On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The pieces are very comfortable and nice. However shipping takes FOREVER and if you have to return anything it'll take a longER time to have it processed and replaced.
I placed an order on 3 items. Aside from their dumb business model of VIP Membership, they waited a week and half AFTER i placed my order to send my order to USPS which is basically called Snail Mail for a reason.
Dont think for a second that the reason for this isnt obvious. They do it intentionally so next time you order from them you will pay the $20 "rush" delivery fee.
When i called them about it they claim there was a "warehouse stock issue" which is obviously a lie because i was not informed of any of these issues at all throughout my order.
My compensation when i called to complain was 50% off one item on my NEXT order with them.
Hello Ross,
Thanks for sending your review regarding the VIP membership! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I used to order pants here but the last one i bought looks like a cheaper material. Im not happy at all
Hello Erica,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I like the product, but this is probably the slowest shipping I've yet witnessed. There should be an option for expedited shipping at checkout
Hello Antony,
Thank you for the feedback about your experience with our shipping policy. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
Having trouble with company continually charging me a membership fee when I ask to stop...
Hello Joe,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have been a customer for a while and I love them! Their products maintain really well over time. Love their leggins, shorts and sports bras. I'd recommend!
Hello Patty,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
The Fabletics shorts are comfortable with a great fit, stylish, and utilitarian (dryfit + flexible w/o bunching). However, the workout shirts are the complete opposite: they surprisingly contain cotton, which makes them soak up with sweat, clinging to your body, and making you look like a wet mess. I would not have purchased these had it been clear these were cotton-containing. Further, while the material is comfortable to the touch, it stretches wildly, which does not allow it to lay consistently on the body, disrupting workouts. Otherwise, the prices are wildly inflated, unless you maximize the discounts but be wary of the repeat charges hitting you! Additionally, purchased a hat, which has been nice.
Hello Andre,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
This is honestly how customer service should be ran. My package went missing and they were so happy to help me replace it. Very kind.
Hello Derek,
Thank you for your feedback. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
They have changed my credit card for 3 years $50.00 a month. My husband pays the bill so I wasn't aware. You would thin after 43 credits for outfits they would realize the person didn't realize they had a membership! You should have to renew something like that yearly but if you did they wouldn't be able to rip as many people off! Horrible way to do business!
Hello Ross,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I placed the orders(2) on the 1st of July. I never received the merchandise(6 items). I was refunded for 1 of the items but not the other 5 items. I have reached out multiple times to either receive the merchandise or my money back and nothing has happened yet. My membership was cancelled and I didn't cancel it. I'm paying my credit card bill for items I never received and no one in your customer service department can ever seem to resolve my issue. This has been so frustrating and dissatisfying to say the least.
Hello Cathleen,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Lot of running around no bother to any inconvenience comfortably " very movable for any comfort".
Hello David,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern. Our Member Services Team will reach out to you right away.
Best,
Allison
I have been a customer for a long time and I have legging and shirts from the over 7 years ago that still fit fabulously and I use on a weekly basis. Great product and easy to use site.
Hello Candace,
Thank you for sharing your wonderful experience with our website and the items you purchased. It makes us happy to know that you are satisfied with the products and services that we provide to our members.\
Best,
Mary
Love the ease of ordering and couldn't beat the price for my outfit. Keep up the great work Fabletics!
Hello Doreen,
Thank you for your awesome review and for sharing this with others. We want to make sure that you are getting more than what you paid for and have an experience that you will never forget when it comes to online shopping.
Best Regards,
Clark
Need to show all details with purchases. Should not hide that this is a membership program, unwilling to refund when you return the product.
Hello Melissa,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I am extremely disappointed as this is my 5th or 6th time ordering from you that offers no availability of the cute pattern or colors of leggings your brand is known for. This cause me to settle for your plain ordinary colors. I am xl in top and L in bottoms. I do not feel these sizes are uncommon or hard to come by so why are the popular colors or patterns unavailable ALL the time? I am going to have to rethink continuing my subscription because of this.
Hello Gretchen,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have had an amazing experience in multiples stores, their sales reps are amazing and helpful. Their online customer service reps? They are the literal worst in the business. I just barely signed up to be a VIP and love my clothes and my husband decided to sign up as well. But honestly, their customer service has me questioning whether I should continue with this company. And from the looks of it, if we decide to cancel, its going to be a pain. Do better, Fabletics.
Hello Ross,
Thank you for writing a review! Your feedback about our service is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have been ordering from Fabletics for a number of years and they never disappoint.
Great gear, reasonable prices, and always trendy.
Hello Lauren,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I have enjoyed being a member of Fabletics, but feel I have plenty of leggings, etc for the time being and did not want to have to "skip" each month I did not want to order something. I have missed several months over the time I have been a member and didn't necessarily want anything.
Hello Dawn,
Thank you for writing a review! Your feedback about the skipping is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Always quality products. Always prompt delivery. Always great selections.
Hello Angela,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I have been ordering Fabletics leggings for yearssssss. They always had their logo on the hip area. Recently, they moved the logo to be on the back of the leg. I think that looks silly, like there's something stuck to your leggings, so I specifically bought a pair that still showed the logo on the hip. When I received them, the logo was on the back of the leg! When I put them on, it looks so ridiculous because in the middle of my black leggings there is a reflective silver logo. Worst decision ever to put it there. I can't wear the leggings because it looks so silly, but I took the tag off before I noticed it, so I can't return them. They were a pair that I had ordered and loved before, so I didn't think twice about removing the tag since I trusted that the photos used were accurate. So two complaints: one, the new logo placement, and two, the inaccurate photos. I canceled my membership with fabletics over the logo
Hello Devynn,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Falan,
Thank you for writing a review! Your feedback about the shipping timeframe is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz