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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Quality was not what I expected for the amount. Now you're wasting my time by requiring more words to written down.
This company spams you with emails. They will not take me off their mailing list even when I unsubscribe. Very unprofessional and obnoxious. Cheap clothing to stay away
Hello Brandt,
Thanks for sending your review! Your feedback about our product quality and your email preferences is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I've been a member as a consumer for a number of years, but now that my job requires athleisure apparel, my membership has taken on a different meaning. Grateful to have quality options available for leggings and joggers.
Hello Amanda,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our selections and the quality of our product.
Best Regards,
Clark
Honestly, the whole system is horrible. The App crashes every 2 seconds and you lose the item you want in your size because you can't order it, and then the "deals" are always cheaper/better than credits but they don't allow you to apply credits to 3 piece sets which is the only place it would make up for what you spend in a month for the membership. So in reality, you end up spending more than the monthly membership for a single pair of leggings.
Hello Amber,
Thank you for writing a review! Your feedback about our app is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love the products. Very good quality. Very comfortable. Website easy to navigate and delivery is always quick.
Hello Diann,
We’re so glad to know you love the items! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I have been buying from Fabletics for close to 5 years. They have not kept up their styles as much as they did previously. The fabrics that are durable and sought after are always out of stock. They do not have enough designs and diversity.
Hello Devin,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I found it deceitful how they enroll you in a subscription when you think you are making a one time purchase.
Hello Drew,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I forgot to skip one month and got charged, i dislike the systen so much, specially as i feel obligated to buy something instead of encouraged, i will unsubscribe soon
Hello Eder,
Thank you for taking the time to leave a review. Your feedback about the credit system is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Annoying to have to skip every month. Makes me dislike what is an otherwise great product
Hello Austin,
Thanks for sending your review! Your feedback about our product sizing and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I never received my items, I had to cancel the order.
Hello Samuele,
Thank you for taking the time to leave a review. Your feedback about not receiving your package is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I'm been a member for a while. I love how when I need to skip months, I can! It's such an easy process!
Hello Ashley,
We are glad you are enjoying our VIP membership! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I've been a member for a long while, and it's surprising how little it's paid off for me. I've been disappointed in the colors/patterns offered each month for the most part. There are a lot of non-flattering colors for a pasty girl (pastel yellows, pinks, purples). I do have some staple items that I've worn for a couple years now - the midi, low impact bras and some older leggings. But for the most part, I've been slightly disappointed with the leggings (especially with mesh) - the fit and waistbands are inconsistent in how they feel and function. The styles of tops have been one-note. I keep the membership, just waiting for something in my colors or style to show back up but it hasn't happened. I accidentally earned all these member credits, and had to spend them somehow - wish it felt like something I was happier to put my money towards.
Hello Julie,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I love the product and making returns is easy. I don't like having to remember to skip the month. I missed my skipping day last month and was charged for the month and now I feel compelled to use the credit.
Hello Coreen,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Terrible! Got roped into an "Exclusive" Membership! Absolutely NO followup on their Orders. Told me the order would be there TODAY. Never showed, Next day never arrived, a Week Nothing! I had to call them to find out where it was! Nothing about "your order will be delayed" or anything! You are just left wondering! UGH! They want their money up front and then to Hell with the customer!
Hello Dirk,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Best shorts ever they are very comfortable and can't be anything else I want to wear
Hello Alex,
We’re so glad to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a great experience with us in the future!
Best,
Zeth
Love Fabletics! Been with them for 3 years, outfits hold up well. Made well.
Hello Gloria,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
Great pants and shirts for my husband! And they are truly spill-proof! Never a wrinkle and they look great.
Hello Janice,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Horrible website. Hard to find items. I will probably stop the service soon. I will NOT recommend to anyone.
Hello April,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Your marterial is awesome but runs very small in sizes, I'm regularly a 2xl and your 2xl fits like a medium
Hello Leonard,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Unfortunately, the styles are not like they used to be and I have purchased less frequently over the years. I will likely cancel my membership.
Hello Dawn,
Thank you for taking the time to leave a review. Your feedback about our style is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chris,
Thank you for taking the time to leave a review. Your feedback about the quality of our products is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark