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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Great value and price but order process and delivery process is very frustrating and disappointing. Ordering process and delivery takes time more than I thought. I tried to go to the store to purchase instead. When I actually go to the store, sizes or colors are not available.
My only option was to just place an order and forget about it. Yes, that's the term I use and my friends use about this VIP service. You place an order and forget about it… then sometime later, package will arrive. I'm seriously contemplating about canceling this membership.
The fabric was not "soft" and did not have an appealing "hand" to it.
Hello Bette,
Thanks for sending your review! Your feedback about our product quality and style is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I like what I've ordered so far, but I'm very confused about the membership vs deals. I feel the instructions on what my membership actually covers is a bit vague (what happens if I am under my credit, what happens if I go over my credit etc), so I've just skipped each month so far.
Hello Danny,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Every order that ships from Fabletics takes weeks to receive it. I'm not sure why but Fabletics needs to figure out shipping given the quickness of its competitors!
Hello Daune,
Thank you for taking the time to leave a review. Your feedback about the shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I'm very happy with my purchase and hope to continue purchasing products like a good consumer.
Hello Christopher,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Mary
I have experienced great service and timely expeerience, I will continue to use the wonderful company in spite of receivin the wrong size twice... one on lined shorts'' and one on an unlined pair... I ordered large received small
Hello Barrett,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love the pieces that I keep from my orders. However, finding my size/pattern/color/style is getting very hard when shopping. Many time items are not available. I've returned several pieces over my last few orders due to the cut or fit being really wonky. Sometimes it the fabric that's an issue, but most times it's the way the piece is cut which makes the fit very off.
Hello Anna,
Thank you for sharing your experience with your order and the products we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love the clothes from Fabletics, but the app is sooo slow, its annoying. It's also hard to understand how exactly the membership works - it will be nice to make that a little more clear on the website.
Hello Urvashi,
Thank you for writing a review! Your feedback about our mobile app is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I really liked a couple pants they had but their stock was always out for any size/style I wanted. Tried on five pairs of shorts but they were way too short. Lastly the membership is a stupid outdated idea. It's 2022 we don't need another subscription that's a pain to cancel and of no value. Cancelled my membership but still paid the $55 for a lost credit!
Hello Nathaniel,
Thank you for taking the time to leave a review. Your feedback about our selections and our VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
My package came late because of shipping and logistical problems. Logistically speaking maybe the truck driver didn't want to work. Maybe logistically speaking the distribution center employees didn't want to work. What ever the case maybe I don't want to buy anything from you people for fear my package might come 2, 4, 6, 8... on and on weeks of late. Obviously there's problems internally. Therefore, I don't want to be part the madness that you got going on when you order something on the website and then your item comes late. So am going to distance myself and not buy anything from fableltics.
Hello Christopher,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Fabletics started out really great, but the options have seriously declined over the last couple years.
Hello Hayley,
Thank you for taking the time to leave a review. Your feedback about our selections is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Not worth it if your Canadian the price points are high.
Don't fully understand the credit purpose as you still pay for the credit sometimes offered for 1 credit are less then the amount paid.
Website however is easy to navigate and skipping the month is easy however wish I didn't have to do as the value is not much less when shipping as a regular customer or member.
Hello Vicki,
Thank you for taking the time to leave a review. Your feedback about our pricing and the VIP membership is important, and we would like to address this as quickly as possible. We would like to discuss further the 'Skip the Month' option and member credit usage. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Fabletics has l made passing on a month a complicated process so, I believe, it's easier to take my monthly money with lack of purchase.
The sizing is inconsistent. Sometimes a small, sometimes a medium…
Styles are a little too much for me. I'm older and a bit maybe conservative in my choices. The loud fabrics and colors and races cuts aren't my jam.
Search function should be easier.
Hello Heather,
Thank you for taking the time to leave a review. Your feedback about tour sizing and selections is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I've been with Fabletics since 2017. I've had to return and exchange a fair bit of clothing items in that time. Fabletics has always been very fast and polite in dealing with my returns and other issues over the years. 10/10 would recommend.
Hello Emily,
Thank you for the kind words that you said about Fabletics We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Have a great day!
Best,
Mary
The price is to high and I don't feel like it's made for short chubby people. The straps of the sports bras are always at least 2 inches to long even when they are adjustable. The colors are nice but the styles lately have been not great last summer had much nicer styles. They rarely have the longer shorts with pockets. And the pants I like don't come with the side pockets only the one on the back.
Hello Sabrina,
Thank you for taking the time to leave a review. Your feedback about pricing and selections is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Overall, I've been pleased with my experience. Clothes are good quality, true to size, great customer service. I do however think the clothes are WAY over priced. I rarely get anything unless I splurge or there's something I really like on sale
Hello Leslie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad that you are not pleased with our prices. We value you as a member and want to make things right! Our Member Services Team will email you right away.
Best,
Chad
I love to receive my orders and the product is not only fashionable but also comfortable! Awesomeness!
Hello Bonnie,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your purchase! Hope to hear more from you in the future!
Best,
Mary
I love the leggings but Ive only worn and washed twice and already there are two small holes in them. I'm disappointed that I spent so much on them. I love Powerhold but they need to be better for normal wear and tear.
Hello Morgan,
Thank you for taking the time to leave a review. Your feedback about the quality of our product is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I love the styles, colors, patterns, and comfort of my Fabletics clothing.
Hello Adria,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a great day!
Best regards,
Chad
It is very hard to cancel membership. I attempted to cancel via chat and was disconnected.
Hello Andrew,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lindsey,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our order and delivery process. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad