock
April 12, 2025

Lately I've found it difficult to find my size clothing is unable.

Date of experience: April 1, 2025
Arkansas
1 review
0 helpful votes
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The joggers are cute and super comfy, but they immediately began pilling after one wear.

Date of experience: April 1, 2025
New York
1 review
0 helpful votes
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Never buy again.
April 12, 2025

For what I paid I could have a nice dinner instead of a cheap t shirt.

Date of experience: January 22, 2025
Florida
1 review
0 helpful votes
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Shadow banned my account
April 12, 2025

After returning a purchase from an order, and having my refund be store credit, I was shadow banned from my account. First I couldn't add anything to cart or even look at clothes, then I couldn't sign in. I love fabletics and I love the brand, but they stole my money. 1 star

Date of experience: April 1, 2025
Georgia
1 review
0 helpful votes
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Satisfied customer
April 12, 2025

My experience shopping with Fabletics was great. I love the scrubs, they many colors and styles to choose from. I was so happy that they had tall size. Since January I have purchase 2 more scrub sets and was completely satisfied with my purchase and fit. Received lots of compliments from coworkers at the hospital I work at. Gladly passed it on that I shopped online with Fabletics.

Date of experience: April 1, 2025
California
1 review
0 helpful votes
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The staff is ALWAYS professional, approachable, informative and kind!
They help me with getting the best deal for the money I spend.
I hope this company is paying these ladies well-good people are difficult to find/retain.
Sincerely,
Jerri Wherry

Date of experience: April 1, 2025
Texas
1 review
0 helpful votes
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What kind of scam is this?
April 12, 2025

I signed in to shop and bought two things. The next thing I know, I'm being charged $59.95 a month for what I don't know! I thought this was the company started by Kate Hudson. What the heck?

Date of experience: April 1, 2025
New Jersey
1 review
0 helpful votes
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Horrible experience
April 12, 2025

The amount of time it takes to get a package. 3x I ordered and I had issues every single time, loose packages, half sent deleverage, get the package and only half is there because they rest was out of stock and I was never made aware. And just the price of pants, $80 for some slacks is out of control.

Date of experience: April 1, 2025
Illinois
1 review
0 helpful votes
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I left fabletics and won't return because you continue to partner with awful people like the Kardashians.

Date of experience: April 1, 2025
Florida
1 review
0 helpful votes
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Good items
April 12, 2025

I enjoy purchasing Fabletics items as they fit well, are fashionable, and priced OK. I would like to request that whomever picks styles remember that there are 60+ customers who purchase your brand and many styles are not for this age group. Please consider this in the future.

Date of experience: April 1, 2025
California
1 review
0 helpful votes
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Pricing is a joke
April 12, 2025

The pricing doesn't make sense. You're charged $60/month for their membership. Sure, it gives you a credit to purchase something. But sometimes what you wanna purchase is $35 or a member credit. Why would you use a member credit worth $60 to purchase something worth $35? The variety of items sucks. I was a member when Fabletics first started and it's gone downhill since that Kardashian b! Tch got involved.

Date of experience: April 1, 2025