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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Easy and convenient to purchase fantastic clothing
Canceled membership, fabletics reactivated and continued to take 50 every single month and wouldn't return the money to me, even though i barely used their site or bought anything. Was forced to use stupid credits for unwanted, limited option of clothing
Hello Eman,
Thank you for sharing your experience with the VIP program and products we offer online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Love 'em wish I had a pair for every day at the gym
Hello Anthony,
Thank you for the great feedback on our products It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at Fabletics.
Best,
Mary
Very easy to deal with. The quality and fit of the shorts are some of the best I've had. Highly recommended.
Hi Hugo,
Thank you for your amazing feedback! We're glad that you love the quality and fit of the items that you purchased. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
The product is of reasonable quality. The membership model is BS. It reminded me of an old Friends episode when Chandler and Ross "wanted to quit the gym."
Hello Brian,
Thank you for taking the time to leave a review and your feedback about our VIP membership is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
So glitchy, always a problem with check out, the go back toggle is slow and always starts you from the beginning. User experience over all sucks.
Hello Daniela,
Thank you for sharing your shopping experience online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I've been pleased with most of the items I have received. If there is ever an issue customer service is always very helpful and the return process is easy as well.
Hello Ashley,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique styles and the best service for members like you. We hope you will always have a great experience with us in the future!
Best,
Mary
Items started unraveling almost immediately, and customer service via Facebook messenger was horrible
Hello Gwen,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our products and Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Multiple items has loose seams, faded color/material after a couple uses. It was a scammy system to put new items on the site before you could use your newest member credit because once the credit was active, most of the newer items were unavailable meaning you'd have to spend more of your money if you'd want to get the new items.
Hello Brenna,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and selection. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The clothing is so comfortable! I love the fabric, with fabletics, I don't have to worry about anything being see through, I also love that the leggings and some of the bras have pockets.
I've purchased from the yetty collection and recommend it.
I've also purchased items as gifts and everyone I gifted, really appreciated it and complimented the fabric.
Hello Winona,
Awesome! Thank you for the great feedback! We're so glad that everything worked out for you. At Fabletics, we always do our best to provide the best service and unique styles! Have a great day!
Best,
Mary
Good clothing but having to skip the month every time so I don't get charged is very frustrating.
Hello Alexandra,
Thank you for taking the time to leave a review and your feedback about our skip-the-month feature is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
La peor de todos, no les compr mas, 1ro y ultima vez
Hola Raúl,
¡Gracias por escribir una reseña! Nos esforzamos continuamente para satisfacer las necesidades de nuestros miembros tanto como sea posible, especialmente con la membresía VIP. Nuestro equipo de Servicios para miembros se pondrá en contacto con usted en breve para brindarle más ayuda.
Mejor,
Dean
I have been missing items for one week. Fabletics site does not allow me to contact customer service.
Hello Erin,
Thank you for sharing your experience with our website and the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Ive bought a the same item A few times and the sizing is always different. 2 pairs of pants. Totally different aizing. 3 pairs of shorts all different sizing. All bought as mediums
Hello Steven,
Thank you for sharing your experience with the sizing of our products. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The material for the shirt and pants felt cheap. This is not what I was looking for and I returned it.
Hello Jonathan,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the quality of our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I decided to try fabletics after seeing a tv advertisement that offered 2 shorts for $24. This advertisement is the bait to lure people into signing up for a vip membership. The membership is free the first month, but then costs something like $50 per month. You can skip a month and not be charged, but what if you forget to skip? The only advantages of the membership is access to exclusive products, and discounts on products. Keep in mind that the "discount" is after the $50 membership, so whatever money saved in the cost of the product is being spent on the membership. In addition to that, my order took over 2 weeks to arrive. I could have opted for faster shipping, but it costs extra. I feel if someone is a vip member, that faster shipping should be included with the membership. The items I received were ok as far as quality, and how the sizes fit. I didn't think that it really was anything special. I can find recognized name brand athletic clothing like nike or under armour at a big box store like kohl's or $#*!'s sporting goods. I won't have to pay a membership to get a "discount", and most of the time, it will arrive within a few days with free shipping. I honestly don't see how fabletics can even compete. It's a rip-off internet merchant.
Hello Adrian,
Thank you for sharing your experience with the VIP program and the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Was easy to use and worth it if the clothes fit. The entire process was flawless except the sizes
Hello Charles,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I had an issue with my order and the customer service team addressed it immediately and replaced my order with my favorite new leggings! Will be shopping here again.
Hello Ross,
Happy to hear that your concern was taken care of! We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
So far good application to sign up for and get a reward. Has good deals and discount on many different items.
Hello Ross,
We are glad you are enjoying our products and promos! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Two out of the three pairs of shorts I received were horrible. Fabletics was very uncooperative when it came to exchanging the products. Also the website is bad. I would not recommend buying anything from them.
Hi John,
Thank you for sharing your feedback regarding the products that you received! We always like to know what our members are thinking so we know where to improve. Our Member Services Team will be contacting you immediately.
Best,
Kim
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marilyn,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison