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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Not as good as it use to be
September 1, 2022

The quality of the items I am receiving now are not as good as they once were. The bra tops are not supportive enough, they don't wash well and the quality is just poo. The leggings aren't what they use to be. I have had the powerhold leggings for year now and I just ordered two new pairs because I loved them so much. I hate these new ones. The 7/8 legging was the perfect length now they are too long and don't fit well. The sizing is off.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Evelyn,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

New Jersey
1 review
0 helpful votes
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Quality got worse over time
September 1, 2022

When I first signed up for Fabletics the quality of clothes and bras were very good, I was convinced they were the best leggings around! Over the last few years, the quality of leggings just plummeted, the selection was limited, shipping time seemed longer and longer and you still have to pay an extra $5 for shipping, and styles would sell out so quickly that there were MANY months I had to skip my subscription because the items I wanted were sold out and I didn't need another pair of black leggings. The last 2 orders I placed arrived so late I had forgotten I placed an order until I received the package. One pair of leggings I ordered had the fabletics logo stitched on the thigh (which I didn't realize was there when I placed the order and would have never ordered them as I thought it looked like a stain) and after 1 wash the stitching of that logo completely unraveled and now there's a hole in the middle of my thigh where the eyesore of a stitch used to be. Another pair of basic black leggings I had ordered and had worn maybe twice ripped after my dog jumped on me to say hi when I came home from work. I understand that is out of Fabletic's control, but my dog jumps on me every day when I come home and that has never happened to even cheap leggings. Long story short, the quality has significantly decreased while the prices remain the same. I've cancelled my subscription after 4 years because I'm so dissatisfied and feel like this is just another one of those companies that don't care about their products, just the money.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Carissa,

We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.

Best,
Renz

New Mexico
1 review
0 helpful votes
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More than VIP
September 1, 2022

I've ordered with Fabletics for over 5 years and every piece is still in my wardrobe rotation! The style is mod; the fabrication of the garments is SOLID. There's never a thread that breaks to separate the seams... everything is worth the time, energy and money spent. Recently with new lines into swimsuits I have no hesitation to order anything that appeals to me. I've always ordered my sporty bras and have been satisfied. Brava!

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ana,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

California
1 review
0 helpful votes
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Wishes can come true
September 1, 2022

Was very shocked when joining the Fablethics community when I saw the discounts members received. I wanted to splurge but was instantly turned off by the lack of diff colors and bigger sizes. Being xl has always made online shopping difficult and I do not think fablethics has created a solution. I would love if you added more xl and xxl choices!

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Dav,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Florida
1 review
0 helpful votes
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Satisfied
September 1, 2022

With some items it's tricky to find the correct size but once you find your size I normally love the product

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Debra,

Thank you for taking the time to write a review! We'd be delighted to assist you further with your concern about the sizes of our products. Our Member Services Team will get in touch with you right away.

Best,
Renz

Arizona
1 review
0 helpful votes
Follow Christine K.
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I ordered a couple pairs of pants/shorts and a couple sports bras. The quality and style is okay but nothing special. I'd rather spend the extra money and buy Lululemons. Anyway that's not the reason I only gave 2 stars and will not order from them again. A few days after my order I received the tracking information however when I clicked the link to see when it will arrive it gave me an error message. I waited a few more days thinking maybe it just hadn't updated yet and tried again. Still the same error message so I contacted customer service and all they did was told me to call the shipping company (wtf?) or wait and see if I don't receive it in 15 days and only then will they help me. I don't see why I should be the one to call the shipping company I am not the one who shipped the item. I suggest to the customer service rep that maybe they should consider a more reliable shipping company to which he replied that they use 15 different shipping companies no wonder they have issues. The customer service representative was very short with me and kind of rude. So to summarize, their clothes aren't worth the hassle and you're better off spending your money elsewhere.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Christine,

Thanks for sending your review! Your feedback about our shipping process and delivery timeframe is important, and we would like to address this as quickly as possible. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this and someone from our Member Services team will be contacting you right away to assist you.

Best,
Zeth

California
1 review
0 helpful votes
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I love the clothes
September 1, 2022

The company is great to work with and easy to return an item if needed

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Debi,

We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

Nebraska
1 review
0 helpful votes
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Great products!
September 1, 2022

Fabletics always provides great products and customer service! Super happy with my purchase.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kristi,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Indiana
1 review
0 helpful votes
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Canceled my membership in June and then got charged again in July. Awful service. Had to fight the charge with my credit card company.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Catharina,

Thank you for your review. For assistance with the charges, our Member Services Team will get in touch with you right away.  

Best,
Renz

Canada
1 review
0 helpful votes
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J'adore les produits Fabletic.
September 1, 2022

Complètement satisfaite du produit et du service. Les leggings sont confortables, avantageux et ils font une belle silhouette. Pour le service à la clientèle, les gens sont accueillants et très serviables et polis.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Bonjour Marie Lyne,

Impressionnant! Nous sommes heureux que nos membres apprécient les efforts que nous déployons pour nous assurer de fournir les meilleurs produits et services! Passe une bonne journée!

Meilleur,
Renz

Canada
1 review
0 helpful votes
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Excellent quality athletic wear
September 1, 2022

I love the fit, comfort and style of the clothing.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Cailie,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Canada
1 review
0 helpful votes
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Sizing
September 1, 2022

All items ordered were too small and not true to their measurements described.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kassandra,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Virginia
1 review
0 helpful votes
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Yyy
September 1, 2022

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Date of experience: September 1, 2022
Illinois
1 review
0 helpful votes
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Meh
September 1, 2022

Items I want are often out of stock and the items I do purchase often don't fit well.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Elizabeth,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

New York
1 review
0 helpful votes
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Trying to cancel
September 1, 2022

I don't like it and I want to cancel but can't figure out how. The site makes it impossible.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Claire,

Thank you for your purchase. For assistance with your cancelation concern, our Member Services Team will get in touch with you right away.  

Best,
Renz

Washington
1 review
0 helpful votes
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Love Fabletics products
September 1, 2022

I've been a member of Fabletics for years because of their products. Everything I've every purchased has exceeded my expectations.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Amber,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Canada
1 review
0 helpful votes
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Feed-back
September 1, 2022

Products are great in general. Durability is really good, colors and styles too.
Some marketed products are not always available that can be disappointing…
Customer service is efficient and very helpful, some times the quality of English is difficult to understand.
Over all love the brand

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Doushka,

We are glad you are enjoying our products! We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

New York
1 review
0 helpful votes
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It seems like every time I consider making a purchase from this fabulous website, the matching sets are sold out half the piece, and there is no other option. In other words, I think the fire engine red leggings should have not one, but three different bras to match it (in three different styles) - this can include a floral pattern with the fire engine red and plain. I used to work in the fashion industry, and color matching was one of my jobs - every line had the same yellow used throughout patterns, prints, and plain clothes, so that customers could mix and match.
I love the colors fabletics has, I just wish they did this more.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Gabriella,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Wisconsin
1 review
0 helpful votes
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Worth Sale Prices, not a penny more
September 1, 2022

This site is borderline predatory... One of those modern shopping experiences that comes with harassment if you even visit their site, and don't even think about adding anything to the cart you don't plan to buy. They have none of the colors or sizes in stock that they advertise. Some of which are completely discontinued, and unfortunately those are the ones you want.

Shipping was also a nightmare - despite the borderline irritating number of emails and reminders you get before you make the order, and despite the fact that in the modern shopping experience standard being shipping out the same day, they took a week to ship the order. Which would have been fine, except their website claimed the anticipated delivery date would be 3-4 days later. The package took an additional 2 weeks to arrive. Which may or may not be Fabletics fault, but when I reached out to them to inquire, their service team made me feel like it was my fault, or that I was the problem for inquiring in the first place. So it's okay for them to send you 12 emails a day asking if you forgot something in the cart, but don't you dare consider asking for an update on your order status that you placed 3-4 weeks prior.

I have no idea why anyone would pay $30+ for one pair of these shorts. Yes, they're nice, and comfortable, but they are NOT worth more than the 2 for $24 promo prices.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Anthony,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Tennessee
1 review
0 helpful votes
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Not the greatest experience
September 1, 2022

The clothes are great but the customer experience is not. It takes 3 weeks for products to get to my house. Also my wife tried to order some stuff and her order was just cancelled without reasoning. I love the shorts and want to give y'all a chance but your customer service is not up to par

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Dion,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this and someone from our Member Services team will be contacting you right away to assist you.

Best,
Zeth