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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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All the items I purchased were top notch quality. I'm definitely reordering new pieces
Hello Deiondra,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad
Bout $120 worth of shorts and collared shirts. Took over a month to get here then I started getting denied charges from my bank and it turns out it was $60 charge from fabletics. So I had to go get a new card. If it sounds to good to be true it is.
Hello Jackson,
Thank you for your review. For assistance with your charge concern, our Member Services Team will get in touch with you right away.
Best,
Renz
I was roped into this membership month after month, in an endless cycle of not wanting to lose the credits I'd paid for, struggling to find something worthy of my credits, inevitably ordering something that half of the time didn't workout, returning, and round and round again. They make it intentionally difficult to skip a month (the 1st 5 days of a month - as opposed to anytime in advance of an upcoming month). Big waste of money.
Hello Christine,
Thank you for taking the time to leave a review. Your feedback about our selection and quality is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I always find pretty outfits each month to reload my wardrobe. Majority of the time is trying to decide which one I want first.
Hello Erin,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
My very, very picky 16 year old grandson, absolutely loves the shorts I bought him.
Hello Deb,
We are glad that your grandson is satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Mary
All the hype and I thought they'd be more exciting. I like that they seem like good material. I wish they had more variety in lengths. I don't only want to wear 7/8 or shorts. I like a good mid shin type pant. Wish there was more variety when we are subscribed.
Hello Briana,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
The team was very helpful. I usually feel uncomfortable being a plus size women in a store geared towards fitness They made me feel inspired and that l am allowed to embrace my body!
Hello Laura,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
They charge me a subscription that I never approved.
Hello Alfredo,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I love every product I have gotten so far! Lots of options and great prices. I look forward to my order every month.
Hello Cody,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products at very affordable prices.
Best,
Mary
Tried to log in several times, all cart options were lost - have not ordered and think I am just going to obstain since it seems like you can't handle the traffic
Hello Dovile,
Thank you for taking the time to leave a review. Your feedback is important to us and we want to know more about it. Our Member Services team will email you right away to assist you.
Best,
Clark
I have been a Fabletics subscriber for years and have been really happy with my orders- especially the pants and sports bras. They were much better than anything I've found available in stores. The only thing I would want to be aware of before ordering is that there are delays when shipping to Canada, so order well in advance.
Hello Nola,
Thank you for taking the time to leave a review and your feedback about our shipping service is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
My experience with fabletics is amazing… very nice stuff of their leggings and comfort level is 100%. And thanks for all the amazing deals they offer me
Hello Raman,
Thank you for the kind words that you said about products and promotions. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Have a great day!
Best,
Mary
Overall I just don't find the designs very inspiring, they're kind of boring. It also seems that they just re-use more or less the same designs but change the colours and call it "new styles". The quality is pretty good though and shipping is also quick (even to Canada) so I do appreciate that. I think thought that they need to branch out a bit style-wise, also have more loose fitting tops, not everyone wants to walk around with their mid-riff showing, especially those of us who live in cold climates!
Hello Rosie,
Thank you for writing a review! We value your feedback on the design of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I absolutely love the items I've purchased from fabletics. The fit is perfect, the quality is amazing. The ONLY thing I didn't love was when I'd miss the time frame to opt out of the monthly fee.
Hello Marie,
Thank you for sharing your experience with our products and skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello Greg,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shorts! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Runs small so if you're a medium you will need large!
Material is not the most comfortable (not soft) and it will take a while to arrive!
Hello Itzamar,
Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. We would like to discuss further our shipping process and delivery timeframe. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Everything ordered came in quickly and was all great quality. Fit was great on all pieces.
Hello Catherine,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Both Bradley and this company are stupid. I'm not Bradley. I've attempted to unsubscribe multiple times from this company's emails, but they do not honor these requests. So, terrible, spammy company with stupid customers. I'd suggest Walmart, they actually have better service. Good news, however, this is a low bar…
Hello,
Thank you for taking the time to leave a review. Your feedback is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I have always had a great experience when I go into Fabletics the customer service is absolutely the best. And I appreciate that.
Hello Johnny,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elana,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark