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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I finally found the most amazing sports bra. I've been raving about the All Day Every Day Bra. The best feature, aside from it not making my chest look like a tube, is the fact that it had a clasp on the back. The worst part about sports bras is having to wrestle your way into them. Well, I ordered it again in another color, and now it doesn't have the clasp in the back. Super disappointing. Why would you change the best thing about it?
Overall the products are fine, shipping is generally quick. It's the monthly membership for a credit that's annoying. The majority of the items are far less expensive than the cost of the credit, so unless you shop wisely you're losing money on the deal. If you're supporting the company by buying a membership you should be rewarded having a credit allow you to get a deal. It would definitely prompt me to spend more money on the site; as it now I only use credits when I find items that are worth the same amount or more. Or if you were allowed to buy two items with one credit so sh least you were getting your money's worth out of the credit. I actually plan on spending credits I have now then canceling my members; it's just not cost effective,
Hello Christine,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our credit system works and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
For a monthly subscription, I would have expected a faster turn around on exchanges and returns. It took about 5 weeks to exchange any items. Since I was trying to figure out my size, it took a long time to actually receive something that fit. And you're still billed the monthly amount, even if you're waiting for a new size.
The quality ended up being just ok, which I guess can be expected for the price. The straps on anything with elastic are starting to wear out after just a few washes.
Hello Jill,
Thank you for sharing your experience with our products and return and exchange policy. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hi Judy,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
Clothes were good but shipping is trash. More than two weeks to get stuff.
Hello Lee,
Thank you for the feedback about your experience with the shipping time frame. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
I bought some pants and they looked way better than expected, was worth using a credit to buy
Hello Joshua,
Thank you for taking the time to share your review! We’re glad you’re enjoying your pants! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Hello Jody,
Thank you so much for sharing your feedback regarding our products. We're glad you love your leggings. We always strive to provide our members with the best quality. Have a wonderful day!
Best,
Allison
I've ordered numerous shirts, pants, shorts, hoodies, etc…half of the products just didn't hold up within a few uses/washes. Zippers breaking, threads unraveling, stuff that just shouldn't happen with brand new clothes meant to hold up to workouts. Fit is strange on some items but great on others - very inconsistent. Sometimes they're friendly with returns/exchanges and other times I get the opposite experience. Overall disappointed and I've started buying from other retailers instead.
Hello Ben,
Thank you for sharing your experience with the quality and fit of our products. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The website was easy to navigate, the styles are great. The fit is amazing!
Hello Andrea,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and website! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad
80% of my workout gear comes from Fabletics. So that shows you just how much I love their product. They fit well, the material doesn't irritate my skin, the patterns and colors are always abundant, and they constantly have new styles to choose from. I also love that I don't have to commit to always paying the membership every month. So if I feel I should skip a month here and there, I can without getting penalized. Thats comforting.
Hello Angela,
Thank you for the kind words that you said about our products. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Have a great day!
Best,
Mary
I have the VIP membership so I get a credit every month and I love the selection that fabletics have and their great deals and sales. I strongly recommend them!
Hi James,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Wonderful and relaxing fix great for workout on any day
Hello Herbert,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shorts! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
As a male the selection and monthly drops sre pretty limited and disappointing. There's nothing special about the designs, and most of all, the price increase for your monthly credit just isn't worth it (depending on item). I can't justify a shirt or shorts for $60, Im in Canada so my credit is more,. You're better off paying for the item via card. I've been a "VIP" for over a year and the only time I've benefitted was the day I signed up and had access to whatever VIP pricing sale was at the time. On a positive note the items I have purchased are decent quality and comfy.
Hello Curtis,
Thank you for sharing your experience with the monthly member credit and the items we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I have loved every item purchased from fabletics and my daughter loves Yitty wear. The items are a bit expensive but the quality is above par.
Hi Dusty,
Thank you for providing feedback regarding our products! We always welcome the opportunity to improve our products and services. Our Member Services Team will be contacting you right away.
Best,
Kim
I love the products, but the shipping is extremely slow and frustrating. Tracking doesn't update for days, and I've had orders take over 20 days to arrive.
Hello Dawn,
Thank you for sharing your experience with the shipping time frame. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
The membership model is predatory. I can't suggest anyone sign up for this.
Hello Daniel,
Thank you for taking the time to leave a review and your feedback about our VIP membership is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
The leggings I ordered came on time. They fit perfectly. It is great to find leggings that are long enough. They are very comfortable. I truly love them and will be trying other products.
Hello Phyllis,
Thanks for sharing a review of your order! We're so glad that everything worked out for you. We are truly grateful to you for choosing and doing business with us! Hope to hear more from you in the future!
Best,
Mary
I often emailed about sales as a VIP but then when I click into the site the deals are hard to access.
Hello Lucia,
Thank you for sharing your experience with the promotions we offer under the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The fit that I saw on the commercial was very misleading
Hello Jay,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the fit of our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hello Chang,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brandi,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad