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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Not everything is of the quality of the price attached to it. Otherwise I have no other issue at this time.
I love the outfits and prices! Everything that I have purchased has been great! Never returned or exchanged a purchase yet!
Hi Cynthia,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
I absolutely hate a subscription program and would easily be more interested in just purchasing the items by themselves (ie not forced into a subscription). The items are just okay for the price tags and I've found nicer items for a fraction of the price at Old Navy. I do absolutely love the Oasis Twist Sports Bra. It is the only item I've bought that would make me consider being forced into using the membership.
Hello Alina,
Thank you for the feedback about your experience with our membership and the prices we offer. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
I like that you can cancel a monthly fee at any time without penalty, and still have an option of keeping your membership.
Hello Corlette,
Thank you for your remarkable review of our VIP membership program! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
Best,
Mary
Love my new purchase. I am a fitness instructor and have been a fan of Fabletics for years. Great quality and super cute.
Hello Varissa,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Hello Lacey,
Thank you for sharing your experience with canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered the boxers which are nice but run very small unfortunately.
Hi Brandon,
We value our members, and your feedback about the sizing is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
It was a wonderful experience, so easy and it arrived pretty fast. My overall experience when I have had to call customer service has been amazing they always work with you and find a solution.
Hi Bethany,
Thank you so much for your awesome feedback! We are very happy that you have had a wonderful shopping experience with us. We really appreciate the time you spent sharing your experience. Have a great day!
Best,
Kim
Each visit we make at Fabletics is a great one. The entire staff is very friendly and goes above and beyond to help us! Thank you!
Hi Carla,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!
Best,
Tina
Another wonderful customer service experience with the Fab team. Thank you for the quick action and support.
Hello Alissa,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
The best Leggings I've ever purchased. The sport bras are very well-made and overall any other clothing items I have purchased have not disappointed.
Hello Laurel,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Efficient nice quality product came as expected as I ordered fit was great
Hello Karen,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
I was a fabletics VIP member for the last 7 years. I have always been very impressed with the communication and quality of products they sell.
Hi Bethan,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
Ordered pants for my husband. Took forever to receive them. Nice fabric and flattering fit but pockets are way too small. A month later I was charged a membership fee. My fault for not paying attention. Had to order another item to make it worthwhile, then promptly canceled my account. Fabletics is not for me.
Hello Laurie,
Thank you for taking the time to leave a review and your feedback about our products and the VIP program is important to us. We are saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I want to cancel my account before you charge me another $59.00 for the privilege of buying your clothes... Enough is enough with the sneaky tactics.
Hello Claudia,
Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I didn't receive my order ever I even contacted the company agents couldn't help and they even had the audacity to sign me up for vip when I never agreed to it and payed 60 more dollars A SCAM SO NOT BUY HORRIBLE SERVICE TOO!
Hello Jeannine,
Thank you for sharing your experience with your order and the VIP membership. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Always good customer service, pieces are wonderful. They are so well made they never wear out and so I can't afford to keep buying them just because they are soooo cute!
Hello Marty,
Thank you for taking the time to leave a review and your feedback about our prices is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Credits should stay on ur account for at least one year, we need to call and waist our/your time trying to use our money
Hello Ana,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our credit system works. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Fabletics is just a scam to get you to sign up for a "subscription service" for over-priced Chinese-made clothing.
Hello Jared,
Thank you for sharing your experience with our products and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I just wanted two pair of shorts, what I got was a membership that will continue to take my money until canceled. The shorts did get delivered but I payed more than I ever wanted to because I didn't cancel my membership before the company took more money from me. In my opinion it's a scam and I will tell others to just buy somewhere else to avoid the hassle of having to unsubscribe. Wish I could get the money back that never purchased any clothes with.
Hello Jonathan,
Thank you for sharing your experience of ordering online and canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Paola,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the quality of our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad