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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I have been waiting for a refund and an exchange since mid July. No one seems to know where the items are. I have an email confirmation that the 2 items I sent back were delivered on July 27th and they still will not ship me out my exchange or give me my refund. Not impressed.
My wife ordered (2) pieces of clothing. The top piece arrived damage. I proceeded to make the claim in their site, however a message appeared that the particular piece of clothe could not be returned. Very disappointed because we have been loyal customers for long time.
Hello Zayra,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I do love the shorts I got but the shipping duration is HORRENDOUS! They use Pitney Bowes and the order took around 3 calendar weeks to get to me. This alone almost makes it not worth it. FedEx, UPS and even USPS would be faster.
Hello Wes,
Thank you for writing a review! Your feedback about our shipping is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Craig,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I find when ever I go on your sight I am often disappointed by the lack of size selection on some items or lack of colour choices.
Hello Christina,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Always find what I'm looking for and satisfied when the products arrive.
Hello Genieree,
We are glad you are enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I was unknowingly charged for something that I do not know and then I need them about it. I got no reply.
Hello Alex,
Thank you for your review. For assistance with your charge concern, our Member Services Team will get in touch with you right away.
Best,
Renz
Over the years I have been satisfied with the quality and variety of outfits. The customer service is also very kind and helpful.
Hello Christina,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Love the leggings with pockets! Fabletics are well made and comfortable.
Hello Jennifer,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Ordered some clothes and they didn't fit. So I returned them but they gave me basically no money back. So they just took my money. The worst.
Hello David,
Thank you for your review. For assistance with your refund concern, our Member Services Team will get in touch with you right away.
Best,
Renz
Love the quality and fit so far with everything I have purchased.
The colors are fun as well.
Hello Cindy,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I made a purchase and didn't know that I was automatically signed up for a monthly membership with a fee. I canceled immediately. Will never buy the product again.
Hello Calvin,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
T shirts are super think cheap cotton, underwear are fading and so not fit as advertised
Hello Kahlil,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Harry,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I've been subscribing to Fabletics since its inception almost a decade ago. The quality of the product has evolved into its own powerhouse brand that is a top contender in the market. The fabrics, the style, the inclusivity, and the values of the company are second to none. My loyalty to this brand as a consumer will never waver. Keep it up!
Hello Alexandra,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I have not been getting reminder emails to "skip the month" so therefore I am accruing a million member credits. But I am getting emails about new clothing lines. Just doesn't seem right.
Hello Amy,
Thank you for your review. Our Member Services Team will get in touch with you right away to assist you with your skipping email reminder concern.
Best,
Renz
Much more expensive than I thought it would be once shipping, taxes, and Canadian exchange were added. One of the items had a hole in it after 2 wears, I won't order again unfortunatly.
Hello Alyssa,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Products are just fine. Monthly subscription is not worth it.
Hello Michael,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I thought the idea of "credits" being used was going to be nice, but I realized some small items that equal one credit seem like a waste of my money. I don't feel like I'm getting anything out of "being a member". I want to cancel actually. It's been too long- same kinds of clothes over and over- and seems like offering less and less for the money.
Hello Ashley,
Thank you for your review. For assistance with your Member Credit concern, our Member Services Team will get in touch with you right away.
Best,
Renz
I buy for my 16 year old granddaughter who is a dancer/dance teacher/on her way to being a professional. She wears dance attire 7 days a week! She loves the clothes and the idea of getting a new outfit every month for close to 2 years now! She looks professional and feels comfortable. Fabletics is a great company, always ships quickly, and if she doesn't like something for any reason, they make returns very easy.
Hello Carol,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tanya,
Thank you for your review. For further assistance with your exchange and refund concerns, our Member Services Team will get in touch with you right away.
Best,
Renz