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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Ever since I joined Fabletics I have loved everything I've ordered. From their sweatpants to their golf polos. Everything is fantastic quality and extremely comfortable. The only reason I can't give it 5 stars is Because of their shipping delays. My orders have always been delayed by a week +, and sometimes take 3 weeks to arrive. I understand the world we live in now, but I wish they wouldn't give me an expected delivery date so soon knowing it will be at least another week before it gets to me.
Love the clothes, and the site. I just wish there were more color and style options for the shorts and shirts.
Hello Brandon,
We are glad you are enjoying our products and the website! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
This brand has gone downhill since they first came out. Styles are unflattering and they completely missed the mark with women over 50. They used to have styles for all ages. That is no longer the case.
Hello Denene,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I loved the discount that I got with my first order - I was able to get a great deal. The monthly deals... eh. I almost always skip the month, and will cancel soon, probably. My oldest stuff is about 7 months old and starting to pill at the seams and get loose threads. I've gotten several items that needed to be returned because they were just really bad quality.
I don't like that I am not able to choose any top & bottom for my credit of $60, and the outfits selected for me are often priced near to $60... therefore, I'm not saving ANYTHING. If I want a specific item, it's almost always priced less than my credit. Why would I give you $60 and then let you send me something priced at $40? That's asinine.
Hello Amanda,
Thank you for writing a review! Your feedback about the Member Credit is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The fabric is not what I thought it would be. It's too silky and uncomfortable to me. When they arrived (I bought two pair), I didn't even try them on; I looked at them, put one leg in the pants, and I took it off and hid them in the closet. I haven't wore them yet. My first thought was to give them away. I'm glad you sent me this review.
Hello Anthony,
Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I generally like the items that I order but have had three pair get holes after 1-2 wears/washes in the crotch area. Plus the little F logos immediately begin partially peeling off after 1-2 washes. Also the bras are a little ill-fitting - too tight around rib cage but too loose in the strap/neckline area.
Hello Aija,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Material fits perfectly. Doesn't raise up conforms to my body material is incredibly soft
Hello Vernon,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I was not clear on how the membership worked. The chat agent who assisted me (even via chat) came across as friendly.
Hello Iris,
Thank you for your review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
The website is slow to update available colors when you select an item. Also, it is frustrating that the same item is shown in separate listings but in different colors. I always feel like items are hidden so I spend way too much time when shopping the site trying to make informed choices. My time is limited and precious.
Hello Janine,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The pants are just alright. But I hate the feel of it. The elastic part also feel very "fabric-y" and cheap.
Hello Frank,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
These are the best briefs I've ever owned! They are super comfortable and keep me dry all day! I have 12 pairs and will buy more soon! A++ quality!
Hello Coleman,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
I had a bodysuit that bled onto my brand-new bedspread as I was laying it out to dry, and the dye was not able to be fully washed out. I love the bodysuit, but disappointed that the only option was to return the bodysuit when I now have an $80 bedspread ruined.
Hello Christy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Returns are easy and customer service is good. The cancelation process isnt so easy and i was at the lake with no service so couldnt cancel my aug subscription and was charged. I have an account and my daughter has an account and we both were charged I wish it was easier to cancel.
Hello Brandi,
Thank you for your review. For assistance with your cancelation concern, our Member Services Team will get in touch with you right away.
Best,
Renz
The website will not let me skip months, so I am stuck in the subscription. Thx.
Hello Filip,
Thank you for your review. For assistance with your skipping concern, our Member Services Team will get in touch with you right away.
Best,
Renz
Great Service. Happy with the quality and selection of the products, promotions, and pricing.
Hello Cory,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love the products and the ease of use, I bought 3 products and cancelled because I am leaving the country and to be honest I don't shop much and keep to a minimalist wardrobe. Cancelling was very easy! I would recommend fabletics to anyone.
Hello Leah,
Happy to hear that your concern was taken care of! We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Your quality is not on par with your listed price. It takes too long to get products. Product arrival dates are often delayed.
Hello Daniel,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.
Best,
Renz
From ordering to receiving to wearing I have had a great experience. I get a great diversity in options styles etc. I get comments on my outfits at the yoga studio and often have to share where I got them from.
Hello Giuseppina,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I only wear fabletics, your quality, sexy styles and prices are the best!
Hello Claudia,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I had contacted a rep to check on the status of my order. Fabletics website told me that it had been shipped and in transit but shipping company explained that they haven't been able to pick it up from Fabletics warehouse yet since its not ready. Rep told me to call shipping company to file a claim, so I do so and shipping company explained that they work directly with Fabletics and not customers. The Rep did not provide me with correct information. So, I went back to the same Rep and asked her what the status was. Then she immediately tells me actually it just got shipped. So, I ask her for confirmation to which she responded, actually it will ship in a couple days.
There was SO MUCH back and forth with this representative LYING to me. I gave her a 1 start and her management reached out. I explained the entire situation to me and management was no help. They blamed the confusion on me? How is it my fault that your employee is lying to me. I gave you my money for an order, I am giving you my business and you decide to be rude to me? I AM NEVER SPENDING MONEY AT FABLETICS AGAIN. Terrible terrible terrible customer service and just the worst attitude towards customers.
Hello Shivali,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Colton,
Thank you for your review. For assistance with your shipping concern, our Member Services Team will get in touch with you right away.
Best,
Renz