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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I was given a gift certificate to Fabletics from my sister-in-law almost 8 years ago, and I never could have imagined it would become my go-to for workout, loungewear, and all around clothes! Everything is reasonably priced, fits well, and has lasted wash and wash. Highly recommend to any woman out there with an active lifestyle!
Any time I return an item they make it really difficult to get another item in my size as stock runs quickly
Hello Rachelle,
We are glad you are enjoying our products! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Since day one Fabletics became my favorite brand for workout clothes and a couple of years later I still wouldn't change it for any other.
Hello Edurne,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad
Read the fine print before you make a discounted purchase. You need to read everything or you will be automatically signed for a monthly charge.
Hello Vince,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Love the things I have. Wish there were more classic styles for all ages and body types. Bit too young at times.
Hello Janis,
Thank you for taking the time to leave a review. We are very sad to hear that you are not pleased with our style selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Satisfied with all my orders. Great material. Love the feel. You will not regret getting anything.
Hello Kim,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Site simple a utilisé, facile de faire des transactions et le paiement n'est pas difficile à effectuer. Tous les sites devraient être simple et bien faits comme celui-là!
Bonjour Danielle,
Merci beaucoup d'avoir partagé votre formidable expérience d'achat avec les autres ! Notre objectif est la satisfaction de nos membres à 100 % et il semble que nous ayons atteint cet objectif avec vous. Nous voulons que chaque expérience soit " cinq étoiles" !
Meilleures salutations,
Tchad
ORDERED A SPORTS BRA ACCORDING TO THE POST OFFICE AND FABLETICS IT WAS MOST LIKELY DELIVERED. I DID NOT RECEIVE IT. THE POST OFFICE WAS NOT SURE IF IT CAME TO MY ADDRESS. THEY BELIEVED IT MIGHT HAVE BEEN RETURNED BUT HAVE NO RETURN INFORMATION FROM FABLETICS. I FILLED OUT A CONTACT FORM FROM FABLETICS BUT NEVER RECEIVED ANY FEEDBACK FROM THEM.
Hello Holly,
Thank you for taking the time to leave a review. Your feedback about our shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
In general the products are ok, they meet expectation but are not exceptional.
I did a return recently that while it was delivered to the address for the return well within a week it then too nearly two weeks once back in the hands of Fabletics to get to the appropriate warehouse to then process the return. By that point they were out of stock on that item and I didn't get my return just a credit. I only found this information out when for a second time I used the chat to get some info about the status of my return. It was then that I was informed they only hold the stock for a week on returns. So I was annoyed that while I returned it right away, it was back in Fabletics hands in less than a week, and the item was still available at that time, that it was due to the lengthy delay on Fabletics side that I then missed out on my item. Had I known this I would have kept the item and made do with it not begin quite the right fit.
Overall I was not impressed with the exchange process or communication. The people on the Chat were very helpful and that was a good experience.
I am not sure if I will continue to be a member of Fabletics in the future.
Hello Wendy,
Thank you for taking the time to leave a review. Your feedback about the availability of our products is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I've order from fabulistic for about a year now and I'm very satisfied with what I have received and I can cancel a month or two if I'm not going to order anything at that time and the sizes are great, the colors and fabric is on point rather lose or tight... love you guys.
Hello Ida,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I don't like that I have to skip every month otherwise I will be charged the fee for a credit. I've forgotten to skip a few times and every time it happened upset me. I don't need to buy sports clothes that often. There should be a more flexible choice.
Hello Wan,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I ended my vip membership due to seeing an import tariff charged to me. You are having this stuff made in china very cheaply. I don't do business with companies that make products out of the usa and then charge the fee to get it here. I would rather buy american at that point.
Hello Brian,
Thank you for sharing your experience with the taxes and products we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love my compression leggings
They are amazing against moisture, 16 hours shifts as a nurse are nothing against these leggings
Hello Rosalia,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a great day!
Best regards,
Chad
Website is not, great - Hard to navigate. Clothes material and names keep changing. The items I do like, are never in stock. Quality as decreased, not worth the cost. Ever since the credit system for membership changed, I stopped Purchasing as much, now with quality issues I don't buy anything.
Hello Jamie,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and website is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Tried to return items I needed exchanged and the proses was a head ace. So bad that I still never had them changed. Honestly just let it go but what a waist of 35 bucks
Hello Andy,
Thank you for taking the time to leave a review. Your feedback about processing a return label and our service are important to u. Our Member Services team will email you right away to assist you.
Best,
Clark
Immediately disconnected when it searched for "real person". Trash
Hello Jake,
Thank you for taking the time to leave a review. Your feedback about our Member Services Team is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I purchased xl sweatshirts in the past years. The crew neck one fit perfectly however the 2 other sweatshirts which are short are way too big. I assumed they would maybe shrink which they have not. I guess they are not made of cotton. Nonetheless I cannot return items which have been washed so sadly I will most likely give them away.
Hello Francoise,
Thank you for sharing your experience with the quality and sizing of the items you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I genuinely love fabletics. I have bought various other brands but these have held up the best by far.
Hello Elizabeth,
Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience with us!
Best,
Mary
I am always happy with the products I receive. Also, the parcels usually ship faster than anticipated. And I have found fabletics customer service to be excellent.
For the first time I received a couple of items I wasn't happy with, and the exchange process is a bit of a hassle. For the most part though I am pleased with fabletics in general
Hello Leisha,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Love all the choices, the colors, the different fabrics
Hello Maria,
Thank you for taking the time to share your awesome shopping experience with others! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rebecca,
Thank you for the great feedback! We're so glad that everything worked out for you. At Fabletics, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary