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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Products are just ok, nothing special at all… but having to "join the club" with a membership fee is nothing short of a scam!
My recommendation is stay away! Very far away!
Hello Ashley,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
I contacted your company after I checked for my delivery status which said "delivered." I checked my mailbox and package room for a few days and I still didn't see it. One of the costumer service I spoke with said that he was going to check on it for me and will keep me posted…well, I've never heard back for him or an email or anything regarding the update. And I was never refunded either.
Hello Carol,
Thanks for sending your review! We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our delivery and shipping is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love the clothes and the quality. The xxl is an excellent fit for my tall torso. It's not too wide. I get recognized almost every time I walk in and they ask me how I'm doing.
Hello Carter,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I have been a VIP member for quite a few years now and I love their athletic wear! Cute, comfortable, and functional!
Hello Alissa,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
It is easy to shop and order. The quality is great I have stuff that I order3 years ago and it still looks brand new. Their sizing is true. I will continue to shop from here
Hello Joanne,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Love the fabrics and designs of all the clothing …
Hello Elisa,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I have been happy with the service and quality of products that I have gotten. But I am confused with the ongoing sale.
I have made the mistake of not logging in to decline my selection of the month, and therefore have credits on my account.
With the sale on (that has been happening for months now) I have not been able to use the credits, as it doesn't make sense to use a credit I paid $59 for on a product that is $29
I'd like to use my credits, but it isn't making sense.
Hello Christine,
Thank you for your review. For assistance with your promotion concern, our Member Services Team will get in touch with you right away.
Best,
Renz
I was really let down by Fabletics. The shorts looked good and were priced so well, but they need to work on their inventory and customer experience first.
I ordered some shorts but they came in the wrong size. After struggling to find anyone who would answer me from their customer service team, I finally found someone who told me the shorts were sold out and I'd have to wait a month until they're re-stocked. I thought it was crazy that a color as simple as black would take a month to restock but I went with it. When the month mark rolled around, I tried again and again, the shorts were sold out. No one on the customer service team could tell me when the shorts would be back so I wound up canceling the order entirely and canceling my membership.
Hello Aidan,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have been with fabletics almost from the start. It seems that they are geared for 20-30 year olds more than in the past and the quality has gone down so it was time to cancel membership
Hello Laura,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I ordered 2 pair of shorts from their site and didn't realize I had joined their club at $54 per month. The shorts are not my favorites.
Hello Jeff,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Most comfortable clothes I've ever owned! The material is soft, stretchy, and super light. They may be more on the expensive side, but once you receive them, it will be worth it!
Hello Bryant,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
You continue to deliver on time and fabulous outfits. They are great quality and a great price.
Hello Brittney,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
Fabletics made an error in my account, and lost all the points I had accumulated. They were unable to reverse it and would not reinstate or reimburse my points. I have been a loyal customer for years, and was appalled at the lack of initiative on their part. I had amassed a lot of points, and to lose it all and have this brushed off made it clear that Fabletics does NOT value its customers.
Hello Asia,
Thank you for writing a review and informing us about your concern regarding the points you accumulated. I'll make sure to pass along your comments to our appropriate team! Your input enables us to identify areas where we can improve.
Best,
Clark
Found the material to be sub par for the price. The fit was also too loose at the waste and tight on the thighs and legs making it not comfortable for working out.
Hello Samantha,
Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Love Fabletics! 99% of my fitness attire that I also wear casually is Fabletics. I find the fit and sizing to be really nice. I'm typically a small and appreciate that when I order items, I'm in a small/x-small. I've tried ordering from other places that have put me in a large and that did not make me feel very good.
I would like to see the maternity line expanded, as when I was pregnant I did have to go elsewhere. I'd be nice to use our member credits for some more clothing bundles. When I've gone to use my credits and most of the items are less expensive than what was charged on my card makes it a bit hard to buy something, as it ends up costing me more money. But, I'll continue to buy Fabletics clothing
Hello Kailey,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
Hello AJ,
Thank you for taking the time to leave a review. Your feedback is important to us and we want to know more about it. Our Member Services team will email you right away to assist you.
Best,
Clark
I like everything about the pans it's stretchy, and works great!
Hello Danny,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I think the quality has decreased significantly since I signed up for fabletics. Sizing is always off in both directions, sometimes I get a bra that is massive and when I adjust I'll get a top that is too tight. I think customer servoce has been spotty, I ordered items using a credit and when they didnt fit, I returned them and was told I could just get credit back not just a reimbursement - there was nothing on the site I wanted and I was hoping to just leave as a member but I have like $150 locked up in this company. Anything I do like usually sells out before I can order. Feels unsustainable and fast fashion icky that there are new campaigns every month. It's just a crappy product with a scammy business model.
Hello Meghan,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I am always excited to shop with fabletics but my size is usually out of stock and I then have slim pickings.
Also the past few times I've ordered I haveng been satisfied but the return process is so difficult that I end up keeping my items
Hello Devika,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark